Cluster Sales Manager

• Jun 2021 - Present

Sales Manager

• Aug 2019 - Jun 2021

Sales Manager - Pre Opening

• May 2018 - Aug 2019

Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts, managerial and departmental executives for a comprehensive client servicing and maximum productivity  Maintaining RFP accounts, RFP biding, submitting business case through Lanyon, approaching local office for local contracting for taking hotel requirements directly.  Formulate corporate offer letters and yearly contracts and any other required business correspondence  Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system.  Handling Conference & Banqueting accounts  Ensure active follow up and hand over process, evaluate the past data and forecasting  Maintain detailed Show less

Cluster Sales Executive

• Jan 2017 - Apr 2018

• Looking after revenue and production in all segments at over 6 properties of Roda Hotels & Resorts in Dubai. • Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts, managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity • Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail in its market areas • • Implement and execute all sales objectives and action plans to reach and exceed targets set • Formulate corporate offer letters and yearly contracts and any other required business correspondence • Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system. • Maintain a high level of exposure for the hotel through direct sales • Handling Conference & Banqueting accounts • Ensure active follow up and hand over process, evaluate the past data and forecasting • Maintain detailed product knowledge as well as a good understanding of the major market and direct competition. Show less

Sales Executive

• Jun 2016 - Dec 2016

Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts, managerial and departmental executives for a comprehensive client servicing and maximum productivity  Maintaining RFP accounts, RFP biding, submitting business case through Lanyon, approaching local office for local contracting for taking hotel requirements directly.  Formulate corporate offer letters and yearly contracts and any other required business correspondence  Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system.  Handling Conference & Banqueting accounts  Ensure active follow up and hand over process, evaluate the past data and forecasting  Maintain detailed Show less

Marketing and Communication / Cluster E-commerce Executive (trainee)

• May 2016 - Jun 2016

• Visual standard guidelines • Corporate communications manual • social media guidelines • Press release writing and distribution (F&B promotions, hotel news, appointments, room offers, banquet offers, recreation offers. • Media interviews, features and Information requests. (Press kit, press invitation and entertainment, building media relationship, Rotana press club) • Collaterals • Posters, fliers, HTMLs • Advertising agencies and printers. • Key UAE and international media (print, radio and online) E-Commerce • Rotana.com (CMS) • Rotanatimes.com (CMS) • IBE and other online platforms • Bulk Mailer • Roho It • QR code • Facebook • Twitter • CRS activities (Corporate, Area and Hotel CSR activities, MarkCom's role on CSR activities) Show less

Cluster Sales Executive (trainee)

• Apr 2016 - May 2016

• Meetings with clients in professional manner. • Creating and updating profiles. • Sales Blits in Sharjah and North UAE Promoting business in the market, getting appointments and direct sale calls. Deals with Corporate and Travel Trade / Leisure Accounts. • Preparing Agreements / Contract follow up payments. • Make sure for smooth check in / checkout, upgrade and special services to Groups. • Promoting Hotel owned Restaurants and its promotions etc

Reservations / Group Coordinator

• Jan 2015 - May 2016

• Greets guests over the phone in a friendly, courteous manner • Records reservation information accurately. • Identifies commissionable reservations and secures required information • Records and processes deposit information • Identifies and records special billing instructions; • Files all reservations in a systematic order for easy referral by using PMS OPERA.• Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms • Check CRS reservations and OXI messages • Records requests for special accommodations and suites • Uses up-selling techniques • Utilizes guest history files for personalized service at the hotel • Maximizes customer satisfaction and hotel revenue by promoting other services and facilities to guests (Visa, Airport transfers, Marhaba services) • Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner • Acknowledges assigned reservation faxes and messages • Maintains high confidentiality in regards to guest privacy • Attending phone call as per Institute for Hospitality (IFH) standard. Show less

Telephone Operator

• Apr 2014 - Dec 2014

Handling all income and outgoing calls, Fax. Making Daily Even Sheet. Handling Fire Panel. Business Centre Assistance. Handling Emergency Calls. Handling FCS.Courtesy Calls.Business Centre handling, typing, scanning, printing, boardroom setup. Attending Front Office briefing on daily basis and note down minutes of meeting / briefingetc

Booking / Reservation Assistant

• Aug 2013 - Mar 2014

Greets guests over the phone in a friendly, courteous manner • Records reservation information accurately; • Identifies and records special billing instructions; • Files all reservations in a systematic order for easy referral • Records requests for special accommodations • Uses up-selling techniques • Utilizes guest history files for personalized service at the hotel • Maximizes customer satisfaction and hotel revenue by promoting other services and facilities to guests (Airport transfers, Tours services etc) • Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner • Acknowledges assigned reservation faxes and messages • Maintains high confidentiality in regards to guest privacy Show less