Experience

Torrent Consulting

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Salesforce Developer

  • Jan 2022 - Present

  Washington, District of Columbia, United States • Customizing Salesforce logic using Apex code • Developing and editing Lightning Web Components • Building test classes using mock data • Developing custom integrations with applications outside of Salesforce • Building flows and triggers • Implementing Salesforce configuration as per design documentation • Prepping and loading data into the Salesforce system, using various data loading software • Creating project documentation in preparation for, during, and following… Show more • Customizing Salesforce logic using Apex code • Developing and editing Lightning Web Components • Building test classes using mock data • Developing custom integrations with applications outside of Salesforce • Building flows and triggers • Implementing Salesforce configuration as per design documentation • Prepping and loading data into the Salesforce system, using various data loading software • Creating project documentation in preparation for, during, and following client meetings • Participating and collaborating in key meetings with clients • Communicating in a clear and timely manner with team members • Utilizing applicable business knowledge to support client needs • Providing leadership to support the Torrent business as well as other coworkers • Identifying, managing and escalating project risks and issues appropriately

• Senior Salesforce Analyst

  • Oct 2019 - Dec 2021

  Washington D.C. Metro Area Serve as Consulting Lead or Analyst on various Salesforce support projects, from implementations to specific project-focused builds. • Administered 250+ users across 10 Salesforce Orgs (Lightning and Classic) in nonprofit, health care, and construction industries. • Led 3 Salesforce implementations and 6 enhancement/optimization projects using Agile methodologies, managing the solution design, user requirements, project backlog, user acceptance testing, end-to-end testing, and… Show more Serve as Consulting Lead or Analyst on various Salesforce support projects, from implementations to specific project-focused builds. • Administered 250+ users across 10 Salesforce Orgs (Lightning and Classic) in nonprofit, health care, and construction industries. • Led 3 Salesforce implementations and 6 enhancement/optimization projects using Agile methodologies, managing the solution design, user requirements, project backlog, user acceptance testing, end-to-end testing, and configuration. • Developed and delivered 15+ training sessions on Salesforce administration, data import, reports and dashboards, and end-user functionality. • Manage administration and support of 6 Salesforce databases, including custom fields/objects, roles, profiles, permissions sets, automation tools (Process Builder, workflow rules, Flow, approval process), reports and dashboards, data quality standards and practices, page layouts, Declarative Lookup Rollup Summaries (DLRS), integrations and connected applications (Classy, MailChimp, Zapier, Google Suite, iDonate, Salsa Labs, Apsona, Outlook). • Designed 7 landing pages in Marketing Cloud using HTML and CSS • Created design solution for sending 17 custom e-mail messaging alerts using Apex • Directed and designed a deduplication plan for a non-profit client with ~24,000 duplicate records. • Collaborated with 2 developer/architect teams to design Salesforce object/field mapping for integration with ERPs/AWS databases. • Directed a migration to Lightning Experience for 100+ users. • Facilitate discovery sessions to identify needs and requirements for businesses in the non-profit, construction, and health care industries, using Sales Cloud, NPSP, and Health Cloud. • Supervise and direct work of three team members, providing support and guidance for various tasks relating to Salesforce configuration, user training and documentation, and data import.



Athens Land Trust, Inc.

• United States
• Environmental Services
• 1 - 100 Employee

• Salesforce Administrator and Business Analyst

  • Nov 2017 - Sep 2019

  Athens, Georgia Area Salesforce Administration and Implementation • Direct the implementation of Salesforce as a database, managing the planning, design, configuration, project scope, budget, and process analysis of Salesforce solutions across 6 organizational processes. • Manage administration and support of Salesforce database, including custom fields/objects, workflow rules, automation tools, reports and dashboards, data quality, page layouts, and third-party applications. • Collaborate with staff… Show more Salesforce Administration and Implementation • Direct the implementation of Salesforce as a database, managing the planning, design, configuration, project scope, budget, and process analysis of Salesforce solutions across 6 organizational processes. • Manage administration and support of Salesforce database, including custom fields/objects, workflow rules, automation tools, reports and dashboards, data quality, page layouts, and third-party applications. • Collaborate with staff across 5 departments to translate business needs into IT and Salesforce features. • Create and maintain documentation on processes, policies, configuration, and help-related materials. • Develop and deliver training sessions for 30 end users. • Oversee and prioritize feature request backlog across 5 departments. • Migrate over 3 years of historical data from data management systems into Salesforce database. Operations / Process Analysis / Special Projects • Collaborated with executive team to refine human resources and operations policies by co-writing 35-page employee handbook. Improved or created 16 policies and procedures for a staff of 32 employees. • Educated staff on website hosting in order to launch internet presence for 2 strategic initiatives: a neighborhood revitalization campaign and a statewide farmland matching program. • Overhauled the company’s website design by directing user interviews, content creation, UX/visual design, and WordPress/custom development for 62 web pages. Show less



