Experience

CST Technology Solutions
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Help Desk Technician

  • Feb 2023 - Present


Danesi Audio

• Audio Engineer/Owner

  • Jan 2008 - Present

  Started out recording local bands and other musicians. Then went on to doing live sound for local clubs and bars. The wedding entertainment company Fusion DL is the biggest source of work as they run a variety of sound systems. Experience with consultation services for home studio setups and teaching services for summer day camps such as Beyond Rock. Danesi Audio is the DBA used when working with these companies. Started out recording local bands and other musicians. Then went on to doing live sound for local clubs and bars. The wedding entertainment company Fusion DL is the biggest source of work as they run a variety of sound systems. Experience with consultation services for home studio setups and teaching services for summer day camps such as Beyond Rock. Danesi Audio is the DBA used when working with these companies.



East Coast Orthotic & Prosthetic Corp.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IT Assistant

  • Nov 2019 - Present

  Assist head IT manager with daily tasks such as system administration, network security, and troubleshooting. Formatting and upgrading PC's and mobile phones. Assist head IT manager with daily tasks such as system administration, network security, and troubleshooting. Formatting and upgrading PC's and mobile phones.



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative IVR Lvl 2

  • May 2016 - Feb 2019

  Troubleshooting customer issues over the phone, focusing on the Internet, software, and phone products offered. Was also the member of a special internal team called the Progress Partners. The team would be assigned a class that was in training to act as support while in on the job training environments. Also assigned tasks such as writing training documents, and giving training courses for advanced internal systems. Troubleshooting customer issues over the phone, focusing on the Internet, software, and phone products offered. Was also the member of a special internal team called the Progress Partners. The team would be assigned a class that was in training to act as support while in on the job training environments. Also assigned tasks such as writing training documents, and giving training courses for advanced internal systems.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Network Support Specialist Lvl 2

  • May 2014 - May 2016

  Call in customer support for video, high speed data, and Voice over IP services. Deep knowledge was required of how the cable plant operates and understanding digit phone systems. Troubleshooting customer issues by using advanced communication skills to put sometimes complex issues in plain terms to help the customer with their problem. Call in customer support for video, high speed data, and Voice over IP services. Deep knowledge was required of how the cable plant operates and understanding digit phone systems. Troubleshooting customer issues by using advanced communication skills to put sometimes complex issues in plain terms to help the customer with their problem.