Experience

Raistone

• United States
• Financial Services
• 1 - 100 Employee

• Quality Assurance Team Lead

  • Aug 2021 - Present

  Team lead on multiple different projects for QA Agile Methodologies in JIRA Create and execute manual test cases in Qmetry Take part in user story proofing to score stories and task Run builds and scripts using Azure and SQL Team lead on multiple different projects for QA Agile Methodologies in JIRA Create and execute manual test cases in Qmetry Take part in user story proofing to score stories and task Run builds and scripts using Azure and SQL



Intelecom

• Slidell, Louisiana, United States

• Field Technician

  • Jun 2021 - Aug 2021

  Travel to sites for different clients to work on installs, update workstations and or other various tasks such as mapping network drives, connecting to network printers, installing new scanners or printers, etc.. Adding new user or disabling users in Active Directory, MS 365, Google Suite Work on tickets that have come into ConnectWise and troubleshoot by remoting into clients machines using ITSupport 247 or Take Control Setting up new pc’s for clients Configuring phone setting on the physical phone and also on the web portal Show less



Painting with a Twist

• mandeville, la

• Lead Technical Support Engineer

  • Sep 2015 - May 2021

  Customer support for over 300+ franchisees and end users by phone, email, and ticket system Quality Assurance on development for public facing website and back panel Once a month lead corporate training for new or existing owners and managers on their daily task to operate their franchise Implemented a new customer support ticket system (Freshdesk) for franchisees and end users to send in support needs Implemented a new tracking tool for development (JIRA) for public facing website and back panel Show less



North Oaks Hospital

• hammond,LA

• Technical Specialist

  • Aug 2015 - Sep 2015

  Temp work -Help convert over 500 hospital workstations from Windows XP to Windows 7 -Change out hardware ( RAM and hard drive) Temp work -Help convert over 500 hospital workstations from Windows XP to Windows 7 -Change out hardware ( RAM and hard drive)



UMC

• Greater New Orleans Area

• IT Specialist

  • Jul 2015 - Aug 2015

  Temp Work University Medical Center Customer support by phone and ticket system Dispatch and assign tickets to technicians Setup workstations (computers, printers, phones, etc...) Temp Work University Medical Center Customer support by phone and ticket system Dispatch and assign tickets to technicians Setup workstations (computers, printers, phones, etc...)



Edible Arrangements

• United States
• Retail
• 700 & Above Employee

• Sales/Production (Seasonal)

  • Nov 2010 - May 2015

  Coordinate and perform all areas of the company: sales, production, and delivery of arrangements Assist in managing staff during holidays Coordinate and perform all areas of the company: sales, production, and delivery of arrangements Assist in managing staff during holidays



e-Gov Systems

• Support Manager

  • Feb 2009 - May 2015

  Directly supervise data center with 6 employees supporting multiple web portals with over 20,000 end users Management and Technical Skills Manage help desk tracking, test plans, work flow, and delivery schedules utilizing Atlassian Jira Build manager for test and development sites using Microsoft Visual Studio Manage, train, and motivate Technical Support staff, Quality Assurance testers, and interns Frequent communication with management team to ensure deadlines, policies and procedures IT Support Communicate directly with governmental agencies including Louisiana Dept. of Revenue, LA parishes taxing authorities, and multi-state government contractor to coordinate implementation of sales tax and form changes to meet compliance Resolve Tier 2 and Tier 3 client and end user support issues Quality Assurance Facilitate daily stand up meetings with Developers, Business Analysts, and Quality Assurance testers providing in-depth knowledge of all projects including status and issues Responsible for maintenance and upgrade deployments of 5 website portals, including flagship product SalesTaxOnline.com Show less



Edible Arrangements

• United States
• Retail
• 700 & Above Employee

• Warehouse Manager

  • Jul 2008 - Oct 2009

  Managed warehouse inventory Managed warehouse inventory