Co-Location Service Delivery Manager

• Nov 2022 - Present

RAN Engineer

• Dec 2021 - Nov 2022

Team Leader, Network Operations Centre

• Jul 2021 - Dec 2021

Network Operations Center Engineer

• Jun 2020 - Aug 2021

• Major Incident and Event Management: Alarm monitoring and ticket creation for all incidents. Ensure service requests and faults are responded to in a timely manner, and are appropriatelyintegrated into the internal processes. while working with internal and External teams to provide prompt resolutions within agreed SLAs• Coordinate change Schedule for Vital’s Change requests ensuring no-conflict in changes and prepare Pre and Post Network Change report for all stakeholders. • Triage all faults to an 80/20 rule i.e. fix 80% of faults, either remotely or by engagingField teams with the correct spares by using Triage Method of Operating Procedures (MOP’s).• Configuration of Network Devices (Routers, Switches, Radios and other Spares) for deployment of new links or fault resolutions on existing services.• Responsible for successful Pre and Post Network Activities implementation • Inform customers of all notifications, alerts and outages according to agreed Service LevelAgreements (SLA) timeframes.• Ticket Creation: Required to be able to put adequate detail into the ticket, so that Field teams can understand the issue quickly and if escalations are required, the Operations/Delivery or Design teams, can clearly understand what triage has already completed and zero in quickly to provide further support.• Provide Root Cause Analysis for all INC’s, before closing tickets.• Implement action plans for meeting customer satisfaction targets regarding network serviceperformance and customer churn.• Monitor Vital’s network (this includes Fibre, LMR and DMR, Microwave Radio and Customer Layer 3 Networks) and provide appropriate assistance to the wider Network Operations team.• Provide any scheduled or ad-hoc reporting that may be requested.• Generate weekly fault reports and Incident Reports for High Priority Incidents and Clients• Outage Notifications and Impact Analysis for Planned and Unplanned Outages • Use of Service Now for Ticketing and fault tracking. Show less

Customer Support Specialist

• Feb 2020 - Jun 2020

Acts as an Interface between 2degrees and it’s Broadband service Subscribers. Ensuring Smooth and Quality Delivery of 2degrees Broadband to its Clients. Acts as an Interface between 2degrees and it’s Broadband service Subscribers. Ensuring Smooth and Quality Delivery of 2degrees Broadband to its Clients.

Radio Network Planning & Optimization Engineer

• Jun 2019 - Feb 2020

• Evaluate and Perform Pre and Post Performance test to know extent of ServiceImpact due to planned work activities carried out on the Network• Ensuring 2G, 3G and 4G Voice and Data Availability in all Regions across Nigeria• Daily MTN Nigeria SVMS reporting and analysis for Optimization purposesPerformance monitoring of KPIs across all Technology (2G, 3G, 4G)• 24x7 Alarm & Fault Monitoring through Network Monitoring Software (NMS) and Escalating to the Concerned Personnel through Email, SMS and Incidence Ticketing systems.• Fiber and Microwave Back-haul and Backbone connectivity monitoring to ensure immediate escalation and prompt resolution• Follow up of all Escalated issues to ensure prompt resolution and engaging with other vendors to work towards mutual goal of desired customer experience• Evaluate Pre and Post Performance Analysis to know Impact of any activities carried out on the Network• Providing frequent and timely Reports (hourly, daily, weekly) of Network Performance to Vendor (Huawei) and Operator (MTN)• Remote support for engineers on field• Optimization of worst cells to improve their major KPIs such as CSSR, DCR & Throughput to ensure Network remains within accepted and regulatory KPI rangeResponsible for any modernization or upgrade on MTN Nigeria network. Also responsible for Implementation of new features and solutions which include but not limited to:U900 Implementation RRU ModernizationBoard ExpansionCarrier ExpansionMultisector deployment Show less

