ICT Executive / IT Systems Engineer

• Sep 2022 - Present

Operations Control Room Operative

• Nov 2015 - Sep 2022

● Troubleshooting & identifying problems of servers in the Communications room ● Creating, maintaining, & modifying log files on Google Cloud. ● Troubleshooting different servers for remote connection using TeamViewer ● Aiding senior management with Digital CCTV footage and burning files to digital media. ● Interacting with all operations systems such as Digital Radio, Digital CCTV, Key Tracker, BMS, CMIS ● Troubleshooting computers for hardware or software issues like printing windows update etc ● Maintaining digital screen and troubleshooting issues with CCTV ● Identifying and creating SMS cases using the online portal for any connection or link issues of intruder alarms or Digital CCTV. ● Remotely interacting with heating and light systems through CMIS upon management approval ● Ensuring effective communications within the unit using appropriate reporting systems ● Assisting the Duty Managers in the effective day-to-day operation of Estate Services ensuring a high standard of customer service & facilities management. ● Briefing Duty managers about operations and making suggestions that may benefit the customer satisfaction level and benefit the business. ● Ensuring compliance with University’s policies and procedures on Health, Safety & Security. ● Effectively prioritizing and coordinating day-to-day tasks with improvisation as required ● Communicating in close co-operation on a day-to-day basis with specialist service providers on various aspects of the unit’s operation such as technical support and facilities management. ● Communicating and coordinating with other team members as per procedures set up for day-to-day operations. ● Handling sensitive information a& following data confidential policies ● Handling routine emails and responding to other communication queries ● Handling telephonic inquiries such as general inquiries & emergencies. ● Handling of data to comply with all aspects of regulations in the area of GDPR, data protection & information. Show less