Experience

Bespoke Estate Agents
• Ireland
• Real Estate
• 1 - 100 Employee
• Senior Residential Negotiator

  • Sep 2021 - Present


Home Locators

• United States
• Real Estate
• 1 - 100 Employee

• Letting & Sales Negotiator

  • Dec 2016 - Sep 2021

  PSRA Licenced Real Estate Letting, Management & Sales PSRA Licenced Real Estate Letting, Management & Sales



International Institute of Education

• Australia
• Education Administration Programs
• 1 - 100 Employee

• ESL Teacher

  • Mar 2014 - Jul 2016

  • Preparing lessons for Chinese students of all ages and various levels from beginners to advanced • Evaluating student performance and planning lessons accordingly • Providing additional tutoring to students when required • Assisting private school management with administration and coordination of school social & marketing events to grow interest • Taking an active role in the selling of ESL courses to grow revenue • Preparing lessons for Chinese students of all ages and various levels from beginners to advanced • Evaluating student performance and planning lessons accordingly • Providing additional tutoring to students when required • Assisting private school management with administration and coordination of school social & marketing events to grow interest • Taking an active role in the selling of ESL courses to grow revenue



Huntswood

• United Kingdom
• Financial Services
• 700 & Above Employee

• PPI Case Handler

  • Mar 2012 - Apr 2013

  Contracted to Lloyds Bank plc to work on audit compliance regarding PPI issues. Both Case Review and Customer Redress. • Extensive use of IT systems, including legacy systems • Meeting strict quantity and quality targets • Keeping myself fully up to date on all relevant regulatory & work process changes • Remain flexible and able to quickly change work streams to help meet overall company targets Case Review: • Gathering relevant information from a wide range of sources. • Communicating with customers to ensure we have a full understanding of their complaint and circumstances • Making evidence based decisions to come to a fair outcome for the customer • Providing written communication of the decision to the customer Customer Redress: • Calculate amount to be redressed to the customer by pulling data from Lloyds Banking systems, including legacy systems As an experienced Case Handler I was appointed as Deputy Team Leader during my time in Andover. I was responsible for a team of 11 case handlers. Deputy Team Leader: • Provide experienced knowledge and support to newer case handlers in a target driven environment • Ensure team members fully understand the work process and keep them up to date on process changes Show less