Network Performance Monitoring Engineer

• Oct 2017 - Jun 2019

• Real time performance monitoring of MTN Nigeria Network Performance across all Technology Platforms (2G, 3G, 4G)• Collecting Network Performance Information and Analyzing Network KPIs for all Regions across Nigeria• Diagnose Causes of degradation on any of the Network’s Key Performance Indexes while providing Prompt escalations and logging of all faults• Optimising Network Performance by working with BSS and TX teams to provide prompt resolution to faults• Providing frequent and timely Reports (hourly, daily, weekly) of Network Performance to Vendor (Huawei) and Operator (MTN)• Documenting troubleshooting and problem resolution steps.• Carried out regular Network Analysis to determine areas for improvement hence suggestion of various modernization and upgrades on MTN Nigeria network.(Unrestricted)• Creating Change request ticket and Outage Notification Broadcast to clients and ensuring change activities are done within accepted Service Level Agreement and scope. Show less

IT Project Engineer

• Oct 2017 - Feb 2018

• Initiation, Planning and Implementation of all IT projects •Interfacing between the firm and Contractors for every IT related issues • Management and Control of the company’s Data resources and Information •Maintenance of networks (LAN,WLAN) and networked systems/devices and system repairs • Initiation, Planning and Implementation of all IT projects •Interfacing between the firm and Contractors for every IT related issues • Management and Control of the company’s Data resources and Information •Maintenance of networks (LAN,WLAN) and networked systems/devices and system repairs

Network Support Engineer

• Nov 2015 - Oct 2017

• Implementation of New radio links for internet and other related services using ALVARION, CERAGON, UBIQUITI, DRAGONWAVE, SAF radios • Configuration and Deployment of CISCO Routers and Switches for homes and enterprises. • Ensuring minimum downtime and maximum uptown possible by providing prompt response to escalated issues as indicated on the SLA • Fault Handling & escalations (Identifying and responding to faults on ipNX’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution path. • Performing daily, weekly, monthly and quarterly network evaluation and reports & advice management of link degradation, outages, network devices CPU Loads, Quality of service implementation. • On-site field Resolution of Retail and Corporate customer related incidents and ensuring customer satisfaction • Offering of Technical Assistance and Support to Clients on ipNX network. • Regular record update of all completed jobs with individual client details and IP. Performing various remote network Management and administration tasks on customers’ and ipNX network equipment’s. •Proactively monitoring of the status and performance of all ipNX’s POP(Point of presence) network equipment’s such as Alvarion WIMAX BST, Fiber-To-The-Home OLT(Optical line terminal), WAN Radio Links, Routers, Switches, Servers, CPEs (Optical Network terminal), Fiber optics Links (SDH,LDS, MPLS, E1 & STM Links), Network Transmission Devices, Upstream service, providers service and facilities. •Utilizing of network management tools such as (Orion solar-wind, Nagios, ECI Lightsoft etc) for monitoring network status to ensure maximum network availability •Work with the service management team to deliver high level service standards and customer care; this translated to improved customer retention, growth in the volume of business from satisfied customers and reduction in churn rates. •Co-ordinate and render support to field engineers Show less

Industrial Training (RF / Field Support Engineer)

• Aug 2012 - May 2013

•Capacity and Coverage Network planning for MTN Nigeria in Edo and Oyo State •Greenfield Survey for Site Acquisition •Technical Site Survey (TSS) on existing Base Stations for collocation and Expansion purposes • Base Station Audit for MTN Base Stations in Lagos and Ogun State •Line Of Sight (LOS) survey for AIRTEL hub De-congestion project and for several transmission projects for MTN, EMTS and Globacom. •MTN Swap/Modernization Project for the swap of old Ericsson RBS to modern 6000 and 3000 series RBS in Lagos and Ogun States. •IHS Tower Consolidation: Carried out Power and Space audit for merging of EMTS and MTN Base stations that are about 500m apart in Bayelsa, Edo and Delta states respectively. • Globacom Coverage and Capacity Roll-out which involved Network planning, Greenfield Survey, Line of Sight survey to the nearest Hub, TSS of nearest Hub in Edo, CrossRiver and AkwaIbom states. • Installation of Ericsson Microwave and configuration for Point to Point Transmission using MiniLink Craft in Enugu State. •Installation of ZTE hybrid and Battery Banks for site Upgrade • Perfect Understanding of GSM (900/1800 MHz) Architecture and various Transmission Schemes • 3G WCDMA and LTE BTS and Antenna Installations • Signing of Acceptance Test Procedures (ATP) after job completion . Show less