Experience

Berjaya Starbucks Coffee Company Sdn Bhd

• Malaysia
• Book and Periodical Publishing
• 100 - 200 Employee

• Shift Manager

  • Jul 2022 - Present

  •Managed and trained shift teams to ensure the highest level of customer service, product quality, safety,cleanliness, and store operations. •Responsible for ordering food, beverage, dry and paper goods based budget and needs of the business. •Responsible for inventories to ensure they are taken on a timely and accurate basis to ensure targeted food costs are maintained. •Managed and trained shift teams to ensure the highest level of customer service, product quality, safety,cleanliness, and store operations. •Responsible for ordering food, beverage, dry and paper goods based budget and needs of the business. •Responsible for inventories to ensure they are taken on a timely and accurate basis to ensure targeted food costs are maintained.



GT Villa Chalets Janda Baik

• Hotel Receptionist

  • Jun 2021 - Present

  •Responds courteously and efficiently to queries and problems from guests and system users. •Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. •Managed Guest Services employees, as well as other departments within the company •Resolved issues for customers and employees •Completed paperwork and details the general manager does not tend to and reported to the general manager with problems or concerns she finds within the hotel. Show less



ASAS ILM SB

• Webmaster

  • Jun 2021 - Present

  •Optimize Web site exposure by analyzing search engine patterns to direct online placement of keywords or other content. •Communicate and collaborate with merchants, webmasters, bloggers, or online editors to place sales-oriented hyperlinks in high-traffic locations. •Implement online customer service processes to ensure positive and consistent user experiences. •Optimize Web site exposure by analyzing search engine patterns to direct online placement of keywords or other content. •Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media. •Write, design, or edit web page content, or direct others producing content. Show less



Warong KAF

• Malaysia
• Restaurants
• 1 - 100 Employee

• Assistant Operation Manager

  • Sep 2020 - Oct 2021

  •Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. •Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information. •Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service. •Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. •Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information. •Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service.



MindCare Centre

• Australia
• Mental Health Care

• Jr. Business Administrator

  • Feb 2020 - Aug 2020

  •Keeping well-organised files and records of business activity. •Researching company data and archived reports. •Provide administration support to the Managing Director and Chief Executive Officer. •Prepare reports and presentations with statistical data, as assigned •Handled transaction related to payments, receipts, banking and other outdoor works as and when required. •Kept daily books of account including reimbursement cash, expenses report, and sent Monthly Reports including bank statement to the Managing Director. Show less



Grab

• Entertainment
• 1 - 100 Employee

• Rideshare Driver

  • Jan 2019 - Jan 2020

  •Earned a 5-star driver rating by providing exceptional customer service. •Multitasked in a high-pressure environment. Tasks included managing fares, navigating during heavy traffic, and maintaining customer satisfaction. Maintained a clean vehicle and a professional personal experience. •Optimized positioning and schedule to reduce wait times and increase revenue. Handled all financial records, including tax-deductible expenses, mileage, and earnings. •Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations Show less

• Shift Supervisor

  • Nov 2017 - Dec 2018

  •Constantly monitoring operations during peak hours by talking with customers and working alongside staff.•Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise.• Promote outstanding guest relations throughout the property resolving any guest dispute promptly and in a courteous manner.•Overseeing the work of the unit and suggesting improvements and changes•Responsible for maintaining the computerized beverage inventory system and making sure it was always working properly• Constantly monitoring operations during peak hours by talking with customers and work ing alongside staff.•Crew member and organizing outdoor activity for Southern Barista Charity Johor region two years in a row (2018 2019) Show less

• Barista

  • Apr 2017 - Oct 2017

  •Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.•Prepared coffee-based and other beverages on request; serve prepared pastries and other food items.•Utilize knowledge of coffee drink combinations to prepare highly-specific coffee drinks; stock work stations; maintain sanitary and tidy work area.•Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.



OldTown Grand

• United States
• Real Estate

• Assistant Manager

  • Mar 2016 - Mar 2017

  •Check with customers to ensure that they are enjoying their meals and take action to any problems. •Forecasted sales, placed product orders, and monitored inventory control in accordance with budget constraints. •Responsible for monthly food preference reports for food and beverage outlets in order to change any items that were not well received. •Provided detailed reports of sales and earnings to accounting/finance departments and clients. •Supervise the work of bar staff and kitchen staff. •Manage chef, kitchen staff, and service team of over 50 to provide stellar dining experiences to high-profile patrons. Show less