AmeriCorps VISTA

• United States
• Government Administration
• 700 & Above Employee

• VISTA Farmers Market Assistant

  • Nov 2016 - Oct 2017

  Athens, Georgia Area Host Site: Athens Land Trust. Goal: Write manuals and improve processes and procedures to reduce information loss in the case of turnover. Technical Writing • Composed 2 manuals, totaling 237 pages, to serve as instructional documents for new farmers market staff and vendors, documenting processes and recommending new procedures for greater efficiency and reduced information loss. • Wrote 6 new instructional documents explaining market operations and market setup for use in an… Show more Host Site: Athens Land Trust. Goal: Write manuals and improve processes and procedures to reduce information loss in the case of turnover. Technical Writing • Composed 2 manuals, totaling 237 pages, to serve as instructional documents for new farmers market staff and vendors, documenting processes and recommending new procedures for greater efficiency and reduced information loss. • Wrote 6 new instructional documents explaining market operations and market setup for use in an on-site handbook. • Composed and edited 32 support documents (templates for reports and forms, plus spreadsheets and surveys) to improve market recordkeeping and support newly created and improved processes. • Wrote guides for digital marketing, including tips for content, social media, and e-mail marketing • Wrote instructions and formula explanations for new spreadsheet tracking previously untracked data of vendor sales, vendor fees, and vendor attendance. • Conducted outreach via written correspondence to former sponsors, amassing near $3000 in in-kind sponsorships and $600 in financial sponsorships. Project Management • Manage process for creating one 215-page market operations manual and one 22-page new vendor orientation manual, including project scope, outlines, navigational aides, content assembly and writing, testing, editing, and plans for future maintenance. • Created technical specifications and project timeline for creating new spreadsheet to improve financial and grant reporting. • Prepared four presentations on productivity for staff teach-in, including demonstrations, visual aids, and worksheets. Data Entry/Management • Processed over 30 vendor applications, handling sensitive information with confidentiality. • Designed new spreadsheets and new processes to captured untracked and missing data, including vendor fees, vendor attendance, and preferred communication methods, to improve financial and grant reporting. Show less



ASWilson Designs

• Designer

  • Feb 2012 - Apr 2017

  Greater Atlanta Area Collaborate with clients to identify marketing and media objectives and attain those goals with creating original design content, including copy, user experience, and digital/print design • Directed web design and copy writing of 4E, a developing environmental justice community service program. • Compose technical documentation for clients' websites, explaining processes for uploading content uploads and customizing design. • Completed poster design and edited copy of 10… Show more Collaborate with clients to identify marketing and media objectives and attain those goals with creating original design content, including copy, user experience, and digital/print design • Directed web design and copy writing of 4E, a developing environmental justice community service program. • Compose technical documentation for clients' websites, explaining processes for uploading content uploads and customizing design. • Completed poster design and edited copy of 10 commemorative Black History Month portraits for Google New York’s Black Googler Network. • Designed promotional flyer for CHOSA fundraising event, achieving approximately $1000 in funds. • Invented a logo for Baltimore-based male mentoring group Brothers In Action, recently used in its fundraising efforts gaining near $1750. • Consulted The DJ|JD Foundation leaders about best practices for website design and user experience. • Devised website solutions for The DJ|JD Foundation, improving design, user experience, and information architecture, engineering a new site design with better strategy to meet the nonprofit’s goals. Show less



Project Sisterhood, Inc.

• User Experience/Website Designer

  • Oct 2012 - Dec 2014

  Greater Atlanta Area • Drafted wireframes, conceptualized user profiles and iterated mockups based on user data to improve user experience, user interface, and information architecture. • Yielded 377% increase in published content, establishing design standards via Wordpress CMS, customizing landing pages, server side PHP theme styles, and integrating Twitter and Facebook widgets for compatibility between different browsers. • Maintained e-mail newsletter through templates, subscriber information, and… Show more • Drafted wireframes, conceptualized user profiles and iterated mockups based on user data to improve user experience, user interface, and information architecture. • Yielded 377% increase in published content, establishing design standards via Wordpress CMS, customizing landing pages, server side PHP theme styles, and integrating Twitter and Facebook widgets for compatibility between different browsers. • Maintained e-mail newsletter through templates, subscriber information, and anti-spam compliance. Show less



Critit

• User Experience Designer

  • Aug 2013 - Sep 2013

  • Collaborated with 2 team members on the design direction, organization, and feature list of UX elements • Styled mockups of the mobile app, included icons, color scheme, and UI elements, incorporating research from studying various mobile user interfaces and best practices from across the web.



Movements.org

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Video Production Intern

  • Aug 2011 - Dec 2011

  I oversaw concept development, production, and post-production for animated, instructional videos on technological strategies for digital activism. For my internship project, I curated two YouTube playlists and wrote one blog post on circumvention technologies and communication safeguards to help social mobilization efforts.



Georgetown University

• United States
• Higher Education
• 700 & Above Employee

• Marketing Chair, Senior Class Committee

  • May 2010 - May 2011

  Washington D.C. Metro Area • Directed 8 marketing campaigns for committee projects, reaching 1,500 +/- Senior Class members with 80% attendance rate at events through print ads, social media and email campaigns. • Conceive slogans and themes for week-long committee events.



Berkley Center for Religion, Peace, and World Affairs

• United States
• International Affairs
• 1 - 100 Employee

• Junior Year Abroad Network Participant

  • Aug 2009 - Dec 2009

  Washington D.C. Metro Area • Write blog posts about the study abroad experience and the intersection of politics, religion, and culture in South Africa, particularly Cape Town and its southern suburbs. • Share letter reflections with other participants to examine cultural difference among host countries.