IT Support Specialist

• Apr 2023 - Present

Relationship Banker

• Jan 2022 - Apr 2023

Provided clients with application services such as password recovery/reset, navigation through bank software, and submitting fraud claims either in person or remotely. Troubleshooting printer/copy machines, check batching machines, receipt printers, and coin/money counting machines. Navigated proficiently through banking software and pulled daily reports using bluezone. Provided clients with application services such as password recovery/reset, navigation through bank software, and submitting fraud claims either in person or remotely. Troubleshooting printer/copy machines, check batching machines, receipt printers, and coin/money counting machines. Navigated proficiently through banking software and pulled daily reports using bluezone.

Mobile Technician

• Aug 2019 - Jan 2022

Responsible for customer service and wheel repairs for automobile dealerships, body shops, and tire shops. Scheduled repair appointments using our ticketing systems. Processed credit and debit card transactions through mobile POS system. Inspect and quote wheels to be repaired Paint surfaces of wheels using spray-painting equipment, power tools and work aids utilizing specific surface preparation and painting techniques. Mix paint to specified color using standard formulas or color charts. Show less

Facilities Manager

• Dec 2017 - Aug 2019

Excelled in the selling of products to customers and giving insight on game payouts and card preference. Coordinating and leading one or more teams to cover various areas of responsibility. Managing facility staff in the maintenance of the pin setting and arcade machines, and the upkeep of the building. Tracking the data of the store revenue. Ordering supplies for arcade and pinsetter maintenance. building relationships with vendors to insure quality service and products. Aiding guest with issues pertaining to pinsetters or arcade machines Occasionally traveling to other stores to train staff and to assist regional managers with store setup. Installed and replaced IO and CPU boards from our pinsetters and arcade machines. Installed and replaced monitors in arcade machines and facilitiy. Installed upgraded hardware for our server room. Carried out regular maintenance and repairs Installed new games and software updates Performed routine maintenance and repairs Troubleshot issues with our POS system and card readers. Reconfigured settings in our card readers to work efficiently with new game updates. Provided excellent customer service Installed Ethernet cables and switches to our game connected to the internet. Worked with our IT department to insure affective server room standards. Show less