Adam Yaghi
ITAM Service Delivery Manager at WholePoint Systems- Claim this Profile
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Bio
Michael King, CSAM® CHAMP® CSM® PMP®
Adam's deep and wide knowledge of ServiceNow is matched by his dedication to outstanding customer service. Adam was thoroughly committed to the success of our project. Adam approached every challenge and issue with a resolve to solve, properly and in a timely manner. I have worked in IT for over 42 years and Adam is one of the best people I have had the pleasure of working with.
Harry Wickramasekera
Adam took on the most challenging initiative at American Express Global Business Travel "Incident Management" integration. Adam was responsible for the implementation of Incident management module in ServiceNow. He was responsible for defining and implementing the most complex and critical system for global travel business servicing six continents and over 150 countries around the world. Adam's intelligence and perseverance in administration of ServiceNow system requirements were invaluable to the installation and implementation of the system.
Michael King, CSAM® CHAMP® CSM® PMP®
Adam's deep and wide knowledge of ServiceNow is matched by his dedication to outstanding customer service. Adam was thoroughly committed to the success of our project. Adam approached every challenge and issue with a resolve to solve, properly and in a timely manner. I have worked in IT for over 42 years and Adam is one of the best people I have had the pleasure of working with.
Harry Wickramasekera
Adam took on the most challenging initiative at American Express Global Business Travel "Incident Management" integration. Adam was responsible for the implementation of Incident management module in ServiceNow. He was responsible for defining and implementing the most complex and critical system for global travel business servicing six continents and over 150 countries around the world. Adam's intelligence and perseverance in administration of ServiceNow system requirements were invaluable to the installation and implementation of the system.
Michael King, CSAM® CHAMP® CSM® PMP®
Adam's deep and wide knowledge of ServiceNow is matched by his dedication to outstanding customer service. Adam was thoroughly committed to the success of our project. Adam approached every challenge and issue with a resolve to solve, properly and in a timely manner. I have worked in IT for over 42 years and Adam is one of the best people I have had the pleasure of working with.
Harry Wickramasekera
Adam took on the most challenging initiative at American Express Global Business Travel "Incident Management" integration. Adam was responsible for the implementation of Incident management module in ServiceNow. He was responsible for defining and implementing the most complex and critical system for global travel business servicing six continents and over 150 countries around the world. Adam's intelligence and perseverance in administration of ServiceNow system requirements were invaluable to the installation and implementation of the system.
Michael King, CSAM® CHAMP® CSM® PMP®
Adam's deep and wide knowledge of ServiceNow is matched by his dedication to outstanding customer service. Adam was thoroughly committed to the success of our project. Adam approached every challenge and issue with a resolve to solve, properly and in a timely manner. I have worked in IT for over 42 years and Adam is one of the best people I have had the pleasure of working with.
Harry Wickramasekera
Adam took on the most challenging initiative at American Express Global Business Travel "Incident Management" integration. Adam was responsible for the implementation of Incident management module in ServiceNow. He was responsible for defining and implementing the most complex and critical system for global travel business servicing six continents and over 150 countries around the world. Adam's intelligence and perseverance in administration of ServiceNow system requirements were invaluable to the installation and implementation of the system.
Credentials
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Certified SAFe® 5 Practitioner
Scaled Agile, Inc.Apr, 2022- Oct, 2024 -
Certified SAFe® 5 Product Owner/Product Manager
Scaled Agile, Inc.Feb, 2022- Oct, 2024 -
ServiceNow APM Certified Implementation Specialist
ServiceNow -
ServiceNow HAM Certified Implementation Specialist
ServiceNow -
ServiceNow SAM Certified Implementation Specialist
ServiceNow
Experience
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ITAM Service Delivery Manager
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May 2023 - Present
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Cask
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Wholesale Import and Export
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1 - 100 Employee
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Sr. ITAM Business Process Consultant
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Mar 2021 - May 2023
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Anglepoint
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United States
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Business Consulting and Services
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100 - 200 Employee
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SAM Consultant
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Mar 2019 - Mar 2021
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Erie Insurance Group
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Insurance
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200 - 300 Employee
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Platform Management Consultant
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Feb 2018 - Feb 2019
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ServiceNow
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United States
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Software Development
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700 & Above Employee
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Content Manager SC Enablement
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Apr 2017 - Jan 2018
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American Express Global Business Travel
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United States
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Travel Arrangements
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700 & Above Employee
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Enterprise Process Owner- Incident Management
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Mar 2015 - Mar 2017
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Education
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Arizona State University
Bachelor of Arts - BA, Educational Leadership and Administration, General -
Chandler/Gilbert Community College
Associate of Arts - AA, International Business/Trade/Commerce