Medical Coder

• Oct 2016 - Present

Branch Manager

• Sep 2012 - Jun 2016

I was responsible for processing new and existing client loans and collecting on loans, when not paid on time. I processed small claims for delinquent accounts. I also maintained office appearance and handled marketing to attract new clients. I was responsible for processing new and existing client loans and collecting on loans, when not paid on time. I processed small claims for delinquent accounts. I also maintained office appearance and handled marketing to attract new clients.

Customer Service Representative

• Mar 1996 - Sep 2011

Handled inbound customer calls, answered billing questions, processed orders. I worked as a team lead, helping co-workers with difficult calls and orders, also acted as supervisor for manager take-overs. Created numerous job aids to assist co-workers and assisted new hires, through transitional training. Handled inbound customer calls, answered billing questions, processed orders. I worked as a team lead, helping co-workers with difficult calls and orders, also acted as supervisor for manager take-overs. Created numerous job aids to assist co-workers and assisted new hires, through transitional training.