Experience

Eyenetwork Video Conferencing Services
• Sales Account Manager


BUSINESS FINANCE NETWORK LIMITED

• Retail Office Equipment

• Finance Broker

  • Jan 2017 - Jun 2017

  Finance Broker - Specialising in SME's. Finance Broker - Specialising in SME's.

• Sales Account Manager

  • Oct 2016 - Jan 2017

  Generating new leads for Eyenetwork and Visons Connected via various strategies. Telephone Marketing, Email Campaigns. Implementing a new growth plan to increase lead generation and sales. Generating new leads for Eyenetwork and Visons Connected via various strategies. Telephone Marketing, Email Campaigns. Implementing a new growth plan to increase lead generation and sales.



GoGen Ltd

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Account Manager

  • Feb 2015 - Aug 2015

  Working directly with NFP/Charity clients from start to end of telephone campaigns. Setting up a campaign using information garnered from previous campaigns and tailoring to the specific needs of the client. Daily,Weekly and Full evaluation of results from the campaign. Presentations to clients at both the start and end of a campaign/s. Managing multiple campaigns at the same time. Compiling end of campaign reports and using this information to ease the running of future campaigns. Managing and evaluating 'test' campaigns for clients. Show less

• Fundraiser

  • Jan 2014 - Feb 2015

  Contacting new and existing supporters and raising both awareness and funds for various charitable organisations. Always ensuring that client’s information is delivered with passion to garner the best results. Being understanding to the needs of the donor and ensuring that I manoeuvre around objections and complaints with confidence and clarity.Working as a team of fundraisers and giving feedback to line management to assist them in improving a campaign/results.



Bigfoot Arts Education

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Schools liaison Officer

  • Feb 2014 - Jul 2014

  Contacting schools about Bigfoot Arts Education projects. Ensuring I speak to the correct staff member in the business after negotiating past the gatekeeper. B2B direct telephone contact with periodic follow up emails. Liaising with the regional co-coordinators ensuring that school bookings fit in the tight schedule. Following up with new and existing schools engaging those about the projects Bigfoot run in schools. Working closely with the other school liaison officers ensuring correct delivery of information. Developing new marketing ideas and test/evaluation of them. Managing and updating database on a daily basis. Securing new customers and building strong relationships with them. Inspiring teachers to use the Arts as a new and exciting way to aid education various parts of the curriculum. Show less



Listen

• United States
• Advertising Services
• 1 - 100 Employee

• Fundraising Manager

  • Aug 2012 - Sep 2013

  Monitoring campaigns on a daily basis, ensuring that they come in on or above target. Calling on campaigns to ensure I have an excellent and up-to-date knowledge of general objections and how best for the team to handle those objections. Liaising with data and account teams. Monitoring and evaluating calls regularly Monitoring campaigns on a daily basis, ensuring that they come in on or above target. Calling on campaigns to ensure I have an excellent and up-to-date knowledge of general objections and how best for the team to handle those objections. Liaising with data and account teams. Monitoring and evaluating calls regularly



Pell & Bales

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Campaign Manager

  • Aug 2010 - Aug 2012

  Developed a strong understanding of the most effective ways to manage different types of campaign, including cold (new donors), cash conversion, raffle, D2D, upgrade, legacy and Gift Aid.Demonstrated excellent attention to detail and problem-solving skills in continually monitoring results and providing comprehensive daily feedback to accounts teams, including making informed suggestions for potential script amendments that would benefit the success of the campaigns.Took an active role in writing detailed proposals for the improvement of practical and administrative procedures, and continually strived to use initiative to develop new ways to overcome the ever-changing issues raised by fundraisers and senior management alike.Worked as an integral part of a small team of campaign managers liaising between staff at all levels to mediate relations and ensure that the aims and targets of the charities were being met, while continuously monitoring the response of the supporters to ensure that the desired outcome was achieved.Played an important role in motivating fundraisers to achieve the best results possible, including using incentives and tactical selection and monitoring of data segments over the course of each campaign.Developed outstanding organisational and time-management skills managing several different campaigns at once, while effectively communicating group and individual support to facilitate outstanding performance on team targets. Show less

• Campaign Coach & Charity Fundraiser`​

  • Aug 2008 - Aug 2010

  As a telephone fundraiser, built up a vast knowledge of charity fundraising, consistently hitting personal targets and contributing strong results to team targets, as a result of which I was awarded a promotion to Campaign Coach after a few months.As a Coach, monitored fundraisers’ calls and provided one-on-one coaching sessions, and gained experience of the best way to communicate with different individuals.Developed an excellent ability to manage complex and demanding relationships, ensuring that fundraisers communicated to supporters the strategic and fundraising aims of the charities accurately and sincerely. Demonstrated problem-solving skills in fielding difficult questions from fundraisers and making suggestions for improvement, evidencing my commitment to continuing the professional development of staff to achieve superior outcomes.Facilitated the development of strong working relationships and good teamwork by assisting fundraisers to engage with their own role and their peers.Motivated and inspired fundraisers to engage with the work of the charities and the importance of fundraising activities to achieve the charitable aims. Show less



Personal Telephone Fundraising Ltd

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Campaign Coach & Charity Fundraiser

  • Jan 2005 - Jan 2008

  Worked as a key member of a telephone-based fundraising team on a variety of NFP campaigns. Developed confident and proficient telephone manner and gained experience of tailoring communication styles to different demographic groups. Selected for VSO as part of a small team with one other individual working on a high donor campaign. Promoted to the role of Campaign Coach, during which time I mentored callers and provided advice and support on the most effective ways to improve results. Played a key role in developing new scripts on behalf of the charities. Show less