Adel Abdel Aziz
Operations Manager at COVID-19 Quarantine Victoria- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
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German Native or bilingual proficiency
Topline Score
Bio
KIRSTY ST GEORGE
Adel is experienced in the broad spectrum of aviation with specialist skills in leadership and development - I had the privilege of his experiences and guidance and he has earned the respect and trust of many through his knowledge, ability to coach, train and guide with diplomacy and personal benefit to those he has contact with. He has an amazing personality and likeability factors, with commitment to his job and belief in what he does - a high performing and reputable person to work with and personable with every interaction. A valued asset to who he works for.
KIRSTY ST GEORGE
Adel is experienced in the broad spectrum of aviation with specialist skills in leadership and development - I had the privilege of his experiences and guidance and he has earned the respect and trust of many through his knowledge, ability to coach, train and guide with diplomacy and personal benefit to those he has contact with. He has an amazing personality and likeability factors, with commitment to his job and belief in what he does - a high performing and reputable person to work with and personable with every interaction. A valued asset to who he works for.
KIRSTY ST GEORGE
Adel is experienced in the broad spectrum of aviation with specialist skills in leadership and development - I had the privilege of his experiences and guidance and he has earned the respect and trust of many through his knowledge, ability to coach, train and guide with diplomacy and personal benefit to those he has contact with. He has an amazing personality and likeability factors, with commitment to his job and belief in what he does - a high performing and reputable person to work with and personable with every interaction. A valued asset to who he works for.
KIRSTY ST GEORGE
Adel is experienced in the broad spectrum of aviation with specialist skills in leadership and development - I had the privilege of his experiences and guidance and he has earned the respect and trust of many through his knowledge, ability to coach, train and guide with diplomacy and personal benefit to those he has contact with. He has an amazing personality and likeability factors, with commitment to his job and belief in what he does - a high performing and reputable person to work with and personable with every interaction. A valued asset to who he works for.
Credentials
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Focused Interview Skills
Emirates -
Mental Health First Aid
Mental Health First Aid Australia
Experience
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COVID-19 Quarantine Victoria
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Australia
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Government Administration
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100 - 200 Employee
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Operations Manager
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Mar 2022 - Present
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Team Leader - Resident Support Officer
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Jan 2021 - Apr 2022
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Resident Support Officer
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Jul 2020 - Dec 2020
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Virgin Australia
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Australia
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Airlines and Aviation
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700 & Above Employee
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Crew Performance Manager
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Sep 2014 - Mar 2020
Led and developed team of 110 to optimise team performance. Resulted in reduced absenteeism, injuries and lost time by streamlining processes and minimising risks associated with day-to-day operations. Increased team engagement at Virgin Australia by 17% in a year, achieving one of the highest leadership scores in the business. Led and developed team of 110 to optimise team performance. Resulted in reduced absenteeism, injuries and lost time by streamlining processes and minimising risks associated with day-to-day operations. Increased team engagement at Virgin Australia by 17% in a year, achieving one of the highest leadership scores in the business.
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Senior Flight Manager (Customer Experience)
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Nov 2010 - Oct 2013
Led 170+ Flight Mangers to deliver to operate at peak capacity while delivering exceptional customer experience in line with Service Delivery department objectives and airline mission. Identified common shortfalls in knowledge and skills; designed and delivered solutions to build capability and improve productivity and profitability.
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Crew Duty Manager
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Sep 2008 - Nov 2010
Oversaw all operations for cabin crew in crew operations centre, including issues managment, on-time performance, customer service and response to operational disruptions.Key advisor on policies and processes and provided management support and problem resolution.
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Learning and Development Specialist
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Apr 2000 - Sep 2008
Led the learning and development team during the 2008-09 recession, as Emirates grew from a small airline to the fourth largest in the world, doubling its crew.Training methods were overhauled and people were re-skilled for the new environment. Played an integral role in this process, designing, developing and often delivering these programs for more than 127 nationalities.
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Cabin Crew/ Flight Manager
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Mar 1993 - Apr 2000
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Education
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2002 - 2004
University of Leicester
MBA, Business Administration and Management, General -
1987 - 1991
Helwan University Cairo
Bachelor's degree, Faculty of Tourism & Hotel Management -
1974 - 1987
Deutsche Evangelische Oberschule Kairo (DEO)
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2014 - 2014
MWT Institute
Cert IV in Training and Assessment, Workforce Development and Training
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