ICT Change and Continuity Manager

• Dec 2016 - Present

ICT Change Coordinator

• Dec 2016 - Mar 2018

Change Management Coordinator at Maitland

ICT Service Support Manager

• Jun 2018 - Jul 2019

SAP Change and Release coordinator

• Apr 2015 - Nov 2016

Responsible for change management on SAP. Manage all aspects of change management of changes from• Creation of changes• Implementation of changes through various platforms, QA, Dev and production.• Audit of change process.• Testing, correct and relevant approvals.• Audit final implemented change for compliance to change policiesRecent achievement with this roleTRL dependant Transports -Effectively linking all changes within our Dev environments to Solution Manager -Training completed with functional developers in the new process.Non Sap TRL workflow - Workflow launched to accommodate Non Sap changes in Solution Manager.

IT Support Specialist

• Nov 2013 - Mar 2015

IT support on Sap single copy and Ecommerce sites nationally.Support of ApplicationsFull Microsoft suite of products including Office 365SAP, SQL, Dynaman, LMS, Bookmaster,OpentextWindows Microsoft Windows XP, Windows 7, Windows 8 , Windows 10Microsoft Office 2003, 2007. 2010 and Office 365Windows serverMicrosoft Server 2003, Microsoft Server 2008 R2, Microsoft Server 2012 R2,Network support - CiscoMilestones reached at OTD Implemented SQL Filtering by Branch and route. URL Filtering

NOC Team Leader

• Aug 2010 - Nov 2013

Started NOC in August 2010Recruited and employed Team of 8 Staff membersDrew up Shift roster and shift rotation that complies with labour requirements but supports healthy working conditions POC and procured monitoring software - Sitescope,Xymon,Nagios,PRTG,Sintrex and Microsoft SCOMSetup process and procedures.The below duties were also performed whiles still fullflling the duties at the NOCChange Manager - 3 YearsChaired the Optinet Change Board for 3 YearsDrafted Company Change policy and obtained buy-in and signoff from all managers as well as GM and CEO.helped implement change work flow on remedy ITSMTelephony Team Leader - 8 MonthsRun team when mananger left suddenly. Team performance down against SLA - added SOPs and proper delegation of duties based on team expertise. IMproved SLA performance from 30 % To over 80%.Training - Remedy Incident training - Nationalprovided the company with national training on incident management and change management on remedy when the product was launched in Optinet.

Senior Service Desk Technician

• May 2005 - Aug 2010

Was responsible for Monitoring of MWEB network as well as all lease line clients. Also launched a service desk to provide first line support along with proper incident management. Application used Remedy.At the service desk duties included first line support and escalating support calls to support teams.•Manage of all calls within SLA.•Build management and performance reports. Also responsible for communication of any outages experienced within the company infrastructure.•Reason for Leaving: Better Opportunity became available

Network Support Officer

• Nov 1996 - Oct 2003

Duties as listed below were performed for Simonsberg Cheese – 70 UsersUnifoods Montague Gardens - 40 UsersLever Ponds Century City - 20 UsersLever Ponds & Unifoods Sites PE EL - 40 Users • Software Support • Microsoft Office • SAP Client Installation and support• Monitor and fault find • Asset Management• Server Support • Purchasing• Windows XP • Windows 2000• Windows NT 4 Workstation• Windows NT 4 Server• Windows 98 ​ 95• Version 97, 2000, XP• Ver 3 – 6.2• LAN – WAN• Monthly reporting of assets –Location, Specifications and function• Tools used in Monthly Reporting Microsoft Project 98 Visio 2000 AutoCAD 2000 SAP Purchasing and Financial Modules• Monitor resource Usage ​ Abuse and make recommendations as per business needs.• • Identify needs, propose cost-effective solution, procure and purchase.

Computer Controller

• Jan 1995 - Nov 1996

In Charge of all Computer Operations for Ola Western Cape.Computer(Windows) and handheld terminal(Husky) maintenance.Distribution operations(Invoicing,bulk loadsheet,Reconciling stock and sales.)Monthend reporting In Charge of all Computer Operations for Ola Western Cape.Computer(Windows) and handheld terminal(Husky) maintenance.Distribution operations(Invoicing,bulk loadsheet,Reconciling stock and sales.)Monthend reporting