Experience

Town of Orangeville

• Canada
• Government Administration
• 1 - 100 Employee

• Project Manager

  • Jul 2023 - Present

• Business Analyst

  • Oct 2022 - Jul 2023



BT Intraco Corp

• Business System Analyst/ Business Analyst

  • Jun 2018 - Sep 2022

  Conducted business needs assessment and translated it into functional and system requirements. ▪ Designed ETL architecture from multiple data sources to the target hub, showcasing business logic and DB attributes. ▪ Elicited scenario-based information from various stakeholders via one-on-one meetings and structured questionnaires, to ascertain the various as-is and to-be scenarios of impacted business processes. ▪ Documented various business epic stories, use cases, process flow diagrams, and business requirements to facilitate walk-through sessions and capture stakeholders’ feedback. ▪ Collaborated with stakeholders to review input and ensured pre-approval of documented requirements ahead of final approval by the business sponsor. ▪ Analyzed screen flow requirements utilizing the information architecture documents and diagrams. Other elements analyzed included business rules, system interface layout, application architecture design, out-of-scope plug-ins (Payments/ documents validation) ▪ Provided required support to the build/ implementation team for clarity on areas of requirements and designs that required additional details. ▪ Monitored migration of data from various sources (Legacy DBs) to target DB, and monitored load and stress testing. ▪ Designed Functional Design Documents (FDD) to showcase the UI, Business logic, and DB. Also designed the two-way communication for the Restful API flow, with the requirements. ▪ Worked with the GIS team in the API integration of the HRIS with Google Maps to enable the geo-fencing and geo-mapping capabilities. ▪ Worked with the Project Manager/Product Owner to design the maintenance manual and FAQs (Frequently Asked Questions) ▪ Documented release checklist and obtained readiness and completion sign-off required for the application launch. ▪ Worked with the vendor and stakeholders to design final report templates in the target hub Show less



Sterling Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Lead Business System Analyst

  • Sep 2016 - Mar 2018

  ▪ Collaborated and supported the contract and procurement management stakeholder for vendor selection through the organization’s standard procurement process ▪ Defined project scope in line with epic stories. Reviewed prospective timelines with the Project Manager and designed project workflows ▪ Identified project stakeholders and profiled the respective stakeholder using RACI to identify roles, and interests and ranked them accordingly ▪ Elicited business requirements, engaged stakeholders in open session, and got buy-in and sign-off ▪ Coordinated and facilitated the system integration on the core-banking application on a remote server and documented the integration test strategy as a roll-up to the overall test plan ▪ Developed use cases from the various Teller transactions scenarios/PIN pad functionalities ▪ Developed process flow diagrams based on use cases ▪ Worked with the project and change managers to design the user manual, maintenance manual, and FAQs (Frequently Asked Questions) for staff and customers ▪ Fleshed out test cases and plans from business/functional requirement documentation in collaboration with QA engineers for testing ▪ Upon successful integration, carried out POC (Proof of Concept) in 5 major branches over 3 months ▪ Engaged vendor for documentation and completion of an operational support model for roll-out and maintenance in alignment with the organization’s vendor’s relationship standards and policies ▪ Prepared final approval report for CIO and Executive Management signoff/approval after completion of POC. Coordinated the deployment of PIN pads in the remaining 165 branches nationwide Key Project(s): Seamless POC and nationwide implementation of Pin pad terminals at teller points; Contact Centre Infrastructure upgrade; Automation of real-time customer feedback to aid NPS and CSAT; Migration and upgrade of mobile and internet banking app. Show less



