Adebisi Adekunle
Customer Service Specialist at 9mobile- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
EFSET English Certificate 57/100 (B2 Upper Intermediate)
EF Standard English Test (EF SET)Oct, 2023- Sep, 2024
Experience
-
9mobile
-
Telecommunications
-
700 & Above Employee
-
Customer Service Specialist
-
Apr 2016 - Present
-Attend to and resolve customer queries promptly and courteously at all times -Forward customer issues that cannot be resolved at first contact to the relevant unit(s) using defined escalation channels -Mastery of skills set required in the resolution of 90%-95% of customer queries. - Generate revenue for the organization through telemarketing/telesales -Document/capture all customer interaction using approved software and escalating unresolved issues as required . -Primary interface between the company and her subscribers - Work with the Quality Assurance Team to carry out User acceptance test on products before and after it is launched into the market . Show less
-
-
-
MTN Nigeria
-
Nigeria
-
Telecommunications
-
700 & Above Employee
-
Customer Service Representative
-
Nov 2015 - Apr 2016
Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed Show less
-
-
Education
-
2009 - 2013
Lagos State University
Bachelor's degree, Business Administration
Community
