Experience

Electric

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Team Lead, Customer Success

  • Apr 2023 - Present

• Team Lead, Account Management

  • Jul 2022 - Apr 2023

• Account Manager

  • Jan 2022 - Jul 2022

• Customer Success Manager

  • Sep 2020 - Jan 2022



Trustpilot

• Technology, Information and Internet
• 700 & Above Employee

• Customer Success Manager

  • Jan 2019 - Sep 2020

  • Strategic consultant throughout entire customer lifecycle for 130 accounts responsible for onboarding, upselling, renewing and presenting to key stakeholders. • Master Trustpilot’s SaaS review platform to demo product, promote adoption, generate ROI and develop strategies around leveraging clients’ TrustScore across their digital channels. • Drive all post-sale revenue opportunities in book of business, achieving 98.3% net retention. • Achieve quota 5 out of 6 quarters. • Mentor and train new hires on Customer Success processes, including Salesforce maintenance, account segmentation in Totango and pipeline management. Show less



Grok

• United States
• Advertising Services
• 1 - 100 Employee

• Account Supervisor

  • May 2018 - Jan 2019

  Projects managed: Global rebrands, digital campaigns, visual identity programs, event marketing videos, sales enablement materialsSaaS Clients are in:- CRM- Fintech- Customer Success- Martech- PR Analytics- Sales Performance Management• Account lead responsible for retention of 7 enterprise SaaS clients, including Cision, Gainsight, LeanData and Marketo, in addition to managing $1.5 million in revenue for the agency.• Point-of-contact for all aspects of Grok’s SaaS accounts, from pre- to post-sale engagements.• Strategic partner to C-level stakeholders, which includes writing campaign briefs, upselling clients on Grok’s creative services and negotiating contracts.• Consultant on campaigns like LeanData’s digital marketing effort that generated 10 million impressions and over 200-plus leads via a landing page optimized for conversions. Show less

• Account Executive

  • Jan 2017 - May 2018



Sports Illustrated

• United States
• Book and Periodical Publishing
• 300 - 400 Employee

• Associate Producer

  • May 2014 - Dec 2016

  • Engage with NBA fans nightly by sharing digital content on Facebook and Twitter to drive traffic, increase reach and hit Sports Illustrated readers at multiple touchpoints. • Increase digital traffic through paid and organic social leading to the extension of SI’s brand as its own standalone basketball vertical. • Duties include crafting headlines, editing photos and optimizing stories for web. • Collaborate with marketing teams to identify branded content opportunities. • Engage with NBA fans nightly by sharing digital content on Facebook and Twitter to drive traffic, increase reach and hit Sports Illustrated readers at multiple touchpoints. • Increase digital traffic through paid and organic social leading to the extension of SI’s brand as its own standalone basketball vertical. • Duties include crafting headlines, editing photos and optimizing stories for web. • Collaborate with marketing teams to identify branded content opportunities.



University of Florida

• United States
• Higher Education
• 700 & Above Employee

• Orange & Blue Magazine Editor-in-chief

  • Jan 2014 - May 2014

  • Developed, designed and edited the campus online magazine of 90 pages and 20 stories as part of the University of Florida’s magazine publishing course. • Worked in conjunction with the print editor to delegate tasks, facilitate story ideas, edit content, design pages and monitor Orange & Blue social media accounts. • Wrote a 3,000 word feature story profiling off-the-grid energy users in the Gainesville, Fla., area. • Developed, designed and edited the campus online magazine of 90 pages and 20 stories as part of the University of Florida’s magazine publishing course. • Worked in conjunction with the print editor to delegate tasks, facilitate story ideas, edit content, design pages and monitor Orange & Blue social media accounts. • Wrote a 3,000 word feature story profiling off-the-grid energy users in the Gainesville, Fla., area.



The Florida Times-Union I Jacksonville.com

• United States
• Newspaper Publishing
• 100 - 200 Employee

• Correspondent

  • Aug 2012 - May 2014

  • Interviewed future professional athletes, including 11 MLB draft picks and five NFL first-round players. • Built relationships and sources within the University of Florida athletic program. • Wrote features, notebooks and sidebars for Jacksonville’s flagship newspaper with a daily readership of 287,937. • Newspaper’s lone reporter covering the Florida Gators during the 2013 football season. • Interviewed future professional athletes, including 11 MLB draft picks and five NFL first-round players. • Built relationships and sources within the University of Florida athletic program. • Wrote features, notebooks and sidebars for Jacksonville’s flagship newspaper with a daily readership of 287,937. • Newspaper’s lone reporter covering the Florida Gators during the 2013 football season.



The Independent Florida Alligator

• Newspaper Publishing
• 1 - 100 Employee

• Florida Gators beat reporter

  • Jul 2012 - May 2014

  • Covered Florida Gators football daily throughout two seasons for the most widely circulated collegiate newspaper in the U.S. with a daily circulation of 35,000.• Wrote advances, columns, game stories, features, notebooks and sidebars.• Participated in weekly podcasts.

• Online Sports Editor

  • Aug 2012 - Jan 2013

  • Posted and edited stories nightly onto alligator.org using a content management system. • Ran the alligatorSports Twitter in addition to creating the newspaper's first sports-focused Facebook account. • Created SEO-friendly headlines and tags.



Bonnier LLC

• United States
• Entertainment Providers
• 200 - 300 Employee

• ASME Field & Stream Editorial Intern

  • Jun 2013 - Aug 2013

  • One of 33 students from across the nation selected to participate in the American Society of Magazine Editors’ national internship program. • Edit sections for the book along with submitting top-edits for full-length feature stories. • Generated story ideas for daily blog posts on fieldandstream.com in addition to drafting tweets for Field & Stream’s Twitter account. • Createed headlines for front of the book sections such as First Shots. • In charge of administrative duties like curating three separate e-mail lists and responding to reader feedback. Show less



Gator Country Multimedia, Inc.

• Online Audio and Video Media
• 1 - 100 Employee

• Staff Reporter

  • Mar 2011 - Aug 2012

  • Covered several different Florida Gators beats, including Florida baseball, men’s and women’s tennis, softball and recruiting. • Performed video spots after Florida Gators football games. • Filed monthly 1,000-plus word feature for a print magazine distributed across the United States. * Promoted to staff writer in August of 2011. • Covered several different Florida Gators beats, including Florida baseball, men’s and women’s tennis, softball and recruiting. • Performed video spots after Florida Gators football games. • Filed monthly 1,000-plus word feature for a print magazine distributed across the United States. * Promoted to staff writer in August of 2011.