Delivery Manager - Application Migration

• Apr 2023 - Present

Delivery Lead

• May 2021 - Apr 2023

Consultant - Delivery Lead

• Mar 2020 - May 2021

Deliver Lead Roles and ResponsibilitiesCoaching your Squad, and being hands on, to help them:● Understand their capacity to deliver.● Maintain good product backlog health.● Become more effective and efficient with Agile principles and practices.● Plan a roadmap of delivery for each initiative that the squad understands and can track progress to.● Ensure Discovery, Inceptions and releases happen at the right time and with the right outcome.● Ensure that they are improving through continuous improvement.● Clear impediments, prevent disruption and ensure continuous flow of work.● Improve their efficiency in terms of throughput and the delivery of business value.Coaching the Product Managers and Business Stakeholders to:● Understand Agile principles and practices.● Collaborate and contribute towards the effective delivery of the pipeline of work.● Become an advocate of Agile ways of working. Show less

Senior Product Manager Consultant

• Dec 2019 - Feb 2020

Roles and responsibilities covered the following: - Reviewing and analyzing commercial viability of internally developed software products - Identify market-driven requirements and engage with customers to ensure product meets their needs - Reviewing ICT landscapes and making recommendations on TO-BE states, and how to best get perform the digital transformation. - Documenting requirements for the software developers, including prioritization of the backlog. - Documentation of user stories and acceptance tests. Show less

Senior Product Manager

• Jun 2019 - Nov 2019

Roles and responsibilities covered the following: - Managing the entire product portfolio life cycle from strategic planning to tactical activities that covered 4 different supplier portfolios = Ensuring profitability of the product group, and each individual brand - Manage inventory levels including minimizing write-downs and write-offs - Manage supplier relationships, including monthly and quarterly business reviews - Developing and implementing a go-to-market plan, working with all departments to execute - Analyzing potential partner relationships for the product portfolio, including launching new offers Show less

Senior Product Manager

• Mar 2017 - May 2019

- Managing the entire product portfolio life cycle from strategic planning to tactical activities that covered 8 different products. - Ensuring profitability of the product group, and each individual product - Specifying market requirements for current and future products by conducting market research supported by ongoing visits to customers and non-customers. - Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, accelerated development, and positioning. - Developing and implementing a company-wide go-to-market plan, working with all departments to execute. - Analyzing potential partner relationships for the product portfolio - Work closely with strategic customers as part of the solution sales process - Manage a team of product managers Show less

Business Solutions Consultant

• Oct 2016 - Mar 2017

- Collect the requirements and latest innovations required to ensure the product meets the needs of customers - Write user requirements and acceptance criteria that represents customer requirements - Accurately analyse system requirements and produce functional requirements documents - Engage with customers to lead the development and implementation of solution roadmaps. - Use business analysis and technical skills to drive value for customers and implement innovative, simple and reliable software solutions - Provide hands on implementation through the project lifecycle, including requirements, design, development and testing - Deliver exceptional bug free software that fulfils the requirements defined by the customer and meets the defined KPIs for software quality and performance - Personally use and test the software as it is being built to ensure it is of the highest quality and insanely great, and provide feedback, guidance and vision to the development team Show less

Customer Advocate

• Jan 2016 - Aug 2016

Roles and responsibilities covered the following: - Operate as the lead point of contact for any and all matters specific to assigned customers - Work closely with Sales, Services, Support and Training to ensure customer success throughout Customer lifecycle. - Build and maintain strong, long-lasting customer relationships - Develop a trusted advisor relationship with key customer stakeholders and executive sponsors - Promote additional customer engagement and increasing levels of user-adoption within assigned customer base - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Forecast and track key account metrics - Define Customer Advocate customer plan and build strategic growth plan for each assigned customer - Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment - Assist with high severity requests or issue escalations as needed - Responsible for overall customer success and retention - Willing to go above and beyond to ensure the success of our customers and our organization Show less

Senior Product Manager

• Mar 2014 - Oct 2015

Roles and responsibilities covered “Product Portfolio Manager” and the following: ● Managing the entire product portfolio life cycle from strategic planning to tactical activities that covered 9 different products. ● Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers. ● Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, accelerated development, and positioning. ● Developing and implementing a company-wide go-to-market plan, working with all departments to execute. ● Analyzing potential partner relationships for the product portfolio ● Work closely with strategic customers as part of the solution sales process The following are some key items that were accomplished under my leadership: ● Globally launched the “Perfect Mine and Plant” solution targeted primarily at executive buyers ● Launched 3 tactical solutions (within Perfect Mine and Plant) to align to changing sales channel competencies. ● Evangelized innovative solution to Mining companies and assisted in building sales pipeline ● Presented at the Dassault Systemes Natural Resource forum to over 50 attendees on Return on Capital Employed (ROCE) and how Dassault Systemes’ solutions can help ● Become Pragmatic Marketing certified for Foundations, Focus, and Build and evangelized best practices to the product management team. Show less

