Experience

Decagon

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Head Of Operations

  • Oct 2021 - Present



The Place Nigeria

• Nigeria
• Food and Beverage Services
• 100 - 200 Employee

• • Mar 2021 - Sep 2021

• • Oct 2016 - Feb 2021

  Expansion StrategyCoordinate the organisation’s expansion processDetermine indices for selecting new outlet locationsConduct analysis to determine the best location to establish a new outletLiaise with estate agents in acquiring properties for new outletsVisit prospective site to determine suitability of property for intended use Acquire/lease properties for new outletsWork with the legal team in conducting necessary due diligence and developing legal documents for the prospective property Project ManagementDevelop and update project management framework, policies, procedures and templatesEnsure adequate communication of project management framework to project teamWork with team leads in the allocation of work to project team and maintain project management scheduleEnsure tracking and monitoring of team’s project deadlines for design and execution teamEnsure project are implemented to specification and budgetIdentify possible issues and delays that can occur on a project and come up with solutions to mitigate themIdentify and propose ways to drive continuous improvement of the departmentEnsure lessons learnt are developed at the end of each project and shared within members of the team to ensure continuous project improvement Drive continues learning within the project team Show less



Ciuci Consulting

• Nigeria
• Business Consulting and Services
• 1 - 100 Employee

• • Jan 2016 - Sep 2016

• • Dec 2013 - Dec 2015

  Coordinate project work by developing project plans, fieldwork task schedules, scheduling and preparing for workshops and interviews, gathering documentation, and liaising with client staff.Conduct and oversee interviews with client management to gain an understanding of client business conditions, risks and controls.Manage teams and work plans to deliver projects on time, on budget and to specified standards.Deliver value-add expertise building on understanding of client’s business to help senior executives leverage their customer experience programs to achieve tangible returns.Develop organization-wide enterprise roadmap for clients to drive cultural transformation, identifying areas of improvement, and driving actions to improve customer experience performance.Provide thought leadership in customer experience management building on ongoing research, engagement experiences and market trends. Show less



Ciuci Consulting

• Nigeria
• Business Consulting and Services
• 1 - 100 Employee

• Business Analyst

  • Sep 2010 - Nov 2012

  Strategy development and implementation Problem identification and solution formulation Data collection and report generation Market analysis and establishing market trends Risk analysis and management Strategy development and implementation Problem identification and solution formulation Data collection and report generation Market analysis and establishing market trends Risk analysis and management