Experience

Stasher

• United States
• Manufacturing
• 1 - 100 Employee

• Demand Supply Planner

  • Aug 2019 - Present



CamelBak

• United States
• Sporting Goods Manufacturing
• 100 - 200 Employee

• Demand Planner

  • Sep 2018 - Aug 2019

  Coordinated monthly meetings with the key account managers to discuss their planned promotions and collaborate to produce a forecast and analyze sales overlap gaps.Tracked and analyzed new product launch against volume, revenue, and cumulative distribution point targetsQueried data and provided analysis for monthly S&OP meeting to drive accuracy, procurement and inventory efficiencies.Planned, procured and analyzed inventory levels for manufacturing and planning.Forecasted, planned and reported seasonal promotions.

• Customer Service Supervisor - Custom Bottles

  • May 2017 - Sep 2018

  • Continuously established and maintained an excellent network of business relationships as a result of extensive interaction and communication. • Worked with other employees to develop methods and procedures to increase sales, expand markets, and promote business • Created and implemented competitive customer service program which resulted in improved engagement and customer satisfaction scores• Participated in key cross functional meetings as the representative for the Sales/Customer Service Department to discuss goals and future growth for customer accounts• Managed a customer service team that encompassed logistics support, auditing duties, data analysis, and customer complaints• Developed procedures to ensure that all customers are receiving the data they request in a timey and efficient manner through their sales person• Handled all escalated customer issues by working toward a win-win solution for both the company and customer• Trained associates regarding company policies and task-specific requirements to successfully complete their job• Ran weekly meetings involving each claim for the week and how the problems would be corrected

• Account Service II & Inside Sales Representative – Custom Print

  • Nov 2015 - May 2017

  • • Managed 100+ clients at a respected outdoor products company• Developed relationships with new customers• Closed sales 15% more frequently than the company average• Performed 25% more in person meetings with sales prospects than other reps• Highly focused; able to consistently achieve sales objectives through effective account management and commitment to customer satisfaction • Built lasting business relationships through performance and credibility• Developed positive rapport with people at all levels of responsibility• Emphasized product features based on analysis of customers needs and on technical knowledge of product capabilities and limitations• Became proficient in Salesforce, Oracle & Pivotlink

• Account Service Representative I– Custom Print

  • Jun 2014 - Nov 2015

  • • Provided profitable price quotes and established payment and credit terms to customers • Increased customer base sales by 50% • Exceeded monthly sales goals and new customer penetration • Introduced and sold new products to customers • Conducted multiple promotions and sampling for new products to help drive sales for clients.• Consistently received 100% customer satisfaction ratings



Fairmont Sonoma Mission Inn & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent & Concierge

  • Jul 2012 - Jun 2014

  • • Provided efficient, courteous customer service to customers by responding to requests, inquiries, suggestions and concerns• Worked closely with sales managers and the VP of Operations in the administration of daily duties and goals• Checked in guests in high volume, fact paced environment ensuring requests were met and accurate billing provided• Recognized for ability to handle and resolve confrontational guests situations • • Provided efficient, courteous customer service to customers by responding to requests, inquiries, suggestions and concerns• Worked closely with sales managers and the VP of Operations in the administration of daily duties and goals• Checked in guests in high volume, fact paced environment ensuring requests were met and accurate billing provided• Recognized for ability to handle and resolve confrontational guests situations