Senior Product Manager

• Jan 2011 - Feb 2014

While working for Schneider Electric, my primary focus was on their Ampla software product. Ampla is an enterprise software application (MES), which primarily focuses on features that assist continuous improvement programs, thus getting greater return on investments for our customers. The software is targeted at the Mining, Minerals Processing, and Metals (MMM) sector.Roles and responsibilities covered the following:● Managing the entire product line life cycle from strategic planning to tactical activities● Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.● Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, accelerated development, and positioning.● Developing and implementing a company-wide go-to-market plan, working with all departments to execute.● Analyzing potential partner relationships for the product.The following are some key items that were accomplished under my leadership:● Increased in top line revenues by 25%, 70% and estimated 30% in 2011, 2012, and 2013 respectively● Worked with Projects teams to identify areas to increase profit margins● Managed P&L and cash flow of customer funded accelerated features● Successfully developed business case to triple development team size● Became the global MES standard for 4 out of the top 10 Mining companies● Hosted and lead a “Connect with Ampla” conference over 75 attendees with a sales and technical track (5 days)● Lead innovation workshops with strategic customers● Wrote comprehensive business plan outlining strategies for all parts of the value chain● Lead development team on transition from Microsoft Solution Framework (MSF) to SCRUM software development lifecycle, including change management.● Worked with distributed development groups (Brisbane/Sydney/India) to ensure successful project delivery. Show less

Technical Product Manager

• Jan 2008 - Jan 2011

Role encompassed the following:● Leading the Product Development - Strategic ○ Continued development of product roadmap based upon company vision, market information, strategic customer expectations, win/loss analysis ○ Solve customer problems by designing differentiated solutions, by analysing competitors offerings and by building upon the product’s value proposition – patent pending● Leading the Product Development - Tactical ○ On all development projects, be the team leader by: ■ advocating the customer and user, including managing their expectations ■ leading solution design decisions and cross functional workshops (testers, usability, developers, etc) ■ leading the team in project delivery by weighing up scope (features, usability, marketability, saleability), quality (test coverage, open defects), time, and release readiness (training material, marketing/sales collateral produced, technical articles/whitepapers written, etc) ○ Managing a team of business analysts including performance management, recruitment, motivation and staff allocation ○ Worked with our patent attorneys to develop patent applications including one in which I was an inventor ○ Member of the leadership team ■ Responsible for developing business strategy/goals and reviewing/actioning the balanced scorecard ■ Responsible for improving team morale, developing talent, coaching, etc ○ Managing the Ampla Plant Metal Accounting solution from inception to market launch including: ■ Requirements, Solution design, Marketing, Sales Training. Produced Ampla Plant Metal Accounting Fundamentals, and eLearning● Experienced and comfortable at presenting to different audiences including user conferences (~200 attendees) and senior executives (C-level at Schneider and strategic customers) Show less

Presales Solutions Consultant

• Mar 2006 - Dec 2007

Role encompassed the following:● Supporting the global sales for pre-sales teams as the Ampla’s product expert● Designing solutions for Request for Proposals (RFP), which ultimately provided the company with an estimated $7 million AUD in revenue.● Designed and wrote the Ampla Fundamentals, a document that describes every feature of the Ampla product at a business level and is used for responses to RFPs and to train the Ampla sales force on the product.● Designed and implemented a knowledge sharing program aimed at sharing successes and failures of the sales force.● Created and disseminated scripted Ampla demonstrations Show less

Senior Developer

• Oct 2004 - Feb 2006

I was a senior developer on Schneider’s MES product offering: Ampla. I completed 3 complete iterations of an Agile style SDLC in a team of 10 developers and 3 testers. All development was completed using a Test Driven Development philosophy.In addition to working on product features, I designed and implemented an SOA-oriented communications infrastructure that decoupled the primary client application from the server. I researched and trained the development team of .Net garbage collection strategies and coupling/cohesion issues. Show less

Project Manager

• Mar 2004 - Aug 2004

Senior Developer

• 2000 - 2004