Adebisi Alabi
Customer Success Lead at AjoCard- Claim this Profile
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Bio
Credentials
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ALX Virtual Assistant Course_Honors
alx_africaOct, 2022- Nov, 2024
Experience
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AjoCard
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Nigeria
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Financial Services
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1 - 100 Employee
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Customer Success Lead
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May 2022 - Present
- Drives product and feature development based on recurring feedback and pain points as highlighted by customer feedback- Responsible for first-line crisis management with customers, and mitigating reputation damage if possible- Accountable for following up with Product and Engineering to ensure issues impacting optimal system uptime is resolved in real-time- Support the customer success team in driving, closing out customer enquiries and service delivery report
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Customer Support Manager
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Nov 2018 - Apr 2022
- Build and maintain profitable relationships with key customers- Conduct business reviews using CRM programs- Resolve customer complaints quickly and efficiently*Understand key customer individual needs and address them
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HelpPay
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Technology, Information and Internet
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Customer Service Representative
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Nov 2016 - Nov 2017
- Managed Incoming calls and customer service Inquiries. - Generated sales leads that develops into new customers. - Resolved customer complaints via phone, chat and email. - Managed Incoming calls and customer service Inquiries. - Generated sales leads that develops into new customers. - Resolved customer complaints via phone, chat and email.
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Education
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2011 - 2015
Osun State University
Bachelor's degree, Political Science and International Relations
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