Experience

PowerPlay Beverage

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Mar 2019 - Mar 2022

  Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision. Anticipates and tracks operational and tactical risks and providing strategic solutions. Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management. Works with sales teams to help set and meet daily and quarterly goals. Plays a significant role in long-term planning, project status reporting, and implementing change control processes. Works closely with owner on other special planning and departmental projects. Oversees and reports weekly, monthly, quarterly, and annual metrics. Identifies trends and assess opportunities to improve processes and execution. Show less



Union Loafers

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Lead Bartender

  • Jul 2017 - Nov 2019

  Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability. Maintained complete knowledge of restaurant menu, including daily specials. Consistently provided professional, friendly and engaging service. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Supervised, trained and developed team members in accordance with company policies and procedures. Show less



Reeds American Table

• Bar Manager

  • Jul 2015 - Jul 2017

  Managed bar inventory, restocked supplies and placed orders. Helped build award winning beverage program alongside beverage director, certified cicerone & certified sommeliers; Wine Enthusiast Top 100 Wine Restaurants 2015 & 2016) Collaborated on hiring and termination decisions with management. Consistently provided professional, friendly and engaging service. Managed bar inventory, restocked supplies and placed orders. Helped build award winning beverage program alongside beverage director, certified cicerone & certified sommeliers; Wine Enthusiast Top 100 Wine Restaurants 2015 & 2016) Collaborated on hiring and termination decisions with management. Consistently provided professional, friendly and engaging service.



Bengelina Hospitality Group

• United States
• Hospitality
• 1 - 100 Employee

• Floor Manager

  • Aug 2014 - May 2015

  Worked with the management team to implement the proper division of responsibilities. Responded to customer questions and requests in a prompt and efficient manner. Recommended food and beverage items to customers based on their needs and preferences. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Prepared and maintained inventory records. Worked with the management team to implement the proper division of responsibilities. Responded to customer questions and requests in a prompt and efficient manner. Recommended food and beverage items to customers based on their needs and preferences. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Prepared and maintained inventory records.



Don Pisto's Restaurant Group

• Restaurant Manager

  • Apr 2011 - May 2014

  Combined operations of pop-up restaurant and bar to create one fluid dining experiences for the guest, while still keeping separate revenue. Increased restaurant revenue in one year 50% by providing consistent food quality, hours, and service. Led and directed team members on effective methods, operations and procedures. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations. Reduced labor costs by 10 percent while maintaining excellent service and profit levels. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Developed, implemented and managed business plans to promote profitable food and beverage sales. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Show less



PreXion

• Medical Device
• 1 - 100 Employee

• Senior Field Technician

  • Mar 2008 - Apr 2011

  Visited customer locations to determine needs, set up contracts and provide training. Identify and resolve problems in a timely manner by gathering and analyzing information skillfully to develop alternative solutions. Managed PCs, servers, routers, software, hardware, and cabling infrastructure. Manage difficult customer situations by promptly responding to their needs as well as soliciting customer feedback to improve service. Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Show less



TeraRecon, Inc.

• United States
• Software Development
• 100 - 200 Employee

• Customer Service Specialist

  • Aug 2003 - Mar 2008

  Communicated successfully with customers and staff via phone, fax, email and in-person. Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments. Scheduled and arranged international and domestic travel itineraries for field service teams. Gathered and analyzed data for sales department. Produced business documents, such as customer invoices, travel and production schedules, logistics information and sales forecasts. Prepared expense reports. Show less