Addam Hammond, BS, CIG
Customer Care Technician at iPourIt, Inc.- Claim this Profile
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English Native or bilingual proficiency
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Spanish Professional working proficiency
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Dutch Limited working proficiency
Topline Score
Bio
Credentials
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Certified Interpretive Guide (CIG)
National Association of Interpreters (NAI)Apr, 2023- Sep, 2024 -
Amateur Radio Operator, Technician
Federal Communications CommissionJul, 2009- Sep, 2024
Experience
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Customer Care Technician
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Oct 2020 - Present
In this role I am part of the Customer Care team tasked with supporting over 300 clients and operators nationwide. I am the night support for most of the week, and in this role I handle tier 1 and 2 tickets and information requests that come through. I also work closely with development on any support tickets that need their input, and offer insights on how to improve the systems. Additionally, I have been providing training on the systems both remote and in person to customers, going over the day to day operations as well as technical operations. Show less
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Natural History Museum of Los Angeles County
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United States
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Museums, Historical Sites, and Zoos
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200 - 300 Employee
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Docent
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Sep 2015 - May 2023
My responsibilities include speaking with guests, directing them to wherever they wish to go in the museum, and helping them to learn, explore and discover the world around them, both in the past and in the present. My responsibilities include speaking with guests, directing them to wherever they wish to go in the museum, and helping them to learn, explore and discover the world around them, both in the past and in the present.
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California Resources Corporation
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United States
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Oil and Gas
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500 - 600 Employee
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IT Specialist
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Jan 2020 - Aug 2020
Working under contract from GQR Employment, I was tasked with working with the team in Long Beach for an oil company, as well as working with the teams in Ventura, Santa Clarita, and Bakersfield. Focused on end user support, I coordinated the revamp of the Knowledge database which included over 230 separate articles, their revision, formatting, upload and review. Provided onsite support for all the locations in Long Beach, including the THUMS islands in the Long Beach Harbor. Supported the collaboration department in their efforts to organize the phone systems, as well as the ecosystems department in their efforts to enroll all users in Microsoft Intune Mobile Device Management. Show less
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Univision Communications Inc.
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United States
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Telecommunications
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1 - 100 Employee
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Information Technology Specialist
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Nov 2019 - Jan 2020
Working under contract with HCL, I was the principle IT support technician for the site in Los Angeles as well as all sites west of the Mississippi, totaling at about 40 individual sites. I was the first point of contact for all users onsite, as well as the contact for the rest of the IT department from New York and Miami. I would file tickets, follow up with users, provide support for major events such as two Telethons and the onsite presence for the Tournament of Roses parade, and control and provide loaned equipment as needed. Performed necessary upgrades to equipment and devices, as well as upgraded users from old systems to new systems. Show less
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Road Radios LLC
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United States
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Events Services
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1 - 100 Employee
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Help Desk Technician
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Oct 2019 - Nov 2019
Served as the warehouse technician and order fulfillment technician for an event wifi provider. Additionally, worked on organizing the warehouse and running an inventory for all items currently in use and in the field. Used IT techniques and processes to update the fleet of mac computers in use, as well as coordinate any new requests. Served as the warehouse technician and order fulfillment technician for an event wifi provider. Additionally, worked on organizing the warehouse and running an inventory for all items currently in use and in the field. Used IT techniques and processes to update the fleet of mac computers in use, as well as coordinate any new requests.
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Desktop Support Technician
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May 2018 - Sep 2019
In a position that was new to the company, I was tasked with following up with vendors, support tickets, coordinating field techs, diagnosing and repairing hardware and software issues, as well as data analysis, acquisition, networking planning and management, and telecom duties. I've overseen the finalization of four major builds, and continue to work closely with the real estate and construction team. In a position that was new to the company, I was tasked with following up with vendors, support tickets, coordinating field techs, diagnosing and repairing hardware and software issues, as well as data analysis, acquisition, networking planning and management, and telecom duties. I've overseen the finalization of four major builds, and continue to work closely with the real estate and construction team.
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Hollywood Suit Outlet
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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IT Admin Assistant
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Nov 2016 - May 2018
In this role, I was the assistant to the company Business Analyst, and in the role I would be tasked with handling issues at four sites, as well as going out to those sites for various support issues. I also handled the main business supply chain for the stores, and was able to assist with server upgrades and setups. Additonally, I was in charge of creating new users for the system and working with the technology vendors on behalf of the company. In this role, I was the assistant to the company Business Analyst, and in the role I would be tasked with handling issues at four sites, as well as going out to those sites for various support issues. I also handled the main business supply chain for the stores, and was able to assist with server upgrades and setups. Additonally, I was in charge of creating new users for the system and working with the technology vendors on behalf of the company.
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Office Administrator
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Jun 2013 - Jun 2014
Maintained web presence, along with scheduling for the staff. Wrote and sent emails, communicated with contacts required at the time. Maintained web presence, along with scheduling for the staff. Wrote and sent emails, communicated with contacts required at the time.
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Administrative Assistant
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Jan 2009 - Aug 2012
I worked as an administrative assistant for an IT consultation corporation. I would assist the lead consultant on any and most calls regarding network issues, computer repair, cleaning, organization, and maintainance. I worked as an administrative assistant for an IT consultation corporation. I would assist the lead consultant on any and most calls regarding network issues, computer repair, cleaning, organization, and maintainance.
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Education
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2012 - 2016
University of California, Los Angeles
Bachelor’s Degree, Physics
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