Experience

NexGen Data Systems, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior VMware Engineer

  • Mar 2014 - Present

  Spawar Systems Center Atlantic •Install, configure, and manage VMware ESXi 5.x within a vSphere 5.x environment •Configure and update “golden images” used for linked clone desktops in VDI solution spanning approximately 20 desktop pools and over 100 desktops •Configure and manage view profiles using persona management profile redirection •Updated existing VMware horizon view 5.3.6 environment to VMware View 6.2.2 with a clean install of 4 servers running 2012r2. It consisted of 2 connection servers (load balanced… Show more •Install, configure, and manage VMware ESXi 5.x within a vSphere 5.x environment •Configure and update “golden images” used for linked clone desktops in VDI solution spanning approximately 20 desktop pools and over 100 desktops •Configure and manage view profiles using persona management profile redirection •Updated existing VMware horizon view 5.3.6 environment to VMware View 6.2.2 with a clean install of 4 servers running 2012r2. It consisted of 2 connection servers (load balanced on NetScaler), a composer server and security server in production environment • Configured auto deploy server and created/updates all image profiles using powerCLI to install the latest patches and VIBs released by VMware in an environment with 50 + ESXi hosts •Update and maintain vShield firewall used to lock down VDI cluster by creating rules to allow or deny traffic •Work with current customers to troubleshoot infrastructure or operating system related issues for Windows 7, Windows Server 2008 and 2012r2. • Work with customers to maintain software compliances with government mandated security requirements for Windows and VMware based operating systems as well as maintaining compliances on all managerial assets (DISA STIG, IAV, other Spawar guidance’s) using software such as retina to report findings •Manage and optimize core windows domain level services (Active Directory, Domain Name Services, Group Policy and Windows Server Update Services) •Use VMware Update Manager (VUM) to patch and upgrade ESXi versions on hosts not managed by auto deploy •Create and deploy ThinApps to VDI desktops and pools Show less



CSSI, LLC.

• United States
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Computer Systems Analyst II

  • Mar 2012 - Mar 2014

  Charleston, SC; Christchurch, New Zealand; McMurdo Air Station, Antarctica •Provide technical support for the SPAWAR Office of Polar Programs (SOPP) at Charleston Naval Weapons Station and on location at McMurdo Base, Antarctica •Manage multiple physical and virtual servers with operating systems including both Windows and Linux •Configure, install, and perform maintenance and repair hardware and software on devices such as Servers, Desktop Computers, Laptops and Printers •Maintain Weather and Air Traffic Control applications on servers and workstations and… Show more •Provide technical support for the SPAWAR Office of Polar Programs (SOPP) at Charleston Naval Weapons Station and on location at McMurdo Base, Antarctica •Manage multiple physical and virtual servers with operating systems including both Windows and Linux •Configure, install, and perform maintenance and repair hardware and software on devices such as Servers, Desktop Computers, Laptops and Printers •Maintain Weather and Air Traffic Control applications on servers and workstations and ensure 24 hour functionality during operational season •Perform weekly, monthly, quarterly and annual maintenance in accordance with DISA and NIST standards

• RDT&E Network Queue Manager

  • Aug 2011 - Mar 2012

  Spawar Systems Center Atlantic • Managed tickets from routed from help desk technicians to other supporting teams, maintained quality ticket content • Managed all daily duties of help desk personnel; created schedules and ensured quality of service • Assisted all walk in customers and respond to all emails for the help desk • Performed level 2 tech support for over 5000 users on the RDT&E Network • Assisted with SSCLANT Information Security scans • Worked with RDT&E Active Directory and LDAP

• Network Analyst

  • Mar 2010 - Aug 2011

  Spawar Systems Center Atlantic CSSI Inc • Providing Tier II technical support for the RDT&E Helpdesk; including but not limited to: software/hardware troubleshooting of workstations/printers/scanners, installation and updating of host based security software, ensuring IA policy is maintained, improving communications between team members. • Traveled to NOLA to manage the transition of our call center from Charleston to New Orleans and was responsible for training of all personnel on proper ways to answer phone calls… Show more CSSI Inc • Providing Tier II technical support for the RDT&E Helpdesk; including but not limited to: software/hardware troubleshooting of workstations/printers/scanners, installation and updating of host based security software, ensuring IA policy is maintained, improving communications between team members. • Traveled to NOLA to manage the transition of our call center from Charleston to New Orleans and was responsible for training of all personnel on proper ways to answer phone calls and listen for key information to effectively open trouble tickets in Remedy ticketing system. • Assisted my government lead with multiple major projects, including Cyber Security Scan preparation and Contractor Furnished Equipment (CFE) removal from the RDT&E Network.



NMCI Training Services

• Ireland
• Maritime Transportation
• 1 - 100 Employee

• Field Tech (Desktop Support)

  • Mar 2009 - Mar 2010

  • Deployment of both unclassified and classified assets, providing Tier 2 desktop administrator responsibilities in support of the NMCI/Navy Domains. • Provided Tier 4 Administrator support for the USMC domain at CHRL Naval Weapons Station • Troubleshooting and repair of hardware components (motherboard, CPU, Ram HDD, Video, Sound, Optical Drives, Desktop and Network Printers, Scanners, Blackberries and CAC issues) General T/S and repair of OS Issues (win2k, XP) and both NMCI managed… Show more • Deployment of both unclassified and classified assets, providing Tier 2 desktop administrator responsibilities in support of the NMCI/Navy Domains. • Provided Tier 4 Administrator support for the USMC domain at CHRL Naval Weapons Station • Troubleshooting and repair of hardware components (motherboard, CPU, Ram HDD, Video, Sound, Optical Drives, Desktop and Network Printers, Scanners, Blackberries and CAC issues) General T/S and repair of OS Issues (win2k, XP) and both NMCI managed applications and legacy maintained applications approved for use on the NMCI network. • Multitasking and prioritizing highly demanding work schedule while continuing to provide top notch customer service to all customers. Support a client base of approximately 5000 users according to zone breakdown assignment of site. Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Systems Administrator

  • Dec 2002 - Nov 2008

  Charleston AFB • Performing daily classified/unclassified network operations including network management, control, security and administration. Managed and maintained multiple databases along with other specialized unclassified and classified systems and networks. • Providing core network services by configuring, installing, and managing data services at the network hardware and software operating system and server application level. Controlled and managed network IP address space, storage area network… Show more • Performing daily classified/unclassified network operations including network management, control, security and administration. Managed and maintained multiple databases along with other specialized unclassified and classified systems and networks. • Providing core network services by configuring, installing, and managing data services at the network hardware and software operating system and server application level. Controlled and managed network IP address space, storage area network, active directory, virtual private network, and electronic messaging services. Oversaw network configuration, faults, and performances. Implemented Air Force Network Operations and Security Center/Network Security Division security fixes, operating system patches, and antivirus software. Develops local restoral and contingency operations plans. Processes and reviews C4 systems requirement documentation. • Performed system resource management, managed system user accounts, performed system-wide backups and data recovery, and load and capacity planning and management for 7200+ users and 4000+ various systems, enterprise wide. • Enterprise lead for client side Blackberry troubleshooting and configuration • Handpicked to train new Help Desk/Network Technicians minimizing problem resolution by 75% and increasing overall shop productivity. Show less