Adam Taylor
IT Service Manager at Nexus IT Consultants- Claim this Profile
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English -
Topline Score
Bio
James Parks
Adam Taylor is the genuine article. When you meet him, you feel like he is being so sincere and kind, that he must be pretending. Not the truth. He sat within earshot of me, handling accountability meetings weekly over the phone, on conferences, and I have never experienced his equal in professionalism. I my opinion, he is overqualified and underpaid, however he would never ever show anything other than gratitude for the opportunity to do his best. If you get a chance to bring Adam Taylor into leadership, his long game is strong, and he'll make an impact on any department he is over.
Becca Bratt
Adam is one of the most upbeat, positive, and fun coworkers I know. He is also very responsible, and does his best to assist those who work under him and around him.
James Parks
Adam Taylor is the genuine article. When you meet him, you feel like he is being so sincere and kind, that he must be pretending. Not the truth. He sat within earshot of me, handling accountability meetings weekly over the phone, on conferences, and I have never experienced his equal in professionalism. I my opinion, he is overqualified and underpaid, however he would never ever show anything other than gratitude for the opportunity to do his best. If you get a chance to bring Adam Taylor into leadership, his long game is strong, and he'll make an impact on any department he is over.
Becca Bratt
Adam is one of the most upbeat, positive, and fun coworkers I know. He is also very responsible, and does his best to assist those who work under him and around him.
James Parks
Adam Taylor is the genuine article. When you meet him, you feel like he is being so sincere and kind, that he must be pretending. Not the truth. He sat within earshot of me, handling accountability meetings weekly over the phone, on conferences, and I have never experienced his equal in professionalism. I my opinion, he is overqualified and underpaid, however he would never ever show anything other than gratitude for the opportunity to do his best. If you get a chance to bring Adam Taylor into leadership, his long game is strong, and he'll make an impact on any department he is over.
Becca Bratt
Adam is one of the most upbeat, positive, and fun coworkers I know. He is also very responsible, and does his best to assist those who work under him and around him.
James Parks
Adam Taylor is the genuine article. When you meet him, you feel like he is being so sincere and kind, that he must be pretending. Not the truth. He sat within earshot of me, handling accountability meetings weekly over the phone, on conferences, and I have never experienced his equal in professionalism. I my opinion, he is overqualified and underpaid, however he would never ever show anything other than gratitude for the opportunity to do his best. If you get a chance to bring Adam Taylor into leadership, his long game is strong, and he'll make an impact on any department he is over.
Becca Bratt
Adam is one of the most upbeat, positive, and fun coworkers I know. He is also very responsible, and does his best to assist those who work under him and around him.
Credentials
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A+
CompTIASep, 2000- Nov, 2024 -
MCP NT 4.0 Server
MicrosoftSep, 2000- Nov, 2024 -
TSC, CSP
American Staffing AssociationSep, 2018- Nov, 2024 -
PMP
Project Management InstituteAug, 2015- Nov, 2024
Experience
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Nexus IT
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United States
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Information Technology & Services
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1 - 100 Employee
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IT Service Manager
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Mar 2022 - Present
- Manage the service delivery team’s daily activities as well as the dispatch process of service requests- Interface with appropriate technical personnel for client problems that cannot be resolved effectively- Drive problem investigations and resolution as required- Responsible for service scheduling, escalation, and client satisfaction- Active role in daily management of all services calls, Break/Fix incidents, and Requests- Ensure quality and profitable services are performed to the agreed SLA- Administration and Management of the Company Vehicle Fleet- To ensure that systems, processes, and methodologies are followed according to company guidelines- To provide reports on an agreed schedule to Senior Management and clients- Identify trends and develop strategies to support these trends- Assist in the development of career pathing for technical support engineers
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PACS
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Technology Operations Manager
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Aug 2021 - Mar 2022
- Plans, directs, and manages the information technology activities for the organization.- Supervise and manage Help Desk personnel- Work with team members to deliver business solutions using technology- Works closely with contractors and service providers to ensure continuity of services, problem solve and support integrated systems. Focuses on creating outcomes which add value to customers and improve market position and profitability.- Identify and escalate priority issues to expedite client resolution. Redirect problems to appropriate resource; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary- Provide periodic status reports of IT operations, activities, progress and expenditure forecasts for CEO review and approval- Prepare and present oral and/or written presentations regarding project scope, benefits, and cost analysis
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Allegis Global Solutions
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United States
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Staffing and Recruiting
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700 & Above Employee
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Recruitment Relationship Manager
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Aug 2019 - Jan 2021
- Providing sourcing solutions and recruiting strategy for all manufacturing, driving, and other non-exempt roles for Fresenius Medical Care in Ogden, UT- Communicate with hiring managers on the qualifications of positions - Source candidates by using databases, social media, etc. - Conduct phone screens and submit candidates for open positions - Complete interview coordination for candidates and hiring managers - Extend verbal offers to candidates - Assist in the onboarding process once a candidate is selected for hire
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Elwood Staffing Services, Inc.
