Client Success Manager

• Jun 2021 - Present

Information Systems Specialist II

• Jul 2013 - Jun 2021

*Oversee strategic development of all technology services for Department of Housing +Develop, implement and assess long term strategy, communication plan, capital requests operating budget and annual report*Serve as a liaison with central university technology services *Manage housing student wireless network consisting of 770 Aruba Networks access points (7 residence halls, 2 apartment complexes, 4 Greek life houses, a total of 3,000 users) *Day to day oversight of student technology help desk operations +Hire, supervise and evaluate student staff team of help desk technicians who support the on-campus student population with their technology needs *Provide technical desktop support and consulting for all professional and student staff within department (approximately 80 employees)Notable Achievements:Large-scale Wireless Implementation Project - 2014 +Managed full-scale transition from Meru to Aruba Wireless equipment +Designed tested and implemented change over from a 276 to 637 access point network with added AirWave monitoring and planning technologies +Oversaw internal and external vendor relations +Responsible for $700,000 project budgetImplemented Wireless Network for New Student Housing Construction - 2014 +Provided design and budgetary specifications ($1.6 million) for wireless network for new 550 bed residence hall +Technology liaison for construction project manager and contractors +Assisted central technology services with design and budget for backbone and riser construction Show less

Information Systems Specialist

• Jan 2004 - Jul 2013

*Supported growth and development of technology for professional staff within department (starting with 25 workstations, expanding to over 80 within 8 years)*Day to day desktop support for professional and semi-professional student staff*Oversaw help desk and public computing spaces*Served as a liaison to central university technology servicesNotable Achievements:Three Year Hardwire Network Retrofit Project – 2011-2013 +Designed, budgeted and managed a three year project retrofitting hard wired network ports in student housing rooms and new full building telecom risers +Project spanned five residence halls and one apartment complex +Co-wrote RFP for project with central technology services and managed budget totaling approximately $1.9 million across three fiscal years +Direct liaison and project manager for all vendors/contractors involvedAssisted in Establishment of Student Technology Center - 2004-2005 + Co-project managed the creation of STC from scratch +Assisted in hiring and training of student staff +Created training materials and content provided in STC +Acted as a technology mentor providing software training in walk-in and classroom environments Show less