Experience

DDB Unlimited Incorporated
• United States
• Telecommunications
• 1 - 100 Employee
• Quality Manager

  • Oct 2022 - Present


Brentwood Services Administrators, Inc.

• United States
• Insurance
• 100 - 200 Employee

• Operations Manager

  • Oct 2018 - Feb 2022

  I was brought into the position to open and manage a new satellite office in Florence, Alabama. While doing so, I managed the claims assistants for two independent units, merged the regional processes into a unified one, and created documentation for all procedures. I was brought into the position to open and manage a new satellite office in Florence, Alabama. While doing so, I managed the claims assistants for two independent units, merged the regional processes into a unified one, and created documentation for all procedures.



AutoTec, LLC

• United States
• Individual and Family Services

• Systems Support Specialist

  • Jan 2013 - Oct 2018

  I was able to have a broad view of the tech world in this position. I was able to have hands on experience with system support and administration, SQL queries, QA testing, Office 365, AWS, requirements writing, and more.

• Customer Service Representative

  • Mar 2006 - Dec 2012

  I joined AutoTec in their entry level position in 2006. This role was a hybrid of customer service and data entry/verification for the Auto Re-marketing Industry. In this role I consistently received quarterly bonuses for the production, customer service, and accuracy metrics. I was successful in this role and was promoted to a System Support Specialist.