Data Analyst

• Aug 2023 - Present

Developed Live KPI performance and downtime monitoring reports that increased stakeholders' productivity by 15%. (Extract, Transform, Load (ETL) / Microsoft SQL Server/ T-SQL, Microsoft Power BI/ DAX) Designed and implemented RMS to automate many routine administrative and analytical tasks. (Excel / T-SQL / Microsoft Power BI/ DAX Collaborating with senior management teams to prioritize business requirements and locate and define process improvement opportunities (T-SQL / Tableau / Microsoft Power BI/ DAX). Collaborated with senior colleagues to coach and mentor junior staff in Microsoft SQL Server(T-SQL), and Microsoft Power BI. Show less

Student Ambassadors

• Oct 2022 - Aug 2023

Delivered campus tours to potential students and parents during open days engaging them in interesting facts and stand-out achievements of the university. Respond to queries as well as assist visitors who have special requirements. Provided quality customer service and hospitality to prospective students and parents to aid a better understanding of being a student at the university. Delivered campus tours to potential students and parents during open days engaging them in interesting facts and stand-out achievements of the university. Respond to queries as well as assist visitors who have special requirements. Provided quality customer service and hospitality to prospective students and parents to aid a better understanding of being a student at the university.

Data Analyst

• Jan 2022 - Jun 2023

Analyzed data gathered from various databases to provide insights that enhanced stakeholder readability and informed decision-making (ETL/PowerBI). Visualized data to identify trends and patterns which gave insights to meet business needs. Performed exploratory data analysis (EDA) to discover relationships and correlations within the data to ensure data accuracy, completeness, and integrity. Created clear and compelling visualizations such as dashboards to communicate findings to both technical and non-technical stakeholders. Developed Idyllic-DS Weekly Champ which improved the sales performance of the sales team and overall sales departmental target by 22%. Interpret data results and provide actionable recommendations and insights that align with business objectives. Show less

Data Analyst

• Dec 2019 - Nov 2022

Collected and analyzed sales data to identify trends and patterns in categories of mobile users. It helps the organization know its potential customers and aids promotional budget decision-making. Collaborating with senior management teams to prioritize business requirements and locate and define process improvement opportunities (SQL / Tableau / Microsoft Power BI). Analyzed staff survey findings to identify areas needed for operational improvement. This reduced staff turnover by 10% through improved performance development programs created. Created and oversee the implementation of the sale’s essential performance indicator metrics procedures that supported and enhanced employee performance as per the current business objective. Collaborate with all Sales Managers to conduct focus studies on new Xiaomi 11s mobile device features by analyzing the sales trend on the existing models. This contributed to the new device selling out two weeks after the launch date. Proposed a daily Power App sales notification by linking each sales representative mobile number which led to a 35% sales turnover by the end of the sales calendar year. Developed Live KPI performance and downtime monitoring reports that increased mobile warehouse productivity by 14%. (SQL/ Microsoft Power BI). Show less

Data Analyst

• Jun 2018 - Nov 2019

Provided support for the phases of IT integration of the data-driven projects by proposing key metrics and assisting with evaluating the model and algorithmic performance in acceptance testing and production cycles. Conducted marketing forecast research and reduced processing time for monthly reports by 30% with four improved reporting tools and automation. Developed interactive and clear 30+ dashboards on Power BI and Excel using pivot tables, pivot charts, COUNTIF, VLOOKUP, and Index Match, resulting in a 20% improved user satisfaction rating. Performed various statistical data analyses and modeling using Power BI and Microsoft Excel. Collaborated with cross-functional teams to identify areas for improvement by conducting an extensive analysis of critical metrics and KPIs related to user acquisition, retention, and monetization. Show less

Customer Service Performance Analyst

• Nov 2014 - May 2018

Prepared and analyzed product or service reports by collecting and analyzing customer information. Provided up to date, accurate and appropriate learning information to team members. Prepared and analyzed product or service reports by collecting and analyzing customer information. Provided up to date, accurate and appropriate learning information to team members.

CHEMISTRY INSTRUCTOR AND PEER EDUCATIONAL TRAINER.

• Oct 2012 - Oct 2013

Research Project

• Jan 2012 - Jul 2012

Removal of Chromium (VI) ion from aqeuous solution using modified orange peel.

Seminar Research

• Dec 2011 - Jul 2012

A research work in Trends in the treatment of Cancer.