Experience

Fashion Logistics

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2015 - Present

  Provide instructions to warehouse staff for special shipping instructions such as shipping address changes,pack together orders, etc. Tracks/trace shipments through proof of delivery as applicable. Print standard picktickets and urgent picktickets for Wholesale & Retail stores. Print break box picktickets for warehouse to open cross dock boxes. Monitor all return boxes arriving from all stores on daily return file. Request missing data from customer to ensure proper processing of returned merchandise. Print barcodes for warehouse to apply on merchandise. Provide daily update to customer for all returns processed. Shipping: Coordinate and schedule pick-ups with consolidators, UPS, Fed-Ex, etc. Alert sales team of cancelled, invalid purchase orders. Create all documents required by routing guides(Bill of Ladings, freight list, packing list, UCC labels. Provide lists of Majors/Department stores to customer for invoices and ASN transmissions. Export and shipping in WMS, interfaced with customer's system. Receiving: Create HAWBs folders from pre-alerts on a bi-weekly basis. Update and monitor receiving file daily. Priotize urgent receivings as requested by customer. Create WMS(Warehouse Management System) receive counts to scan cross-dock boxes, GOH, bulk stock merchandise in warehouse. Train new employees in all job related duties. Create manual for training purposes. Input proof of deliveries (PODs) in WMS. Retrieve and provide PODs to customer's accounting team when requested.



Jacmel Jewelry

• United States
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Allocation Analyst

  • May 2017 - Jan 2018

  ⦁ Perform the sales allocation operations efficiently in order to ensure financial success by achieving sales and inventory targets and service levels. ⦁ Conducted allocation of inventory according to demand while sustaining a balance involving inventory. ⦁ Monitor allocation process from Distribution Center to store to ensure timely completion of deliveries. ⦁ Work closely with all departments in planning and maintaining optimum stock levels. ⦁ Analyze stock level and sales reporting. ⦁ Created daily picktickets for warehouse in Oracle system.



Liz Claiborne

• United States
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2000 - Apr 2011

  Acted as direct liaison between accounts and internal departments, including sales, returns, credit, allocations, production and supply chain. Assure the shipability of product for the entire Lucky Brand Accessories division. Transitioned seamlessly between diverse product lines including Monet International, Liz Jewelry, Ellen Tracy, Lucky Brand. Developed and implemented customized service procedures for select accounts, saving an average of $50K in lost sales. Prevented and average of $20K in lost sales annually through negotiation of order extensions for specialty stores. Oversaw demanding, high volume retail accounts representing $20M in annual sales including Macy's Inc., Dillards Inc., and Belk. Developed and maintained a trusting, productive relationship with all buyers, salespeople, and internal customers through excellent oral and written communication skills. Key task force member for three month implementation of company's Liz Link order tracking website. Taught the company's Sewn Richter sales order entry module to all new associates, covering all aspects of order entry completion. Resolve order discrepancies such as unit, style, color or pricing issues. EDI (Electronic Data Interchange) monitor all transmissions. POC (Purchase Order Changes) process/monitor order changes. Responsible for order entry of bulk/direct to store purchase orders



Dr. Aversa

• Canada
• Medical Practices

• Medical Office Assistant

  • Feb 1999 - Feb 2000

  Obtain & record patient's preliminary case history. Perform initial diagnostic testing. Maintain schedules, appointments, correspondence, filing. Obtain & record patient's preliminary case history. Perform initial diagnostic testing. Maintain schedules, appointments, correspondence, filing.



Opti-Tech Optical

• Egypt
• Medical Equipment Manufacturing

• Receptionist

  • Jan 1997 - Jan 1999

  Handled Customer calls/switch board. Managed online/product orders. Assisted 13 locations with incoming store requests and inventory. Handled Customer calls/switch board. Managed online/product orders. Assisted 13 locations with incoming store requests and inventory.