Experience

Acritas

• United States
• Market Research
• 1 - 100 Employee

• Researcher

  • May 2013 - Present

  Acritas is the world’s leading provider of legal market research. The company supplies global legal market insight to the world’s leading law firms, providing them with a strong foundation for successful strategy development and improved client service delivery. Acritas offers a broad portfolio of research solutions ranging from brand tracking and client feedback to merger intelligence and analysis of emerging markets and trends. Acritas’ flagship research product, Sharplegal, offers the most comprehensive insight into the changing face of the global legal market available and is used by many of the world’s leading law firms. As part of the Sharplegal team, I conduct interviews with senior general counsel in large global organisations to find out their views on subjects including brand, pricing and law firm selection criteria. The survey offers in-house counsel a way of communicating their opinions to a wide range of law firms to effect the change they want to see in the market and help shape the future of legal services delivery Show less



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Outbound Sales Representative

  • Jun 2012 - Sep 2012

  Duties included: Making outbound based sales calls to existing B.T. Customers to promote their new products and services. Using persuasive techniques to help with the sales pitch. Conducting needs analysis to ensure the best possible deal was provided within the customer's needs. Temp summer position. Duties included: Making outbound based sales calls to existing B.T. Customers to promote their new products and services. Using persuasive techniques to help with the sales pitch. Conducting needs analysis to ensure the best possible deal was provided within the customer's needs. Temp summer position.



Carillion

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Customer Service

  • Jan 2009 - Aug 2011

  Duties included: Processing customer applications, processing payments and dealing with customer enquiries (inbound and outbound). Moved to specialist Email/Whitemail Team: Duties included: Dealing with customer complaints, writing resolution letters/emails, data input, file management, training, textbox calls for the hearing impaired. Duties included: Processing customer applications, processing payments and dealing with customer enquiries (inbound and outbound). Moved to specialist Email/Whitemail Team: Duties included: Dealing with customer complaints, writing resolution letters/emails, data input, file management, training, textbox calls for the hearing impaired.



Eaga PLC

• Newcastle upon Tyne, United Kingdom

• Customer Service

  • Jul 2005 - Apr 2007

  Duties included: Dealing with customer queries, processing customer applications, data inputting, managing individual customer accounts, providing up to date product information. Secondment to Customer Response Manager Dealing with customer complaints, writing resolution letters. Duties included: Dealing with customer queries, processing customer applications, data inputting, managing individual customer accounts, providing up to date product information. Secondment to Customer Response Manager Dealing with customer complaints, writing resolution letters.