Experience

British Pregnancy Advisory Service (BPAS)

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Associate Director of Information Technology Support

  • Jan 2017 - Present

  • Align operations across three Data Centres driving technical strategies to support all of BPAS' Hypervisor platforms, Virtual Machines, and telephony operations, including a 24x7x365 medical aftercare inbound call service. • Key consultant that supports senior-level stakeholders in identifying business and technology needs and optimize the use of technology; design strategies that meet those requirements. • Design IT objective roadmaps covering resource allocations and upcoming project organisation. • Direct the bespoke critical booking and electronic patient record system. Manage the BPAS Wide Area Network for 70+ units across the UK.• Project Leader for a project that secured all Cyber Essentials and Cyber Essentials Plus accreditations throughout the organisation.• Launched BPAS Fertility a full IT service for a not-for-profit IVF clinic; spearheaded all network infrastructure design, collaborating with multiple vendors and establishing clinical IT systems to meet stringent HFEA standards.• Project Leader for several middleware projects to allow secure integration from clients to feedback information directly into the Electronic Patient Record system. Show less

• Information Technology Support Manager

  • Jan 2004 - Jan 2017

  • Overhauled underperforming IT services, rebuilding and re-establishing all services from scratch, transitioning all operations from Windows 2000 through to Windows 2016 server.• Directed the IT team, providing efficient levels of technical support to meet departmental standards, ensuring ongoing training opportunities while advancing initiatives that drove efficiency. • Advanced strategies that resolved ongoing hardware and software issues throughout the organisation. • Assessed the IT budget and targeted areas of overspend; implemented initiatives and standardised spending and mitigated costs while additionally adding revenue generating services. • Utilised Plate Spin workload analysis tools to prepare BPAS' physical servers for Virtualisation.• Initiated a centralised SAN storage system from NetApp.• Reduced five racks of servers into four physical hosts and ran Virtual Machines in the Primary Data Centre to optimise storage.• Shouldered full ownership of the IT Services budget, advancing audits that targeted areas of overspend; delivered costs savings through service, software, and hardware consolidation. Show less

• Information Technology Support Officer

  • Sep 2002 - Jan 2004

  • Provided first line of response for users requiring IT-related assistance, and collaborated with teams to advance solutions across the IT Helpdesk. • Led root cause analyses of issues and developed documentation that defined issues based on analysis to positively impact First Call resolutions. • Developed Standard Operating Procedures (SOPs) that provided repeatable and easy to follow instructions for help desk functions.• Gained full understanding of key areas of critical applications including FoxPro-based Booking and Invoicing systems, DOS-Based Finance systems, and Citrix Metaframe.• Delivered streamlined phone support to 600+ users across the country.• Advanced key initiatives that achieved 95% first time problem resolution rates.• Championed standardisation programs that improved all internal IT operations.• Spearheaded the redesign and installation of Structured Data Cabling across all BPAS-owned buildings, including replacing legacy and poor performing Wi-Fi services, decreasing support calls by 70%. Show less