Keystone Bank Limited

• Nigeria
• Banking
• 700 & Above Employee

• Business Process Analyst

  • Apr 2015 - Sep 2016

  ▪ Engaged Executive level management stakeholders and the Chief Information Officer (CIO) in a business case implementation and solution concept walkthrough to intimate the entire bank of the business value in the automation and consolidated SLA and OLA processes ▪ Worked with project manager, team resources, business sponsors, and other stakeholders to analyze and determine the scope for requirement analysis work and prepared requirement work plan to guide all downstream analysis and solution design effort ▪ Performed gap analysis between current and future state business processes, assessed impact on existing work processes and systems, and gained consensus on COTS solution options that will deliver expected business value ▪ Defined and elicited comprehensive business requirements (functional, non-functional) from stakeholders via brainstorming and one-on-one sessions ▪ Elicited, analyzed, and documented requirements based on net new features and upgrades for the mobile banking platform ▪ Participated in daily stand-up with the scrum team and supported the product owner in putting together the product list document and strategizing the sprint backlog for the mobile banking application build ▪ Engaged various cross-functional stakeholders to determine and ensured OLA and SLA process integration requirements and interdepartmental cross-functional workflow are covered and documented ▪ Validated Requirements and process flow with peers and other assigned stakeholders and incorporated feedback over a series of review iterations to produce the final draft and obtained sign-off ▪ Provided weekly progress reports and requirements analysis and solution design status to the Project Manager and appropriate SMEs ▪ Coordinated testing exercises on the new platform in test and live environments ▪ Collaborated with the Change management and Marketing teams to create content for user education Show less



Heritage Bank Plc

• Nigeria
• Financial Services
• 700 & Above Employee

• Business Data Analyst

  • Mar 2012 - Mar 2015

  ▪ Translated customer data into cross-channel customer insights, and competitive intelligence reports to support customer needs identification, improve customer acquisition, growth, and retention strategies ▪ Support the build and deployment of the new implementation process by defining business requirements and processes, developing test strategies and test cases ▪ Provided support, guidance, and vision in improving and enhancing the team’s practice delivery methodology, including tools and approach to data analytics ▪ Identified EB project stakeholders, critical stakeholders, and SMEs; outlined project system scope, detailed workflows, and high-level system capabilities in line with overall scope and objective ▪ Worked with the EB Technical teams to identify and highlight duplicated accounts and customers ▪ Clarified EB stakeholders’ requirements, and business needs via meetings and feedback sessions, questionnaires, and documented functional requirements and specifications for upload on Finacle 10.0 (core banking solution) ▪ Utilized the following UML techniques to validate and obtain consensus amongst Stakeholders and SMEs – Activity Diagram, Data Flow Diagram, State Diagram, Uses Case, and End-to-End process flow ▪ Validated business requirements via design workgroup meeting, translated requirements into system specification, and documented the design specification ▪ Supported and worked alongside the Project Manager to ensure that the project remained within timelines and no scope creep otherwise would have affected the project negatively. ▪ Participated in preliminary (smoke and Sanity) Testing, User Acceptance Testing, Regression Testing, Stress Testing, and Load testing ▪ Employed a variety of methods: wireframes/mock-ups, decision flow diagrams, stories, and business requirements documents (BRD) to document and communicate requirements to the team. Show less



airtel

• India
• Telecommunications
• 700 & Above Employee

• Business Analyst

  • Aug 2010 - Feb 2012

  ▪ Reviewed the end-to-end ‘as-is’ customer information management process ▪ Conducted requirements gathering sessions with various SMEs (physically and virtually). Captured and documented requirements from all customer touchpoints ▪ Closely worked with the Senior Business Analyst to document functional requirements, business use cases, and business rules for the entire end-to-end information management process. ▪ Collaborated with stakeholders for concurrence on requirements gathered. ▪ Participated in risk management activities with the project team, documented risk logs, proactively identified potential risk events, and provided input to risk quantification and mitigation strategies. ▪ Documented test cases and test scripts, and carried out system tests during the configuration ▪ Reviewed UAT script documented, UAT plan and coordinated UAT activities across different functionalities and obtained sign-off from UAT workgroup on successful completion of UAT ▪ Documented training plan, post-release communiqué and operational model for the new processes and solution ▪ Provided operational user support. Key Project(s): Deployment of a Contact Centre CRM application (CIMS) and integration of billing platform to the 471 outlets nationwide Show less

• Project Manager

  • Feb 2008 - Jun 2010