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United States
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Staffing and Recruiting
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700 & Above Employee
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Technical Recruiter
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Jun 2017 - Apr 2019
- Research and recruit candidates using direct sourcing techniques, via online search tools, networking, cold calling, referrals, and creative boolean logic- Locate and identify candidates for technical and Information Technology career positions as well as non-technical specialty positions for various business partners- Investigate and maintain thorough knowledge of federal, state, and local employment laws- Create detailed and attractive job descriptions for various business partners- Manage the selection, offer, negotiation, and closing of candidates- Build and maintain strong relationships with hiring managers to maximize effectiveness of the sourcing and recruiting process
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CSS Corp
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Help Desk Manager
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Feb 2016 - Feb 2017
- Supervise approximately 30 individuals, including Team Leads, and other Help Desk functions including allocation of personnel for completing assignments, training and setting standards performance, and handling day-to-day operations of the IT Help Desk and its staff- Produce reports at daily, weekly, and quarterly intervals and hold recurring discuss with business partner stakeholders for discussing performance, adherence to SLA's, and managing communications of process changes and implementations- Prepare timely and accurate performance evaluations; monitor performance of Help Desk Techs to identify problem areas and then devise plan to address issues, enhance quality of service and prevent future problems- Track and monitor problems to ensure case resolution occurs in a timely manner so that SLAs are maintained- Provide statistical reporting via automated Excel functions utilizing advanced techniques
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ResultsCX
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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H&R Block Tax Professional Support
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Dec 2015 - Feb 2016
- Provided technological support for corporate and franchise H&R Block Tax Professionals and offices- Supported technical support agents in identifying solutions and assisting with escalation requests - Provided technological support for corporate and franchise H&R Block Tax Professionals and offices- Supported technical support agents in identifying solutions and assisting with escalation requests
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Bask Technology, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Trainer and Project Manager
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Jun 2013 - Apr 2015
- Held weekly training webinars for all new employees from the Tech department- Developed and hosted training for all company employees - Represented the Training Department on all company projects involving business partners, and participated in developing new company policies and processes to support business partner engagements- Single-handedly managed and maintained the web based e-learning portal for all company employees - Held weekly training webinars for all new employees from the Tech department- Developed and hosted training for all company employees - Represented the Training Department on all company projects involving business partners, and participated in developing new company policies and processes to support business partner engagements- Single-handedly managed and maintained the web based e-learning portal for all company employees
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Academy Mortgage Corporation
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United States
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Financial Services
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700 & Above Employee
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IT Project Manager
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Jun 2011 - Jun 2013
- Developed and implemented project plans for upgrading network equipment, telephone systems, and service providers at a variety of branch types in numerous locations- Simultaneously managed between 10 and 30 individual branch projects of varying complexity- Manage project execution to ensure adherence to budget, schedule, and scope- Develop and manage work breakdown structure (WBS) of information technology projects- Partnered with various IT departmental teams and vendors to manage and organize network equipment and phone system configuration installations- Negotiated contracts and established Internet and phone services for new branches and existing branches in various locations- Selected and scheduled numerous technical vendors and cabling installers for installations and support of varying complex branch activities- Successfully designed new support processes for various issues that rely on support from multiple resources within and outside of IT in support of recent branch launches for Academy Mortgage Corporation- Prepared numerous executive level reports on branch values and other measures to determine levels of success by working with various departments and branch resources to gather information while at Academy Mortgage Corporation
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Knowledge Base Manager
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Aug 2005 - Oct 2010
- Initiated, developed, and implemented a project to promote the Self Help online ticketing system through launching an internal ad campaign including posters, emails, intranet news articles, and commercials for Centurylink IT Department and Service Desk- Collected and interpreted client satisfaction indexes and agent utilization reports, and prepared reports and data for executive level presentations while at Centurylink- Consulted, planned, and created support processes with various IT departments on behalf of the Employee IT Help Center and Outage Management teams- Planned, prepared, interpreted, and analyzed technical specifications prepared by application developers to utilize in knowledge documentation- Wrote highly specialized technical documentation for application and server support teams- Developed standards and templates for use in various categories of knowledge documentation
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Education
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2007 - 2013
Baker University
Bachelor's of Business Administration, Business
Community
