Information Technology Specialist 2

• Nov 2018 - Present

Information Technology Analyst

• Nov 2016 - Jul 2018

About Accessium Group Inc Accessium Group is WNY Most Trusted IT Provider. Our focus is on providing the best customer support with good old-fashioned integrity. No matter what industry or business you-re in, we will be by your side every step of the way to make sure all your technical requirements are fulfilled. Our custom solutions will ensure business continuity with data efficiency and security. My role with Accessium Group has been an Informational Technology Analyst: -Administered daily operational requirements of various clients by granting permissions within a client-server environment (AD/EHR/G-Suite/Microsoft Exchange) -Analyzed and designed a small enterprise environment with the latest’s virtual technologies and implemented client specific applications (ESXI 6.5 & Microsoft Hyper V, QuickBooks) -Designed network monitoring tools like PRTG to monitor and prevent client sites from potential downtime to ensure business continuity -Utilized modern day ticketing systems like Zendesk to document and resolve client requests within a Helpdesk environment -Developed policies and procedures and created a new Standard Operating Procedure for acquisition of new assets and existing technical assets -Executed firewall policies to prevent malicious traffic from entering client networks (SonicWall, Barracuda etc.) -Reliably participated in disaster recovery efforts to minimize downtime and financial impact of the affected organization/business Show less

Sales Associate

• May 2012 - Sep 2012

Having an opportunity to work at Target really helped me develop team leadership skills, it taught me that in order to accomplish a task it is very important to communicate effectively among your peers. It also taught me that is important to work together on accomplishing goals your store manager has provided. While at Target I merchandised and organized store displays, assisted guests on the sale floor and received numerous guest satisfaction recognition red cards. Having an opportunity to work at Target really helped me develop team leadership skills, it taught me that in order to accomplish a task it is very important to communicate effectively among your peers. It also taught me that is important to work together on accomplishing goals your store manager has provided. While at Target I merchandised and organized store displays, assisted guests on the sale floor and received numerous guest satisfaction recognition red cards.

Computers Sales Assoicate

• Sep 2009 - Jan 2010

Working at Best Buy helped me enhance my interpersonal skills by interacting with various customers. It also helped me improve my problem solving skills while trying to find an optimal solution to customer’s technological problems. My job responsibilities at Best Buy consisted of computer sales, accessories and answering various questions customers had about our product. My goal as an employee was to maximize sales while maximizing customer satisfaction. Working at Best Buy helped me enhance my interpersonal skills by interacting with various customers. It also helped me improve my problem solving skills while trying to find an optimal solution to customer’s technological problems. My job responsibilities at Best Buy consisted of computer sales, accessories and answering various questions customers had about our product. My goal as an employee was to maximize sales while maximizing customer satisfaction.