Experience

Select Support Partnerships

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Support Worker

  • Nov 2021 - Present



MicroCleanse

• United Kingdom
• Consumer Services

• Co-Founder and Business Development Manager

  • May 2020 - Sep 2021

  Set up and implementation of service offering sanitisation and disinfection to minimise rate of infection by sourced specialist thermal fogging equipment and covid19 disinfectant. • Conducted testing against 40 strains of Covid 19; Independently tested disinfectant & achieved BS standard EN14476 rating which, killed known viruses including coronavirus and provided a 14 days virus protection on surfaces • Led business operations, formulated SOPs and provided emergency Covid 19 treatment for any type of workplace or facility with medium to high footfall. • Ensured regular disinfection and sanitisation using equipment and disinfectant with a 99.99% effectiveness in eliminating Covid-19, thus safeguarding businesses, staff, public or anyone that enters a 'Safe Space' during the Covid-19 Pandemic. • Manage training and qualifications for MF6 Microbial Fogging Operatives including health and safety awareness. • Implementation of process and procedures which included site survey, risk assessment and certification of disinfection. • Design and manage Marketing including Video Content, Social Media Management & Google Adwords Campaign. • Directing Financial Administration, ensuring invoicing and timely payment collections for business viability. • Handling diary management for recurring contractual treatments, to ensure smooth service delivery.



SignDox

• preston, lancashire, england

• Co-Founder | Managing Director

  • Mar 2011 - Jul 2019

  Played a stellar role in providing a Nationwide Home-Visit Document Explanation, Sign-up and Collection Service to Solicitors, Legal, Financial and Claims Management industry. • Set-up the business from scratch, recruited self-employed field agents & operational staff across UK. • Developed a custom-built Cloud based CRM system which interacted with head office, field agents and clients in real-time. • Effectively maintained long term profitable business relationships with clients, stakeholders and senior managers for business growth. • Designed continuous improvement of the service to enhance user experience. • Effectuated customer retention, conversion rates and customer satisfaction; managed a range of functions including, o Driving sales pitch for legal & financial companies for new business via phone and personal visits. o Achieving business development by on-boarding new business & managing existing service users. o Monitoring KPI’s on client performance and company staff; recommending corrective actions. • Facilitated finance & credit control, oversaw invoicing & payments; disbursed payments to field agents and employees. • Strategized & implemented new system processes, IT development and testing aimed at process automation. • Formulated Employee Procedures and Policies, Business Structures for operational staff, clients and field agents. • Handled complaints procedures, investigations and outcome decisions while ensuring proper resolution. • Designed Customer Service, Field Agents and Service User Policies and monitored their implementation. • Organised Employee and Field Agent Training on new and existing service user service products, for skill-development.