Adebola Kuye
Implementation Specialist at TailorMed- Claim this Profile
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Bio
Credentials
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PepUp Tech Alumni
PepUp Tech -
Trailhead Salesforce Tutorials
Trailhead by Salesforce
Experience
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TailorMed
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Implementation Specialist
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Feb 2022 - Present
▪ Work closely with new clients to implement multiple Tailormed SAAS Products▪ Service as a data/subject matter expert for EHR/EMR integration▪ Train new client on Tailormed Products and Financial Navigation best practices▪ Ensure clients satisfaction and retention through excellent customer service, seamless product integration and visible ROIs
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Tier 2 Support Specialist
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Sep 2021 - Feb 2022
•Resolved urgent issues requiring in-depth technical inspections that affected multiple clients.•Proactively identified issues and resolved issues before they’re reported by clients.•Triaged complex technical issues to improve issue resolution time.
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Customer Support Specialist
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Nov 2020 - Sep 2021
•Acted as a knowledge base for all customer concerns and issues•Managed multiple priorities and maintained effective results in a quota driven workplace.•Manage a portfolio of major health systems across the United States to ensure the appropriate and effective use of our proprietary software.
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Visiting Nurse Service of New York
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Account Manager
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Mar 2018 - Nov 2020
Collaborate with 50+ clinical and clinical support staff members to generate 24% increased referrals for organizational services. Build and improve critical relationships with the customer base in the Brooklyn region, boosting customer retention. •Promoted to positions of increasing authority and responsibility due to exemplary performance and strong leadership abilities. •Led strategic business to business customer solutions through sales, implementation and account management to support the continual achievement of key enterprise strategies and targets, producing increases in monthly revenues. •Reestablished and nurtured professional relationships with Brooklyn physicians resulting in increased referrals.•Developed and implemented innovative workflows/processes with clinics and MD offices to elevate referrals.
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Intake Coordinator
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Apr 2016 - Mar 2018
Functioned as a liaison between patients, families and external/internal customers to assure strong lines of communication for optimal situational success. Expertly handled a variety of essential administrative duties including authorizing the receipt and delivery of medical supplies with healthcare professionals and vendors. Established and sustained strong relationships with hospitals, skilled nursing facilities and physicians across New York City to drive continued organizational growth. •Oversaw the seamless coordination of exceptional patient care services, reviewing and processing high-volume home care referrals resulting in improvements in patient satisfaction rating. •Improved administrative efficiency through the effective use and retrieval of key forms while ensuring full compliance with changing health care laws.•Played an integral role in facilitating comprehensive team training concerning the new platform system and its applications guaranteeing their complete understanding of all usages. •Employed core information technology to sustain open and frequent communication with health care staff members, ensuring the timely and accurate rendering of services for patients. •Accurately transcribed pivotal data within established timelines, eliminating critical delays in patient services
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Intake Associate
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Jan 2015 - Apr 2016
Prepared referrals obtained from New York Presbyterian Columbia Hospital and transcribed referral information into the mainframe system while strictly adhering to all admission criteria. Delivered outstanding patient support by organizing and conducting initial intake packets with patients in order to provide appropriate care. •Retained a friendly and professional demeanor when answering daily inbound calls to evaluate customer needs, provide detailed explanations of care/services and direct the patient intake process. •Managed hospital electronic platforms (EMR) to acquire essential clinical data for referral processing while boosting operational efficiency. •Originated and developed creative ideas to enhance existing workflows and positively impact interdepartmental relations, elevating productivity.
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Customer Service Representative
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Mar 2014 - Jan 2015
Supported smooth operations by accurately and efficiently processing referrals and fielding patient information gathered from electronic platforms, faxes and phone calls. Commended by patients for exuding enthusiasm and empathy while directly focusing on meeting their specific needs. •Coordinated and communicated the start of patient care and services with case managers, social workers and family members while delivering exceptional levels of customer service. •Fostered trusting external and internal client relationships to skillfully navigate and resolve customer issues, achieving high customer satisfaction standards.•Resolved an average of 50 inquiries weekly and consistently exceeded performance benchmarks.
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PepUp Tech
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IT Services and IT Consulting
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1 - 100 Employee
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PepUp Tech Alum
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Jul 2019 - Aug 2020
• Experienced in the creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers, and email alerts. • Understanding of setting up users, profiles and roles, and configuring reports and dashboards in the Salesforce platform • Communication with end users to analyze issues and assess needs to optimize business solutions • Experienced in the creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers, and email alerts. • Understanding of setting up users, profiles and roles, and configuring reports and dashboards in the Salesforce platform • Communication with end users to analyze issues and assess needs to optimize business solutions
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Education
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2011 - 2014
State University of New York College at Old Westbury
Bachelor’s Degree, Politics Economics & Law -
PepUp Tech
Salesforce Administration, Salesforce Administration -
John Jay College (CUNY)
Community
