Senior Vice President, Partner Strategy

• Mar 2023 - Present

Vice President of Customer Success

• Mar 2022 - Mar 2023

Lead our customer-facing teams to drive transformative growth through the optimization of Plusgrade’s portfolio of solutions for our partners.

Chief of Staff to the President and Vice President, Business & Sales Operations

• Jul 2019 - Mar 2022

Acting as the Chief of Staff for the COO, be a strategic advisor and confidant, provide communication, coordination and facilitation across the Operations team as well as with the Executive Management Team and being the proxy for the COO in key matters. Beyond the role of Chief of Staff, also responsible for transition of the Project Management team to Delivery Management. This includes the upskilling of Project Managers for the role of Delivery Managers, implementing processes to streamline new customer launches and develop a scalable Delivery framework that can grow with the business.- Lead the development of the company’s strategic plan.- Work with key leaders from the Operations team to evolve the operating model of the engineering, product and delivery teams to be more effective and efficient.- Provide guidance to the new Product Marketing team on the development of their three year action plan. Show less

Vice President, Commercial Operations

• Jul 2017 - Jul 2019

Working with the new CCO, built a Commercial support organization with a focus on sales operations, data analysis, legal document management & control, and tier 1 customer support. - Formed from tier 1 customer support team of 1 to expanded responsibilities across commercial organization and team of 6 employees operating in three countries (US, Canada, Singapore). - Implemented initial legal document management and control process and drove the legal process related to GDPR compliance.- Instituted regional support model for commercial team for tier 1 support and data analysis. Resulted in a 40%+ increase in productivity for account managers. Show less

Director, Project Management

• Feb 2016 - Jul 2017

Built project management team and practice from the ground up. Expanded the team for 4 resources and instituted the team and practices that are responsible for the launch of over 50 airlines and cruise lines globally on the Plusgrade platform and have generated over $4B USD in revenue opportunity. - Hired, trained and mentored new project managers on the Plusgrade platform, project management practices and oversaw their new customer launches.- Repeatedly implemented innovative practices that enabled faster, more valuable launches resulting in a record number of launches in 2016, including executing multiple launches on the same day and launching 1 airline per day for 4 consecutive days. Show less

Project Manager

• Jan 2014 - Feb 2016

As the first project manager for Plusgrade, responsible for the implementation of new airlines and cruise lines on the Plusgrade platform. Developed and installed the initial project management and delivery framework for Plusgrade to ensure successful on-time and in-scope launch of new partners for Plusgrade. - Worked with clients globally to implement Plusgrade’s upgrade bidding platform- Led project teams comprised of software engineers, QA engineers, product managers and account managers as well as a cross section of functions from the client. - Instituted standard project management practices including but not limited to scope documentation, standard timelines, risk management frameworks, testing guidelines and post launch support. Show less

Business Analyst

• May 2013 - Dec 2013

Working with the CEO of a hyper-growth technology startup focused on the airline industry, provide strategic and analytic support for a diverse set of projects that directly drive bottom line growth. - Work cross-functionally to support the account management for more some of the world’s largest airlines.- Identify and implement product enhancements to increase partner revenue.

MBA Program

• Jul 2012 - May 2014

Class of 2014 Concentration: Global Strategy and Leadership GPA: 3.65 Captain, McGill MBA Rugby Club VP Strategy, McGill Marketing Club Class of 2014 Concentration: Global Strategy and Leadership GPA: 3.65 Captain, McGill MBA Rugby Club VP Strategy, McGill Marketing Club

Senior Project Manager, Strategic Projects Group

• Mar 2011 - Aug 2012

Responsible for the overall management of high profile, enterprise-wide strategic projects for a clinical laboratory backed by three of the US’s largest private equity firms, Bain Capital, Sequoia Capital and Sterling Partners. - Managed the operational development, pilot and implementation of Ameritox 2nd major product with market cap in excess of $15M. - Analyzed the integration points of 7 departments that conduct customer service activities and developed recommendations for a consolidated, single-touch model – recommendations to be implemented in late 2012. - Utilized “Lean Thinking”-style techniques to develop revenue collection practices that will result in annual cost savings of greater than $5M. Show less

Strategic Sourcing Manager

• Nov 2008 - Sep 2010

Acted as principal owner of company’s 7-step, team-based strategic sourcing process and was in charge of stakeholder management, preparation and execution of negotiations, and developing final supply recommendations to the business. Developed and implemented effective category strategies across the appropriate lines of business or the entire enterprise. Researched, identified and analyzed current market and emerging procurement trends, developed a deep understanding of market conditions, developed supply chain solutions focused on total cost of ownership and supplier diversity. - Developed supplier engagement model for facilities services to support construction services for 23 sites.- Led initiative to outsource absence management program resulting in annual savings of $5M.- Negotiated 4 IT staffing agreements with spend of $24M resulting in 20% rate reduction. Show less

Senior Project Manager

• May 2006 - Nov 2008

Spearheaded project teams in the identification of problems, information analysis, development of solutions and implementation of business performance improvement actions. Consistent with the Constellation Energy’s continuous improvement methodology, successfully achieving specified project objectives to scope, schedule, cost and quality. - Led Program Management Office (PMO) for 4 multi-year initiatives with a total budget in excess of $50M.- Created 25% FTE reduction through the standardization of PMO processes. Show less

Area Marketing Manager - Advanced Products

• May 2004 - May 2006

Drove the implementation, tactical deployment and management of Comcast’s Internet, advanced video, pay-per-view/video-on-demand and digital voice products. Acted as product marketing lead in the launch of new products and enhancements to the market. Supported residential and commercial product lines and interfaced with engineers, operation managers, business development, sales channel managers, corporate marketing communications, field team members and the executive management team. Managed implementation and deployment of pricing and packaging strategies for residential and commercial products. Show less

Retail Account Representative

• Jan 2001 - May 2004

Responsible for sales associate education and implementation of marketing tactics for Comcast product lines in over 100 retail outlets throughout Pennsylvania, West Virginia, Virginia, Maryland and Washington DC.