Experience

People2.0 Australia

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Head of Customer Development - APAC

  • Sep 2023 - Present

• Interim Head of Client Services - APAC

  • Jan 2023 - Sep 2023

• Interim Head of Client Services - Asia

  • Aug 2022 - Jan 2023

• Client Services - Australia

  • Apr 2021 - Jan 2023

  Entity Solutions is a workforce provider covering the Asia Pacific. We specialise in contractor management services, outsourced payroll services, migration services and workforce technology solutions. Since 1999 we’ve created holistic workforce solutions for staffing and recruitment agencies, corporates, consultancies and independent contractors. Superior customer experience is a core pillar of our service delivery. We strive to assist each customer with a fully bespoke solution, where compliance meets efficiency.We offer an end-to-end migration service for companies and individuals seeking sponsorship for employment purposes. Our experienced, registered migration agents provide educated advice on all aspects of Migration services to secure the best possible outcome.Get in touch if you would like to discuss your company’s needs with migration or contractor management support. Show less

• Migration and Agency Customer Solutions

  • Nov 2020 - Apr 2021

  My focus is ensuring customers can connect people to projects and roles with ease and urgency and equally individuals who have sourced their own roles.Entity Migration is part of the Entity Solutions Group; a global Contingent Workforce Solutions’ company, facilitating local contractor management with overseas workers - for both organisations and individuals, through our migration division.Migration is not just about visas. It is genuinely about tailoring a solution with minimal complexity, compliance and absolute piece of mind, at the lowest possible cost.With the evolving world of work, skill shortages exist, workforces are global and individuals seek flexibility and mobility. This presents time consuming and complex challenges for organisations and people. We are passionate about providing educated and informative advice about all aspects of global talent acquisition options, the visa process to support the solution and our promise of an appropriate and compliant method of achieving the desired outcome.Our qualified Migration Agents assist process and lodge any Australian Visa required by an individual or organisation, including the transition from 482 Visa to Permanent Residency (PR).Key to the role is:Ensuring the highest level of engagement in the relationship as an Account Director. I achieve this by working in partnership with each customer to understand the finer nuances of their business and operating environment, so that I can intuitively make their workforce complexities simpler and develop strong, mutually beneficial and long-term business relationships. Show less

• Customer Portfolio Manager (Team Lead)

  • Sep 2020 - Nov 2020

  I continue to be responsible for the 360 degree lifecycle management of my customers and their contingent workers, but also have the responsibility of managing the Customer Delivery Managers, Australia-wide. I continue to be guided by the 'Customer is King' philosophy, ensuring the needs of my customers are handled expertly and professionally.

• Customer (Service) Delivery Manager

  • Dec 2018 - Sep 2020

  The Customer Delivery Manager is responsible for the clinical 360 degree lifecycle management and support of Entity Solutions’ corporate customers and their contingent workers.As the primary day to day point of contact I am the intermediary for the management of each customer to ensure that their needs are being addressed efficiently and consistently throughout the workflow of service delivery.I demonstrate that I am a trusted business advisor and relationship architect by working in partnership with each customer to understand the finer nuances of their business and operating environment so that I can intuitively make their workforce complexities simpler and develop strong, mutually beneficial and long-term business relationships.Guided by the ‘Customer is King’ philosophy I ensure that their needs are always handled expertly and professionally, enhancing Entity Solutions ability to deliver absolute peace of mind.Key Achievements within this role, included: -Management of the organisations largest account, with approximately 1000 active IPros at any given time and a gross profit of over $1.56 million within the first 12 months -Effectively ensuring the smooth processing of approximately 2000 payments per month, at a gross figure of approximately $12-17 million revenue-Ensuring monthly reporting parameters and SLAs were met for all 10 key accounts, managed.-Implementing new processes and procedures by ways of registers and reports to ensure Client SLAs are met and reporting parameters can be met effectively and efficiently. Show less

• Transition Manager (Coordinator) - APAC

  • Dec 2017 - Nov 2018

  The Transition Manager is responsible for migrating the function and process of Payroll over toMalaysia. The Transition Manager facilitates the changes that are required within the business,including ensuring effective training is provided and all data migrations are successfully completed.Within this role, Key Achievements included: -Effective management of the transition of 125 Australian managed clients, with over 1800 IPros, to the Malaysian team-Core training for all Malaysian Payroll Consultants (10), both via Skype and through multiple overseas trips -Cost savings initiatives implemented after analysis of the required operations for transition-Implementing new processes and procedures by ways of registers and reports to ensure SLAs are met and reporting parameters, for the management of change, can be met effectively and efficiently Show less

• Customer Support (Payroll) Consultant

  • May 2015 - Nov 2017

  The Customer Support Consultant delivers efficient, effective and accurate invoicing and payrollfunctions to all individual customers during their entire lifecycle at Entity Solutions, and provides thesupport and assistance to the Customer Delivery Manager in the delivery of the Customer SupportTeam’s objectives.Key Achievements within this role included:-Management as the key Customer Support Consultant on the largest account in the organisation; this involved the processing of up to 1000 payrolls per week. Gross profit for this account reach over $1.56 million in the first 12 months and the monthly revenue is approximately $12-17 million per month. -Preparation of Customer Recipient Created Tax Invoices (RCTI) and the understanding through regular team and Customer meetings, of the Customer nuances. -Committing to extracurricular staff activities, including volunteering as the designated office First Aider, an active member of the OH&S Committee Show less