Experience

Black & Veatch

• United States
• Engineering Services
• 700 & Above Employee

• Application Portfolio Manager - Engineering Systems

  • May 2019 - Present

  Owns accountability for delivery of the evolution, support and maintenance of Black & Veatch's engineering systems, software tools, and data across all business units and geographies. Responsibility includes technology vision, best practice deployment, and business process support for the following technologies: - CAD/CAE - Desktop Engineering Applications - GIS Systems - Desktop Productivity Applications - Timberline - Digital Signatures - Application Packaging, Virtualization, & Delivery The many apps in my portfolio include those from Bentley, Autodesk, Hexagon, Aspen, Esri, Aspen, Aveva, Trimble, StructurePoint, Bluebeam, Adobe, Microsoft, and dozens of other lesser-known software companies.



Kiewit

• United States
• Construction
• 700 & Above Employee

• IT Operations and Solutions Lead

  • Dec 2015 - May 2019

  - Responsible for P&A of all IT infrastructure in the Lenexa Kiewit campus. Leveraged relationships with internal and external service providers to ensure core network and A/V equipment is operational, running to spec, and refreshed as needed.- Manage forecasting and oversight of all spends for $2.6MM IT overhead budget, including definition and alignment to best cost standards for all end user hardware, network infrastructure, software purchases + license renewals, and third-party IT services.- Owner of enterprise-wide deployment of Autodesk and Bentley products. Coordinated with account reps and internal stakeholders to deploy software packages, maintain contracts, and identify + implement solutions for Kiewit needs.- Served as a consultant for all IT innovation, process improvement, and technical needs in the Lenexa Kiewit campus, mapping requirements to existing Kiewit product stack offerings and process owners where possible.- Technical Project Manager responsible for deploying, maintaining, and gaining adoption for emerging technologies, hardware and software standards, IT and security policies, and other Home Office initiatives at the Lenexa campus.- Collaborated with department stakeholders to define, document, and implement role-based hardware and software standards. Ensured standards are packaged, tested, deployed, and adhered to as defined.- Process improvement leader who identifies gaps, inconsistencies, and transaction reduction opportunities from local IT processes; implemented process changes or corrective actions to improve quality, standards, consistency, and eliminate re-work.- Responsible for district office IT engagement and communications; includes acting as primary POC for all IT escalations and communicating IT information + training to all district or targeted users.- Provides IT support to executive leadership team in Lenexa campus.

• Sr. Applications Architect

  • Aug 2012 - Dec 2015

  - Partnered with functional stakeholders to define application roadmaps and development opportunities for improving application stability and business processes alignment.- Managed team of developers and support technicians through definition, development, user acceptance testing, and production rollout of monthly release cycles.- Consulted third-party software vendors on the architecture planning, implementation, support, and licensing of their two- and three-tier applications hosted locally on Kiewit infrastructure.- Responsible for performance, availability, and escalations for 130 servers hosting 300+ business applications.- Led team in rebuilding aging physical or virtual Win Server 2003/2007 application servers into a virtualized Server 2012 environment, as well as defining and deploying required end-user client updates to utilize the new infrastructure without service interruption.



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• IM Project Manager, Operations

  • Jan 2007 - Aug 2012

  - Project Leader responsible for application development, maintenance, and ITIL support of $2MM application support portfolio. Scope included 50+ vendor resources and 120+ applications across GE’s global Engineering, Transportation, and Aviation businesses.- Oversaw full life-cycle of development efforts with functional stakeholders for key apps, including requirements definition, user acceptance testing, and change and release management.- Collaborated with clients to ensure support and development service requirements aligned to program strategies and budgets.- Managed financials to budget by identifying opportunities to improve processes, training materials, application stability, and sunset of legacy applications and hardware; best single-year effort saw 8% reduction of $2MM support portfolio.- Drove root cause analysis efforts between infrastructure, technology, and application teams for recurring system issues, leading to 9% reduction in support ticket volume.- Upheld application performance and availability through use of proactive monitoring tools and alerts.- Engaged support teams through definition, communication, and resolution of outages in business-critical, export control, and SOX applications.- Led monthly reviews with leadership to ensure cost, project, and personal goals and objectives are being met and potential/recurring issues were mitigated.

• IM Site Lead

  • Jul 2005 - Jan 2007

  - Acted in leader and contributor roles through the migration of 1,300 user workstations across 9 satellite BHA Group offices to GE standard software and infrastructure. - Established single POC with satellite office IT groups to standardize and align IT processes with home office CIO standards- Developed and managed project plans for procuring and implementing new technologies under a home office standards- Collaborated with business partners to grow intelligence around IM systems and initiatives while building internal relationships- Conducted cost-out exercises to reduce infrastructure and support spends



BHA Group, Inc.

• Kansas City, Missouri Area

• Systems Technician

  • Oct 2001 - Jul 2005

  - Provided end user deskside support for 1,300 global end users via telephone, email, and 24x7 on-call hotline - Developed custom configuration scripts to automate and standardize OS and third-party app deployments - Built, managed, and deployed standard workstation images with Sysprep and Symantec Ghost - Automated extensive number of tasks through Visual Basic code, Windows Registry patches, batch files, and domain login scripts - Designed and developed an asset management system for ITAM asset tracking - Replaced failed hardware in workstations via hardware vendor RMA processes - Upgraded Windows NT environment through deployment of Windows 2000 & XP workstations to a new Active Directory environment - Documented processes and training material for standardization and transaction reduction purposes - Provisioned user accounts in company domains, servers, and applications