Business Development Manager

• Apr 2022 - Present

Business Development Team Lead

• Apr 2021 - Feb 2022

Regional Manager

• 2020 - Mar 2021

• Participates in all levels of planning (regional, market, customer) regarding the development of business strategies and tactics. Identifies and develops business opportunities to launch products, increase market share, expand business growth and increase corporate profitability.• Guides the performance growth of Branch Supervisors through professional development planning, and by conducting periodic appraisals/• Develops accurate, timely and comprehensive financial reports reflecting projects' performance, costing, and budgeting. Conducts project post mortem reviews and makes recommendations to identify successful and unsuccessful project elements. • Collaborates with cross-functional teams and departments to devise improved work methods and business processes.• Directs the research and analysis of business opportunities, assessing potential markets, and developing marketing recommendations for the region. • Met assigned targets and strategic objectives (68% of Agent Acquisition Target) amidst the COVID-19 pandemic, in tandem with driving new innovations that enriched branding and reputation for quality of service delivery.• Turned around long-term inactive agents by implementing strategic marketing strategies and promos.• Provided management teams with presentations and reports on operations and performance.

Business Development

• 2019 - 2020

• Registered and equipped new agents as part of efforts to increase company’s revenue. Ensured they were properly briefed to achieve superior results by developing and implementing training in all areas related to the stated goal.• Formulated and implemented strategies to drive the acquisition of 10,000 agents, in line with the company’s goal of extending its reach across different locations in Nigeria.• Designed and led on-boarding plans to ensure agents understood compliance and operations systems.• Traveled nationwide to build product knowledge for all field agent. Carried out field accompaniment and on-the-job coaching to evaluate the implementation of best practices.• Managed relationships with existing and potential clients to drive achievement of business development objectives; handled any issues pertaining to customer satisfaction to ensure long-term loyalty and trust.

Customer Experience Representative

• 2018 - 2019

• Built a clear framework to identify, track, and resolve at-risk customers’ issues. Recommended strategies to drive customer retention, reduce churn, and increase customer satisfaction.• Mapped customers’ journeys and identified opportunities to proactively intervene on customers’ behalf.• Developed listening points in customers’ journey, defined segmentation of the customer base, and identified opportunities for continuous improvement. • Reviewed and evolved processes used to track, oversee, and organized every interaction with customers.• Contributed to business research and produced engaging strategies to deliver differentiating customer experience. • Developed customer journeys across various touchpoints and identified improvement areas. • Monitored, tracked, and reported on Customer Experience initiatives, milestones, and deliverables to ensure business objectives were met. Prepared weekly and monthly reports on Customer Experience standards across touch points.