Experience

Wicket

• United States
• Data Security Software Products
• 1 - 100 Employee

• Head of Product

  • 2023 - Present

  The Wicket facial authentication platform is a privacy-first solution that enhances fan, guest, and employee experiences by enabling frictionless touchpoints that delight users and strengthen security for live events and facilities. The Wicket facial authentication platform is a privacy-first solution that enhances fan, guest, and employee experiences by enabling frictionless touchpoints that delight users and strengthen security for live events and facilities.



Base - Customer Led Growth

• United States
• Software Development
• 1 - 100 Employee

• Head of Product Management

  • Nov 2022 - Sep 2023

  I lead the product team at Base. We build software to help our customers better understand their customers and create advocates. Base is a pioneer in Customer Led Growth. CLG is a strategic framework that positions the customer at the core of everything a company does. Customer Marketing opportunities are everywhere in the journey, and their value goes far beyond sparking engagement. Our platform ensures you identify risks and opportunities - and act on them - in a manner that provides… Show more I lead the product team at Base. We build software to help our customers better understand their customers and create advocates. Base is a pioneer in Customer Led Growth. CLG is a strategic framework that positions the customer at the core of everything a company does. Customer Marketing opportunities are everywhere in the journey, and their value goes far beyond sparking engagement. Our platform ensures you identify risks and opportunities - and act on them - in a manner that provides the most value to your customers - and your company. Show less I lead the product team at Base. We build software to help our customers better understand their customers and create advocates. Base is a pioneer in Customer Led Growth. CLG is a strategic framework that positions the customer at the core of everything a company does. Customer Marketing opportunities are everywhere in the journey, and their value goes far beyond sparking engagement. Our platform ensures you identify risks and opportunities - and act on them - in a manner that provides… Show more I lead the product team at Base. We build software to help our customers better understand their customers and create advocates. Base is a pioneer in Customer Led Growth. CLG is a strategic framework that positions the customer at the core of everything a company does. Customer Marketing opportunities are everywhere in the journey, and their value goes far beyond sparking engagement. Our platform ensures you identify risks and opportunities - and act on them - in a manner that provides the most value to your customers - and your company. Show less



Qrypt

• United States
• Computer and Network Security
• 1 - 100 Employee

• Product Manager

  • Feb 2022 - Nov 2022



Engageware

• United States
• Software Development
• 1 - 100 Employee

• Sr. Director Product Management

  • Jan 2021 - Feb 2022

  Leading the organizations Product Strategy from idea to delivery to solve our customers problems. Leading the organizations Product Strategy from idea to delivery to solve our customers problems.



SilverCloud

• United States
• Banking
• 1 - 100 Employee

• Vice President Of Product Management

  • May 2020 - Jul 2021

  My focus is on one thing - delivering value to our customers by solving real-world problems. If you don't solve your customers problem you're not doing your job. While there are a number of people who contribute to the success of our company I am proud to lead the charge at SilverCloud. Our NPS is 50+ and retention rate is 105%. We successfully deliver two products to the Banking Industry using Agile SCRUM, two week iteration cycles, and do it using a service oriented architecture… Show more My focus is on one thing - delivering value to our customers by solving real-world problems. If you don't solve your customers problem you're not doing your job. While there are a number of people who contribute to the success of our company I am proud to lead the charge at SilverCloud. Our NPS is 50+ and retention rate is 105%. We successfully deliver two products to the Banking Industry using Agile SCRUM, two week iteration cycles, and do it using a service oriented architecture. Always Innovate - Always Deliver Role Summary: Define the product strategy and roadmap Manage the product throughout its lifecycle from concept to end-of-life Collect, manage and maintain traceability of requirements from all stakeholders across product releases Write the business case for investments and gain internal approval Propose a product marketing plan and budget and then deliver against it Write Product Requirements and Market Requirements documents Work with internal stakeholders and third parties to assess and establish partnerships Internal expert on the product, the market, relevant technology and the competition. Develop core positioning and messaging for the product Perform product demos to customers and develop relationships in key clients Lead the product team to ensure delivery of agreed objectives

• Head Of Product Management

  • Jun 2017 - May 2020

  I bring value to Banks & Credit Unions throughout North America by focusing on their main problems. All road mapping decisions and strategy cascades from our customers desired outcome - automated support sessions vs. human-to-human support sessions. Out team is focused on value over velocity and outcome over output. At the end of the day it doesn't matter how many features you throw into your software - what matters is what problem you solve and how you solve it.

• Product Owner

  • Mar 2016 - Jun 2017

  Agile SCRUM Product Owner. Cross functional collaboration between sales, support, and development to create the 3rd generation SilverCloud platform.

• Product Manager

  • Jun 2014 - Jun 2017

  Worked in support of CEO to design the product, analyze the market, and peer analysis. We successfully repositioned the product to provide a solution that resulted in 3x organic growth in our niche market. We ended up trimming off the fat in the user journey and hyper focused on the reason why our solution matters to our customers.

• Product Delivery Manager

  • Dec 2013 - Mar 2016

  Managed the delivery of our SaaS product to Banks and Credit Unions throughout North America. Launched over 100 Financial Institutions throughout my tenure in this role. Key Responsibilities * Project Management * Customer Communication * Technical Integrations * End User Training * Work with cross functional groups within the Financial Institution (IT, C-Level, Admin, etc)

• Technical Support Specialist

  • Oct 2012 - Dec 2013

  12th employee at a SaaS Fintech Startup. Main Responsibilities * Answer Customer Questions via phone, email, or webinar * Help Deliver the product to the customer * Travel to Customer's location and train end users Other Hats I wore * QA * Business Analyst * Sales Engineer * Take the garbage out * Whatever needed to be done to help get the company off the ground



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Talent Manager

  • Mar 2011 - Sep 2012

  Full time employee while attending graduate school Staffing and Recruiting in the New England Region Training, Coaching, and Employee Relations Top 25 store (over 1000 internationally) to metrics: Management credited staffing, training, and recruiting efforts Full time employee while attending graduate school Staffing and Recruiting in the New England Region Training, Coaching, and Employee Relations Top 25 store (over 1000 internationally) to metrics: Management credited staffing, training, and recruiting efforts



Plymouth State University

• United States
• Higher Education
• 700 & Above Employee

• Events and Facilities Manager

  • Sep 2003 - May 2007

  Managed Events staff made up of 20 - 50 peers durring athletic events Became Employee of the Year for the University - First student to ever win award Managed Events staff made up of 20 - 50 peers durring athletic events Became Employee of the Year for the University - First student to ever win award