Experience

Fixit45

• Nigeria
• Vehicle Repair and Maintenance
• 1 - 100 Employee

• Customer Development Associate

  • Jul 2021 - Present



Cars45 Nigeria

• Nigeria
• Internet Publishing
• 200 - 300 Employee

• • May 2019 - Present

  • Successfully sold average of twenty-five (25) cars monthly, exceeding given monthly target.• Devising the right strategy to generate leads for the business.• Ability to accurately retain customers that are not satisfied with the business.• Appropriate follow up with customers to ensure deal is closed.• Working closely with the manager to ensure more leads are generated and devising better strategy for the business.• Prompt responses to customers enquiry/request/complaint and escalated if needed immediately.• Compilation of weekly and monthly sales report to analyze trends and adopt winning strategies. Show less

• • Oct 2018 - May 2019

  • Handle customer’s issues either via calls, live chat, social media platforms or emails and ensure prompt resolution of all such issues being logged by the customer in timely manner. • Engaged to deliver excellent customer service while also nurturing younger and entry level officers on the effortless and seamless process of ensuring customer satisfaction and retention.• Ensure that exceptional service is provided to all customers at the very first contact.• Pay attention and stay sensitive to customer’s mood from the first second of contact.• Set reminders on all issues and ensure that proper follow up is done on every issue handled leaving the customers optimally satisfied with all resolutions reached.• Resolving Customer Complaints, queries and making recommendations on how to prevent future occurrence. • Provide required information to all customers making enquiry about our products and services. • Develop and Maintain Customer Reward System as well as keep customer data base for easy client communication as every customer is unique. Show less



Fidelity Bank PLC

• Nigeria
• Financial Services
• 700 & Above Employee

• Relationship Officer

  • Jul 2018 - Sep 2018

  • Actual liaison between customers and the bank. • Responsible for opening new accounts and following up on outstanding documentation. • Updates of new deposits and accounts daily. • Soliciting for new businesses and managing third party relationship. • Mobilization of cheap funds e.g savings and current accounts to ensure more customers daily. • Meeting monthly target of N5m deposit with over 40 different accounts. • Actual liaison between customers and the bank. • Responsible for opening new accounts and following up on outstanding documentation. • Updates of new deposits and accounts daily. • Soliciting for new businesses and managing third party relationship. • Mobilization of cheap funds e.g savings and current accounts to ensure more customers daily. • Meeting monthly target of N5m deposit with over 40 different accounts.



First City Monument Bank Limited

• Banking
• 700 & Above Employee

• Relationship Officer

  • Mar 2018 - Jun 2018

  • Actual liaison between customers and the bank. • Responsible for opening new accounts and following up on outstanding documentation. • Updates of new deposits and accounts daily. • Soliciting for new businesses and managing third party relationship. • Mobilization of cheap funds e.g savings and current accounts to ensure more customers daily. • Meeting monthly target of N3m deposit with over 25 different accounts. • Managing customers loan worth N2m facility with the bank on a monthly basis. Show less



Outcess

• Nigeria
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service Representative

  • Mar 2016 - Feb 2018

  • Making over 120 successful outbound interactions to customers daily. • Delivering customer service by cross-selling and up-selling with vibrancy and confidence. • Following through on commitments made to customers while selling over the phone. • Building customer interest in the service and product offered by the company while interacting with customers. • Educate customers on new and existing products on the network. • Provision of accurate product information which serve as a knowledgeable resource for customers. • Database update with customer records and feedback. • Ability to interact uniquely with different customers. • Managing daily requests, enquiries and complaints during contact while also ensuring issues are resolved appropriately, accurately and promptly escalated for those requiring further resolutions. Show less