Experience

Eastern Managed Print Network

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Office Administrator

  • Aug 2013 - Present



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer Service Rep.

  • 2005 - 2012

  • Provide wide range customer service to post-paid customers, focusing on customer satisfaction, first call resolution, ownership of issues and de-escalation of dissatisfied customers while maintaining best business practices and company performance metrics. Maintained leading scores in customer surveys for length of employment • Provide wide range customer service to post-paid customers, focusing on customer satisfaction, first call resolution, ownership of issues and de-escalation of dissatisfied customers while maintaining best business practices and company performance metrics. Maintained leading scores in customer surveys for length of employment



Eastman Kodak Company

• Manufacturing
• 700 & Above Employee

• customer service/quality control

  • Dec 2003 - Jun 2005

  Quality Control in digital camera division. Examine and test returned products, following company set guidelines and strict testing matrixes. Document findings in company database and organize product in appropriate areas based on findings. Also provided telephone end user support for Kodak digital camera software. Quality Control in digital camera division. Examine and test returned products, following company set guidelines and strict testing matrixes. Document findings in company database and organize product in appropriate areas based on findings. Also provided telephone end user support for Kodak digital camera software.