Adeel Mazhar
Technical Product Support Specialist at Senstar- Claim this Profile
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English Professional working proficiency
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Urdu Native or bilingual proficiency
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Punjabi Full professional proficiency
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Sariki Full professional proficiency
Topline Score
Bio
LinkedIn User
I had the pleasure of working with Adeel for year and half at Senstar's technical support. Adeel consistently demonstrated his expertise in providing technical support, and was always willing to go above and beyond to ensure customer satisfaction. Adeel was a valuable asset to our team and customers love his energy and positivity. He is a hard worker and motivates other team members to achieve goals. I highly recommend Adeel for any opportunity in IT support. He would be an amazing asset to any organization and I'm confident that he will excel in his future endeavors.
Cosmin Panait
I had the pleasure working with Adeel, he was always resolving very complex problems in a timely manner. He will not hesitate to go out of his way to find the answer or resolution for any problem. Last but not least, he was always willing to help others in different projects. He is a very reliable individual, a great asset to any company.
LinkedIn User
I had the pleasure of working with Adeel for year and half at Senstar's technical support. Adeel consistently demonstrated his expertise in providing technical support, and was always willing to go above and beyond to ensure customer satisfaction. Adeel was a valuable asset to our team and customers love his energy and positivity. He is a hard worker and motivates other team members to achieve goals. I highly recommend Adeel for any opportunity in IT support. He would be an amazing asset to any organization and I'm confident that he will excel in his future endeavors.
Cosmin Panait
I had the pleasure working with Adeel, he was always resolving very complex problems in a timely manner. He will not hesitate to go out of his way to find the answer or resolution for any problem. Last but not least, he was always willing to help others in different projects. He is a very reliable individual, a great asset to any company.
LinkedIn User
I had the pleasure of working with Adeel for year and half at Senstar's technical support. Adeel consistently demonstrated his expertise in providing technical support, and was always willing to go above and beyond to ensure customer satisfaction. Adeel was a valuable asset to our team and customers love his energy and positivity. He is a hard worker and motivates other team members to achieve goals. I highly recommend Adeel for any opportunity in IT support. He would be an amazing asset to any organization and I'm confident that he will excel in his future endeavors.
Cosmin Panait
I had the pleasure working with Adeel, he was always resolving very complex problems in a timely manner. He will not hesitate to go out of his way to find the answer or resolution for any problem. Last but not least, he was always willing to help others in different projects. He is a very reliable individual, a great asset to any company.
LinkedIn User
I had the pleasure of working with Adeel for year and half at Senstar's technical support. Adeel consistently demonstrated his expertise in providing technical support, and was always willing to go above and beyond to ensure customer satisfaction. Adeel was a valuable asset to our team and customers love his energy and positivity. He is a hard worker and motivates other team members to achieve goals. I highly recommend Adeel for any opportunity in IT support. He would be an amazing asset to any organization and I'm confident that he will excel in his future endeavors.
Cosmin Panait
I had the pleasure working with Adeel, he was always resolving very complex problems in a timely manner. He will not hesitate to go out of his way to find the answer or resolution for any problem. Last but not least, he was always willing to help others in different projects. He is a very reliable individual, a great asset to any company.
Credentials
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OHS Orientation
Kerr Group of CompaniesOct, 2014- Nov, 2024 -
WHMIS Training Program
Kerr Group of CompaniesOct, 2014- Nov, 2024 -
CCNA: Accessing the WAN
CiscoApr, 2014- Nov, 2024 -
CCNA: LAN Switching and Wireless
CiscoMar, 2014- Nov, 2024 -
CCNA: Routing Protocol and Concepts
CiscoFeb, 2014- Nov, 2024 -
CCNA: Network Fundamental
CiscoSep, 2013- Nov, 2024 -
Power line hazards Training
NLCSAMay, 2016- Nov, 2024 -
Fall Protection (WHSCC Approved)
PuglisevichOct, 2014- Nov, 2024 -
Traffic Control Person TCP-1 (WHSCC Approved)
PuglisevichOct, 2014- Nov, 2024 -
Emergency First Aid/CPR B/AED
St.John Ambulance First Aid industry training & Health
Experience
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Senstar
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Canada
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Security and Investigations
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100 - 200 Employee
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Technical Product Support Specialist
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Apr 2021 - Present
-Create cases for technical support issues requested by phone, email and web -Diagnose, troubleshoot and resolve technical issues for all Senstar products -Responsible for first and second line support of the Symphony Video Management Systems and Analytics suite of products -Setting up testing environments, thorough documenting all interactions using the Senstar case management system -Reproducing software defects and document them in details, Reporting feature requests as given by customers -Managing customer relationships by providing timely, knowledgeable and professional customer service -Contributing technical content to Senstar Knowledgebase, Providing assistance to internal groups with technical product questions
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Fongo Inc.
