Experience

Adventure World

• Australia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Operations Manager

  • Oct 2022 - Present

• Business Systems Manager

  • Jun 2018 - Sep 2022

  > Calypso Maintenance including User Security, Version Upgrades, Daily System Checks, Writing and maintaining ACE Reports> Calypso enhancement testing, process writing and implementation> Strategic Planning> Liaising with system users to enhance processes> System demonstration and training> Data management between Calypso and Salesforce> Various administration and organisation tasks



Insider Journeys

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Systems Manager

  • Mar 2016 - May 2018

  Assess and critique, checking procedures, technology and workflows ensuring maximum efficiencies, to achieve accuracy and speed to market KPI’s. Project and change management of technology projects related to company databases.> Various administration and organisation tasks> Consistently reviewed and updated workflows, technology and processes to improve KPI's> Creation and maintenance of both loading and procedure manuals> Strategic Planning> Liaising with system users to enhance processes> Change management support > System demonstration and training> Maintaining strong lines of verbal and oral communication at various levels, from senior management, vendor, programmers to the end user. Show less

• Systems Support and Product Executive Team Leader (acting Systems Manager)

  • Oct 2014 - Feb 2016

  Maternity leave cover. Responsible for both roles during this time.Travel Indochina re-branded as Insider Journeys 2nd February 2015



Travel Indochina

• Vietnam
• Wholesale
• 1 - 100 Employee

• Systems Support and Product Executive Team Leader

  • Apr 2010 - Sep 2014

  > Lead, Train, coach and mentor destination specific Product Executive’s to ensure business procedures are being followed to reach data base loading goals.> Ensure excellent customer service is maintained among the Product Executive team and follow up any complaints in co-operation with Product Managers> Lead the streamlining of procedures and procedure review for Product Executive workflow as required> Assist in the development, implementation and training of any System Management Project work> Act as initial point of contract for any Data Base loading questions and escalate to Product System Mangers as required.> Co-ordinate work load as a freelance back up Product Executive during peak work load periods as relevant to each destination. This will involve undertaking all Product Executive tasks to assist destination specific Product Executive’s depending on the demands of each destination at a given point in time. Also working with Product Managers to share workloads amount the Product Executive team during high work volume periods across destinations.> Work with the Product Systems Manager to ensure product information for all countries are loaded to the company’s databases and websites as quickly and accurately as possible to maximize sales opportunities.> Act as back up to cover Product Executive work loads as per ‘SM Covering for PE absence from the office document’ when out of the office.> Data checking responsibility to offer back up and checking of destination specific and System Manager data loading. Show less

• Product Executive

  • Jan 2009 - Apr 2010

  > Act as the initial point of contact for all other departments within Travel Indochina Australia, UK and US for product queries relating to my destinations (Cambodia, Laos, Japan, Thailand, Malaysia, Singapore) and airlines of responsibility (VN, QF, TG, MH & SQ) as well as management of product information request process for all offices> Assist Product Managers in creation and provision of product information for brochures, websites and databases for Travel Indochina as well as its business partners> Support Product Managers as directed in all aspects of supplier relationship management with the focus to ensure prompt supply of product information, rates and inventory to be available for all company databases> Work with Product Managers as well as the Marketing team in the development and delivery of competitive specials, product offers and promotions to help Travel Indochina maintain a competitive advantage within the current market> Conduct appropriate analysis of incoming pricing and contracts and support the Product Managers in the negotiation of competitive rates & inventory for all Travel Indochina’s source markets.> Monitor and analyse profitability of individual products and destinations > Conduct regular internal and competitor product pricing analysis relating to countries and airlines of responsibilities to identify areas of competitive advantages and disadvantages to gain intelligence in market share> Be available and prepared to support the Reservations teams in Australia, UK, USA and the Asia based Operations teams in dealing with operational issues as they occur on the ground Show less

• Reservations Team Leader

  • Jan 2008 - Dec 2008

  > Manage a team of up to 16 travel consultants in the wholesale, priority, special groups and retail teams> Maintain high levels of staff training to ensure accuracy and efficiency are carried out by the teams.> Problem solving including human resource responsibilities, complaint management and general consultant assistance.> Creating and maintaining staff procedures to ensure customer service is achieved whilst retaining maximum profit for the company.

• Priority Wholesale Reservations Consultant

  • Oct 2006 - Dec 2007

  > Deliver exceptional customer service whilst utilising every opportunity to up-sell and promote the value of our products and convert the enquiry into a firm sale> Develop and maintain excellent product knowledge of all Travel Indochina’s destinations (Vietnam, Cambodia, Laos, Thailand, China, India, Japan, Malaysia & Singapore) and services to aid in selling to achieve sales targets> Manage and maintain customer relationships for our priority agents> Manage several tasks simultaneously such as client bookings as well as on the ground operational issues that may unexpectedly occur throughout the day> Maintain acute attention to detail when providing quotes and maintenance of the booking process as well as prompt turnaround of email correspondence and quotes Show less

• Wholesale Reservations Consultant

  • Apr 2005 - Sep 2006

  > Deliver exceptional customer service whilst utilising every opportunity to up-sell and promote the value of our products and convert the inquiry into a firm sale> Develop and maintain excellent product knowledge of all Travel Indochina’s destinations (Vietnam, Cambodia, Laos, Thailand, China, India, Japan, Malaysia & Singapore) and services to aid in selling to achieve sales targets> Manage and maintain customer relationships> Manage several tasks simultaneously such as client bookings as well as on the ground operational issues that may unexpectedly occur throughout the day> Maintain acute attention to detail when providing quotes and maintenance of the booking process as well as prompt turnaround of email correspondence and quotes Show less



STA Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Jul 2004 - Mar 2005



WALLACE ARNOLD TOURS LTD

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Wholesale Travel Consultant

  • Mar 2003 - Jun 2004



Walkabout Pub

• London, United Kingdom

• Bartender

  • Oct 2002 - Mar 2003



Simeoni & Co

• Australia
• Financial Services
• 1 - 100 Employee

• Receptionist

  • Jun 2001 - Jun 2002