Experience

Prime Airtime

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• • Sep 2021 - Present

• • Aug 2019 - Aug 2021

  - Identification of initiatives that would significantly drive growth whilst ensuring that an enabling business infrastructure is provided for the required tech.- Execution of product road-map and helping scale main products and services (Wallet Transactions: Airtime, Bills payments, funds transfers and SMS) to the million users.- I test, evaluate and make recommendations about new technology and products for the business.- Working with cross functional teams to ensure completion of product features within stipulated time frame.- I analyze reports and logs for our products and services to monitor potential issues that may occur during day-to-day operations.- Industry engagements with Financial Institutions and other Fin-techs.- I manage 2nd and 3rd party integration.- I provide post integration support to our clients.- I assist clients to resolve technical problems they encounter while consuming our API.- I ensure settlements is received timely from our clients and help with reconciliation when discrepancies are noticed when amount settled by client is different from the amount we are to receive. Show less

• • Jan 2019 - Jul 2019



United Bank For Africa PLC

• • Dec 2017 - Jan 2019

  • I provided support to the end users of our USSD mobile banking services in an efficient and effective manner, ensure continuous and uninterrupted operation of Mobile banking services within the agreed service levels framework. • I managed business continuity and disaster recovery operations and ensure there is 99.99% service availability and zero data loss in the event of disaster events.• I assisted with the testing and evaluation of new services to be onboarded on USSD and make necessary recommendations to improve customer satisfaction.• I troubleshoot USSD challenges which include but not limited to enrollment, transfers, airtime purchase and other services integrated to the USSD service using IBM Enterprise Service Bus.• I escalated challenges that cannot be resolved by me to the development or finacle team for further resolution.• I assisted with the deployment of BAR files on IBM Enterprise Service Bus. BAR file could contain modifications to an existing application or installing new application.• I generate reports which may include enrollment report and transactions report for the USSD service from the database using Toad for Oracle database software tool.• I was responsible for increasing transaction volumes on USSD by 100% within a year from when I the product was assigned to me to manage. Show less

• • Jun 2016 - Dec 2017

  • The prime responsibility is to answer the inbound calls and assist customers in their inquiries or questions.• To understand customer’s complaint/request and close as First Time Resolution (FTR) and escalate where necessary.• To provide individualized customer service of high-standard professional level to each and every customer.• To answer calls and assist customers in their inquiries or questions about their bank accounts and their e-banking channels such as card, mobile banking and internet banking via the Switch Board as well as routing complaint calls to the appropriate unit for prompt resolution• To ensure that Card Block Request sent to CFC are treated promptly and within the approved T.A.T• To increase the client base, building interest of customers in the products and services offered by the bank• To utilize the information as much as possible in business opportunities and trends.• To take opportunities to increase areas of competence, to use own initiative, and to be able to show resilience under pressure, to cope well with varying demands, be flexible and adaptable, and react positively to change.• To actively participate in training and development opportunities, keeping abreast of customer service developments and the technical requirements of the job, thus ensuring that information provided to customers is up-to-date, accurate, and professionally delivered. Show less



Digital Communications Konsults (DCK) nigeria limited

• Systems engineer

  • Feb 2015 - Sep 2015

  My responsibilities included purchase and maintenance of IT hardware for various clients of the organization which includes various government agencies, private sector and multinationals. My responsibilities included purchase and maintenance of IT hardware for various clients of the organization which includes various government agencies, private sector and multinationals.



Idea Konsult Limited

• Ibadan, Nigeria

• Intern

  • Jun 2012 - Dec 2012

  Worked as a computer engineer in the workshop, software solutions, provided consultation services for the company's clients. Worked as a computer engineer in the workshop, software solutions, provided consultation services for the company's clients.