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Canada
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Telecommunications
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1 - 100 Employee
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IT Support Specialist
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Mar 2020 - Apr 2021
•Working closely with developers to make sure the stability, efficiency, and capacity of Fongo’s back end calling platforms. •Installs assembles and configures physical and virtual machines, Linux and Windows servers (VMWare ESX, VMWare vcenter, Microsoft Hyper-V Virtualization) •Support infrastructure (WhatsUp, sensu, resource monitoring/analysis, Let’s Monitor) •Support, troubleshoot, backup, system migration, printers, servers, and computers (vaeem Backups Management) •Source and procure all company IT needs (computers, computer accessories, Printer, Inks, etc) •Create and maintain/manage an inventory of office technology assets (installed software and licenses) •Evaluate, recommend, and implement firewall (for the network and physical building) •Complete various employee onboarding / offboarding tasks (Computer setup, printer access, antivirus installation, email (G-Suite) and system access) •Maintain and update VPN and User Access •Setup client’s BYOD, remotely, phone, email, and Zendesk •Support cloud base phone system, home phone, and application users (Vanity number search, app configuration to the client device) •On-call 24/7 for system outages and 911 users information / Lea Requests •Resolve CCTS complains
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Fibernetics
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Canada
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Telecommunications
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1 - 100 Employee
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Technical Escalation Support Specialist - Level 3
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Nov 2017 - Feb 2020
•Resolve escalated cases for Cisco switches, routers, DSL modems and Onsite PBXs •Monitoring escalation process and closing once the monitoring is completed successfully, and ensuring customer satisfaction before closing the escalation •Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization •Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task •Coordinating with the customers for plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly •Updating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly •Informing the customer about the escalation performance metrics, reviewing the root cause of escalation for improving the escalation procedures, and maintaining compliance with the corporate and regional escalation policies
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ALARMSHIELD
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Canada
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Security and Investigations
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1 - 100 Employee
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Digital Systems Technician
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Aug 2017 - Nov 2017
• Configure networks and networking equipment/products • Setup Firewall, Port Forwarding, Routers, VLAN’s, and etc. • Use wire troubleshooting tools such as tracers, toners and multi-meters • Pre-wire low voltage wiring during construction phase with minimal supervision • Maintain and report accurate record of hours and materials used • Report and monitor service order changes • Properly mount (secure, level, center) various equipment including plasma TV’s, projectors, volume controls, in-wall speakers, touch screens and etc.
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Metro Bound Inc.
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IT Services and IT Consulting
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1 - 100 Employee
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IT Field Technician - Contract
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Jun 2017 - Nov 2017
• Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. • Documents, maintains, upgrades or replaces hardware and software systems. • Supports user account information including rights, security and systems groups. • Trains employees, identifies and repairs product failures, orders and replaces parts as needed. • Determines and recommends which products or services best fit the customers' needs. • Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. • Documents, maintains, upgrades or replaces hardware and software systems. • Supports user account information including rights, security and systems groups. • Trains employees, identifies and repairs product failures, orders and replaces parts as needed. • Determines and recommends which products or services best fit the customers' needs.
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PeopleToGo
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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IT Consultant - Contract
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Jan 2017 - Nov 2017
• Installs, assembles and configures Point of Sale (POS) hardware & peripherals • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and other equipment problems • Network server configuration, troubleshooting, installation and maintenance, Perform data backups. • Working with software, including word processing, spreadsheets and database management • Working with dispatch to complete paperwork and service calls • Installs samsung washing machine push pin hardware
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Kerr Group of Companies
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Field Service Technician
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Sep 2014 - Oct 2016
• Provide service and customer support during field visits or dispatches • Checking to see if a client is eligible to receive high speed internet services • Install the correct wireless or satellite equipment on the client's property, run cabling into the home and connect a computer • Troubleshoot connection problems, identify problem and suggest / implement resolution • Connect, disconnect and relocate cable outlets • Inspect, test and repair cable signals and associated equipment • Maintain and repair aerial and underground transmission systems • Connect, disconnect, repair and relocate phone jacks • Repair or replace faulty cables, power suppliers and amplifiers • Tie workflow to schedule • Set up local Area Network for clients • Manage all onsite installation, repair, maintenance and test tasks • Diagnose errors or technical problems and determine proper solutions • Produce timely and detailed service reports • Document processes • Operate vehicle in a safely manner and use field automation systems • Follow all company’s filed procedures and protocols • Cooperate with technical team and share information across the organisation • Comprehend customer requirements and make
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Memorial University of Newfoundland
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Higher Education
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700 & Above Employee
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IT Support Specialist
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May 2014 - Sep 2014
• Installs, configures and upgrades operating systems and software • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and other equipment problems • Network server configuration, troubleshooting, installation and maintenance. • Perform data backups. • Working with software, including word processing, spreadsheets and database management; provides instruction
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Walmart
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United States
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Retail
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700 & Above Employee
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Customer Service Representative
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Sep 2013 - Sep 2014
• Provides excellent Customer service • Maintains excellent productivity levels • Ensures that safe work practices are followed • Maintains register security by watching the area closely and contacting the CSM in the event of a problem • Understands and follows the EAS Program • Provides excellent Customer service • Maintains excellent productivity levels • Ensures that safe work practices are followed • Maintains register security by watching the area closely and contacting the CSM in the event of a problem • Understands and follows the EAS Program
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Education
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2012 - 2014
College of the North Atlantic
Bachelor's degree, Computer Systems Networking and Telecommunications -
2010 - 2012
Holy Heart High School
High School Diploma, High School/Secondary Diploma Programs
Community
