Adam Sparks
Quality Manager at DDB Unlimited Incorporated- Claim this Profile
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Bio
Experience
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DDB Unlimited Incorporated
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United States
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Telecommunications
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1 - 100 Employee
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Quality Manager
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Oct 2022 - Present
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Brentwood Services Administrators, Inc.
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United States
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Insurance
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100 - 200 Employee
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Operations Manager
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Oct 2018 - Feb 2022
I was brought into the position to open and manage a new satellite office in Florence, Alabama. While doing so, I managed the claims assistants for two independent units, merged the regional processes into a unified one, and created documentation for all procedures. I was brought into the position to open and manage a new satellite office in Florence, Alabama. While doing so, I managed the claims assistants for two independent units, merged the regional processes into a unified one, and created documentation for all procedures.
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AutoTec, LLC
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United States
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Individual and Family Services
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Jan 2013 - Oct 2018
I was able to have a broad view of the tech world in this position. I was able to have hands on experience with system support and administration, SQL queries, QA testing, Office 365, AWS, requirements writing, and more.
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Mar 2006 - Dec 2012
I joined AutoTec in their entry level position in 2006. This role was a hybrid of customer service and data entry/verification for the Auto Re-marketing Industry. In this role I consistently received quarterly bonuses for the production, customer service, and accuracy metrics. I was successful in this role and was promoted to a System Support Specialist.
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Education
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University of Alabama at Birmingham
Bachelor’s Degree, Economics