Adam Y.

Technical Solutions Manager at Stringfellow Technology Group
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Contact Information
us****@****om
(386) 825-5501
Location
Nashville Metropolitan Area
Languages
  • English -

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Credentials

  • Lean Six Sigma White Belt Certification
    The Council for Six Sigma Certification (CSSC)
    Mar, 2023
    - Sep, 2024
  • COMP TIA A+ Certification
    -

Experience

  • Stringfellow Technology Group
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Solutions Manager
      • Aug 2020 - Present

    • Purchasing Manager
      • Nov 2016 - Aug 2020

  • Affinion Group
    • United States
    • Advertising Services
    • 400 - 500 Employee
    • Client Manager
      • Mar 2016 - Oct 2016
  • Griffin Technology
    • United States
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • International Account Manager
      • Oct 2010 - Feb 2016

      • Managed international and domestic accounts representing over $100m in annual revenue • Managed one of top distributors in Latin America with average year-over-year sales growth of 115% for 4 years • Supported internal supply chain team and customers with inventory management and quarterly forecasting to exceed distribution and retail targets • Collaborated with sales and operations to develop, implement and maintain standard operating procedures for product distribution and channel support • Maintained expert knowledge of product import/export and customs compliance for international transit • Implemented standards, on-boarded and managed performance of third-party logistics providers, scaling our operations from domestic to international including Australia, New Zealand, South Africa and United Kingdom • Created all procedures and documentation for logistic support division new employee training • Acquired 10 additional customers with average annual revenue of $500k Show less

  • Verizon Wireless
    • United States
    • Retail
    • 1 - 100 Employee
    • Data Support Manager
      • Oct 2007 - Sep 2010

      • Managed and supported team of 15 representatives responsible for voice and data troubleshooting for southeast U.S. region and sustained top division performance from March 2007 to April 2010 • Subject matter expert on Blackberry platform for Midwest region, acting as Verizon-RIM liaison for client support • Increased month-over-month call close percentage by 40% in less than 6 months through team leadership and education • Managed and supported team of 15 representatives responsible for voice and data troubleshooting for southeast U.S. region and sustained top division performance from March 2007 to April 2010 • Subject matter expert on Blackberry platform for Midwest region, acting as Verizon-RIM liaison for client support • Increased month-over-month call close percentage by 40% in less than 6 months through team leadership and education

    • Data Coordinator Tier 3
      • Jan 2006 - Jan 2007

      Provided tier-3 (highest level) support of individual and business accounts for mobile data users on platforms including Blackberry Exchange, Windows Mobile and Microsoft Exchange

    • Coordinator
      • Jan 2001 - Jan 2006

      • Executed outbound marketing campaigns and proactive customer support initiatives to reduce churn, maximize customer loyalty and grow revenue• Data expert for the Southeast Division, supporting internal trainers in new employee education on new-to-market data products and services• Nashville Call Center lead responsible for coaching all representatives on matters ranging from customer engagement to problem escalation and resolution

  • Dell
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sales Associate
      • Feb 2000 - Jan 2001

      • Sales Associate responsible for assisting consumer and business customers in creation of PC and network solutions • Awarded Team Player of the Year for 2000 and Top Salesperson, December 2000 to January 2001 • Sales Associate responsible for assisting consumer and business customers in creation of PC and network solutions • Awarded Team Player of the Year for 2000 and Top Salesperson, December 2000 to January 2001

Education

  • Cumberland Institute for Wellness Education
    Licensed Massage Therapist, Massage Therapy/Therapeutic Massage
    1996 - 1998
  • Franklin High School
    Diploma
    1990 - 1994

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