Experience

Code Matrix Software India Pvt Ltd
• India
• Software Development
• 1 - 100 Employee
• Head Of Operations

  • Oct 2020 - Present


Amnesty International

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Manager - Donor Database & Operations

  • Jun 2013 - Sep 2020

  • Worked closely with COO and global team in creation of a long term financial plan to ensure Amnesty India becomes financially sustainable by 2022 • Ensured the active regular donors grew from 300 in 2014 to 14000 in 2018. • Overall revenue process management, development and data analysis to maximize the organization’s revenue growth and customer success • Data entry team set up in 5 cities and accurate reporting of donor records in Salesforce • Built a 7 member team which has helped in raising INR 5 crores and 60K one time donors over a period of 5 years • Digitized Recurring Payment authorization process which helps in reduction of No Show % from 50% to 25%. • Created dashboards and reporting structures to communicate revenue and retention trends on a monthly basis • Responsible for sending tax benefit certificates to all donors Show less



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Accounts Receivable Associate

  • Dec 2009 - May 2013

  Payment posting in customer account by referring to credits received in bank and regular follow up with the Collection team to close the ledger. Issuing credit notes and refunds to customers based in EMEA, India and ANZ. Worked in 3 major projects – Incorrect tax charged, wrongly issued invoices, AV training manual. Payment posting in customer account by referring to credits received in bank and regular follow up with the Collection team to close the ledger. Issuing credit notes and refunds to customers based in EMEA, India and ANZ. Worked in 3 major projects – Incorrect tax charged, wrongly issued invoices, AV training manual.



Outsource Partners International

• India
• Appliances, Electrical, and Electronics Manufacturing

• Audit Associate

  • Jun 2008 - Dec 2009

  Responsible for verifying the accuracy of the financial statements being presented to SEC and public. Responsible for verifying the accuracy of the financial statements being presented to SEC and public.