Systems Engineer

• Jan 2022 - Present

Project planning and deployment of automation, infrastructure, and cybersecurity initiativesImplementation and management of Okta IAM, Crowdstrike Falcon, and Mimecast Email Security platforms, including migration from previous platformsUpgraded the VPN environment to increase security and implement MFA workflowsWrote documentation that outlines the IT Department’s standards and naming schemasDeployment and maintenance of WSUS and MDT for standardizing the configuration of PCsManagement of PDQ Inventory/Deploy for software deployments, scheduled task, and creating full digital inventories of PCs that allow tasks to target specific groups of machinesImplemented APIs in custom management tools to allow for faster discovery of changes to the network or service outagesCreated scripts and automated tools that manage the user lifecycle, network configurations, user data migrations, and clinical software deployments and upgradesResponds to and leads investigations of cybersecurity incidentsResearching and presenting new software/hardware opportunities to the leadership teamAssist development team with deployment and management of Revenue Cycle initiativesProvide escalation support for the Service Desk teamProvide imaging support for third-party partner Show less

Senior Technical Support Analyst

• Jan 2021 - Jan 2022

Provided onsite and remote IT support to 80+ clinicsCoordinated projects to upgrade equipment, relocate clinics, and upgrade clinical software platformsCreated and maintained a golden image to use on all company PCs using Microsoft MDTCreated training documents and user guides for internal customersProvided escalation support for the Service Desk teamWrote group policies that support automatic network share/printer mapping, software deployments, scheduled maintenance tasks, and Windows UpdatesAdministrator of Active Directory, Exchange, Azure AD, KnowBe4, Sophos Security, and Sophos MDM Show less

Support Specialist

• Feb 2019 - Feb 2020

Provided onsite and remote IT support for all US-based branches. Coordinated projects to upgrade equipment, move existing branches, and set up new offices. Configured and managed 2N security and Starface phone systems. Managed inventory of equipment through SharePoint. Setup servers and client computers using documentation and management software. Created training documents and wrote training videos for internal customers. Provided onsite and remote IT support for all US-based branches. Coordinated projects to upgrade equipment, move existing branches, and set up new offices. Configured and managed 2N security and Starface phone systems. Managed inventory of equipment through SharePoint. Setup servers and client computers using documentation and management software. Created training documents and wrote training videos for internal customers.

Support Specialist

• Aug 2017 - Feb 2019

Provided IT support and consultations to over twenty architecture and engineering clients of diverse sizes throughout the Chicagoland area. Managed help desk and ticket systems, completed upgrade projects, and administrated Windows Server and Exchange. Configuration of Symantec Ghost Solution Suite deployments on existing and new servers. Proactively created thorough, well-researched documentation and protocols to support client initiatives. Performed market research to expand client base. Show less

PC Consultant & Builder

• Mar 2015 - Dec 2017

Build custom PCs Install on site Research hardware options based on user requirements Provide support for software and hardware issues Build custom PCs Install on site Research hardware options based on user requirements Provide support for software and hardware issues

IT Department Associate

• Jul 2014 - Jun 2017

Managed an FTP server to facilitate a fast setup process on new machines Answered and responded to Help Desk calls and ServiceDesk tickets Created and updated setup documentation to reflect updated procedures Created reports with Visual Studio that interface with SQL Managed an FTP server to facilitate a fast setup process on new machines Answered and responded to Help Desk calls and ServiceDesk tickets Created and updated setup documentation to reflect updated procedures Created reports with Visual Studio that interface with SQL

Counter Control Operator

• Jul 2013 - Jul 2015

Childcare Provider and Tutor

• Sep 2012 - Dec 2013

Inventory Specialist

• Jul 2012 - Jan 2013

Box Office Cashier

• Nov 2008 - Feb 2012