Risk Services Solutions Analyst

• Nov 2022 - Present

Claims Adjuster

• Jun 2021 - Present

• Ensure all claims are thoroughly investigated and documented through contact with all identified and involved parties (e.g. insurers, claimants, witnesses, etc.).• Ensure every claim file includes a thorough and documented coverage review in accordance with Northbridge best practices.• Ensure thorough documentation of all claim files (e.g. telephone calls, reports, emails etc.).• Set and maintain accurate reserves throughout the claims lifecycle by reviewing all relevant information.• Based on file complexity, ensure settlement decisions are fully detailed in the file notes.• Immediately identify and take necessary actions to maximize subrogation opportunities• Establish and ensure litigation disposition plans and budgets are completed and adhered to by counsel.• Identify, investigate and refer claims with irregularities to SIU. Show less

Merchant Support Advisor

• Mar 2021 - Jun 2021

• Acting as a business coach and thinking about the merchant’s business holistically when offering solutions. • Completing essential follow-up documentation after each interaction. • Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses. • Advocating for merchants and the Shopify platform by communicating with stakeholders. • Acting as a business coach and thinking about the merchant’s business holistically when offering solutions. • Completing essential follow-up documentation after each interaction. • Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses. • Advocating for merchants and the Shopify platform by communicating with stakeholders.

Sales Lead

• Dec 2019 - Mar 2021

- Assist an average of 25 customers daily in selecting and curating items. - Recommended better merchandising display, ensuring strategic placement of products that maximized purchases and resulted in 35% improved sales. - Achieved an average of 140% in sales goals within the first month of employment. - Provides outstanding customer service and receives an average of 98% in customer service feedback surveys. - Assist an average of 25 customers daily in selecting and curating items. - Recommended better merchandising display, ensuring strategic placement of products that maximized purchases and resulted in 35% improved sales. - Achieved an average of 140% in sales goals within the first month of employment. - Provides outstanding customer service and receives an average of 98% in customer service feedback surveys.

Resident Coordinator

• Sep 2016 - Sep 2019

- Supervised and engaged with diverse student population to cultivate an environment of mutual respect. - Aided the social, physical and academic adjustments of international students (between ages 13-21) - Supervised and engaged with diverse student population to cultivate an environment of mutual respect. - Aided the social, physical and academic adjustments of international students (between ages 13-21)

Voter Engagement project Intern

• Jan 2019 - Apr 2019

- Led the voter engagement project in collaboration with city stakeholders to address the lack of political participation during municipal elections. -Identified gaps through extensive user research within the election process. -Presented effective user centered design to council members which was well received as an integral part of future strategic planning. - Led the voter engagement project in collaboration with city stakeholders to address the lack of political participation during municipal elections. -Identified gaps through extensive user research within the election process. -Presented effective user centered design to council members which was well received as an integral part of future strategic planning.

Student Volunteer

• Sep 2018 - Sep 2018

Teaching Assistant

• Sep 2014 - Jul 2015

Summer Intern

• Apr 2014 - Aug 2014