Experience

musicto

• United States
• Community Services
• 1 - 100 Employee

• Playlist Curator

  • Aug 2021 - Present

  Remote - Create and curate playlists that align with the playlist themes. - Demonstrate a high level of attention to detail when selecting music for a playlist, by conducting research on artists and similarities in songs to ensure a cohesive and engaging musical experience. - Collaborate with other curators to generate new ideas and selecting tracks for playlists, while also creating independent playlists.



Fan To Band

• Musicians
• 100 - 200 Employee

• Virtual Street Team Member

  • Jan 2023 - Present

  Remote - Participate in engaging discussions on Discord with fellow interns to stay up-to-date on the latest trends and topics in the music industry. - Leverage my knowledge and expertise to provide valuable insights and perspectives on the music industry. - Collaborate with other interns on projects and initiatives to promote emerging musicians and enhance their visibility.



Travelers

• Pakistan
• Events Services
• 1 - 100 Employee

• Claims Representative - Canada Assist Team

  • Apr 2023 - Present

  Buffalo, New York, United States - Focus in personal and cross border commercial auto claims for Alberta, Canada. - Proficient with multiple claims management software programs and systems. - Provide assistance to stateside auto claims division when needed. - Best of Customer Experience Winner - June, 2023 - Motivational and Inspirational Committee: Collaborate with members to brainstorm and implement creative initiatives aimed at boosting employee morale and fostering a positive work environment.

• National Auto Blend Claims Representative

  • Feb 2022 - Apr 2023

  Buffalo, New York, United States - Investigate liability and manage claims from start to resolution for both 1st and 3rd parties. - Manage a high volume of claims in a fast-paced environment, while prioritizing and multitasking to meet deadlines. - Set accurate reserves and monitor finances throughout the claim lifecycle. - Review policy contracts to confirm coverage and ensure compliance with state regulations. - Maintain licenses in multiple states for property and casualty adjusting, enabling me to effectively… Show more - Investigate liability and manage claims from start to resolution for both 1st and 3rd parties. - Manage a high volume of claims in a fast-paced environment, while prioritizing and multitasking to meet deadlines. - Set accurate reserves and monitor finances throughout the claim lifecycle. - Review policy contracts to confirm coverage and ensure compliance with state regulations. - Maintain licenses in multiple states for property and casualty adjusting, enabling me to effectively manage claims across varying jurisdictions and legal frameworks.



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Representative

  • Apr 2021 - Feb 2022

  Williamsville, New York, United States - Developed strong customer relationships by efficiently handling New York claims over the phone in a fast-paced environment. - Prioritized daily tasks based on importance and streamlined workload for increased efficiency. - Conducted detailed interviews with customers, witnesses, and claimants, meticulously transcribing statements for record-keeping. - Managed the total loss process, working closely with insureds, claimants, and lien holders to facilitate claims resolution and title… Show more - Developed strong customer relationships by efficiently handling New York claims over the phone in a fast-paced environment. - Prioritized daily tasks based on importance and streamlined workload for increased efficiency. - Conducted detailed interviews with customers, witnesses, and claimants, meticulously transcribing statements for record-keeping. - Managed the total loss process, working closely with insureds, claimants, and lien holders to facilitate claims resolution and title paperwork. - Coordinated appointments with shops and customers for inspections and repairs, ensuring a smooth and hassle-free experience for all parties involved. Show less



GEICO

• United States
• Insurance
• 700 & Above Employee

• Underwriting Associate

  • Mar 2017 - Apr 2021

  Getzville, New York - Conducted a comprehensive review of an average of 100-120 accounts on a daily basis, proficiently identifying and rectifying inaccuracies and fraudulent activities, as deemed necessary. - Member of the departmental fun committee, in which I effectively promoted team engagement by orchestrating and scheduling a variety of monthly events, and tactfully implemented engaging activities to foster a lively and enjoyable work environment.

• Customer Service Representative

  • Mar 2013 - Mar 2017

  Getzville, New York - Efficiently managed multiple communication channels, including phone, email, company website, and policy management software, to effectively communicate with numerous clients in a fast-paced environment. - Produced various client-requested documents, including DMV paperwork, insurance IDs, and policy documentation. - Adapted quickly to changes in industry guidelines and collaborated with clients to troubleshoot issues and provide effective solutions. - Served as a Quality Champion… Show more - Efficiently managed multiple communication channels, including phone, email, company website, and policy management software, to effectively communicate with numerous clients in a fast-paced environment. - Produced various client-requested documents, including DMV paperwork, insurance IDs, and policy documentation. - Adapted quickly to changes in industry guidelines and collaborated with clients to troubleshoot issues and provide effective solutions. - Served as a Quality Champion, regularly sharing best practices via email to help colleagues avoid policy errors and uphold company standards. - Led as a Property Champion, maintaining monthly records of team-mate suggested property insurance policies and initiating successful contests with rewards for top agents. - Closed sales on policies being reissued from insurance lapses, maximizing opportunities for the company.